We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Stefan Szo Shortcode on a divi button moduleClosed   Amelia   Updated September 28, 2020 at 2:53pm   2 Most recent comment from [deleted]:Hello Stefan, Could you please tell me have you tried viewing Amelia on the page (published or draft page), not in edit mode? As there is some issue with showing Amelia in edit mode for some page bu ... Reza Hojati Change Font-WeightClosed   Amelia   Updated September 28, 2020 at 1:34pm   5 Most recent comment from [deleted]:Hello Timo, and Val, Please try adding this CSS for the dates:  .c-day-content {font-size: 15px !important;}I provided 15px as an example you can change it to whatever size you want. try this one ... Ushir Shah Coloured Icon? & Colour ChangeClosed   Amelia   Updated September 28, 2020 at 1:27pm   11 Most recent comment from Aleksandar Vuković:Hi again UshirI still can't see the change in the menu's thickness. It's the same regardless on which page I am. At the moment it's all in clear white, opposed to what I saw last w ... Geoffroy Drop in and CalendarClosed   Amelia   Updated September 28, 2020 at 1:17pm   3 Most recent comment from Aleksandar Vuković:Hello GeoffroyI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.The calendar from back-end cannot be displayed on front-end, ... Gregory Pike Double BookingClosed   Amelia   Updated September 28, 2020 at 1:15pm   2 Most recent comment from Aleksandar Vuković:Hello GregoryI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.If your employee is working on one appointment, he cannot acc ... Nicole Multiple Event bookingClosed   Amelia   Updated September 28, 2020 at 1:13pm   3 Most recent comment from Aleksandar Vuković:Hello NicoleUnfortunately, I don't have any ETA on the Packages feature. It should be included in the next month, but I cannot guarantee that.Even when it comes out, they won't be applicabl ... Emmi Caamic EmployeesClosed   Amelia   Updated September 28, 2020 at 1:08pm   3 Most recent comment from Aleksandar Vuković:Hello EmmiThank you for your purchase.I have no issues adding that email into Amelia in my local installation.Please provide me a temporary WP-admin login for your site where this happens, so we could ... Susan Connell RenewalClosed   Amelia   Updated September 28, 2020 at 1:03pm   2 Most recent comment from Aleksandar Vuković:Hello SusanWhen you purchased the plugin, you received our store's log-in credentials.You need to log in there, and change billing data. If you need the email address to be changed also, please t ... Admin Democratest Some texts not shown translatedClosed   Amelia   Updated September 28, 2020 at 12:49pm   5 Most recent comment from Aleksandar Vuković:Hello again.Amelia can only be used in one language, and if that language's translation exists in wp-content/plugins/ameliabooking/languages folder, all you need to do is change your WordPress� ... Roland Tusnadi Amelia doesn't work - white screenClosed   Amelia   Updated September 28, 2020 at 12:47pm   4 Most recent comment from [deleted]:Hello Gerald See, I see you opened a ticket regarding this matter and my colleague responded so please check it out and you can continue solving the issue there. In the meantime, maybe Roland will ... Felix More CustomizationClosed   Amelia   Updated September 28, 2020 at 12:44pm   4 Most recent comment from [deleted]:We don't have CSS for that, we can help out with some CSS, but customizations are not covered by our support.  For point 1 I see one column for the booking form in Amelia, please look at the at ... Robbie Ewing Variable servicesClosed   Amelia   Updated September 28, 2020 at 11:19am   5 Most recent comment from [deleted]:Hi Robbie, You are welcome. Sorry to see you don't find Amelia completely suitable for your business needs so far. The availability of services in Amelia is set by configuring the employees� ... Stephan Schmidt Setting upClosed   Amelia   Updated September 28, 2020 at 11:11am   6 Most recent comment from [deleted]:You are welcome, Stephan!If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.  Michael Grant My employee cannot add new customers using the employee portalClosed   Amelia   Updated September 28, 2020 at 10:50am   5 Most recent comment from [deleted]:Hi Tania, If employees create/book appointments for customers in the employee panel, the payment option that will be set for these appointments is the same as if booking in the back-end - the on-site ... Tania Hiatt Employee accessClosed   Amelia   Updated September 28, 2020 at 9:57am   2 Most recent comment from [deleted]:Hello Tania, Yes, they can access to the back-end of WP the same as before we implemented the front-end panel. You need to create WP users for them , using the option in the Employee modal or manual ...