We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Mark Saunders Exclusion of unavailable eventsClosed   Amelia   Updated September 29, 2020 at 10:05am   4 Most recent comment from [deleted]:Hi Mark, What I meant is that it isn't possible with the plugin's current built-in features. Yes, you can suggest features and vote for the feature requests for Amelia here https://wpamel ... jimmy Translation for "Cancel"Closed   Amelia   Updated September 29, 2020 at 9:40am   2 Most recent comment from [deleted]:Hello Jimmy, Glad to see you like Amelia, thank you.Unfortunately, there isn't a possibility to have two translations for the same string in Amelia, so you can't have two translations for ... Nur Ain Employees' Limited Control in their PanelsClosed   Amelia   Updated September 29, 2020 at 9:33am   2 Most recent comment from Aleksandar Vuković:Hello Nur AinEmployees can only configure their existing services if you enable that capability in Amelia Settings/Roles Settings/Employee.Creating new services can only be done by administrators from ... MR NADEEM SHAREEF Mailchimp integrationClosed   Amelia   Updated September 29, 2020 at 8:27am   2 Most recent comment from [deleted]:Hi Mr Hadeem Shareef, Thank you for your inquiry.We don't have a direct integration with Mailchimp but you can use our WebHooks to connect our plugin through Zapier with Mailchimp. We have a deta ... Tania Hiatt Amelia employee portal and google calendarClosed   Amelia   Updated September 29, 2020 at 8:25am   6 Most recent comment from Aleksandar Vuković:Thanks, TaniaIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Paul Spalvieri customize labelsClosed   Amelia   Updated September 29, 2020 at 8:22am   6 Most recent comment from Aleksandar Vuković:I see, PaulYou can do that with POEDIT or Loco Translate easily. I suggest installing Loco Translate, since it's within WordPress and it has a simple UI.Just search for the string "Add Extra" ... Gary Amelia Report with WPDataTablesClosed   Amelia   Updated September 29, 2020 at 7:43am   4 Most recent comment from Aleksandar Vuković:You're welcome, GaryIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Daniel McNamara Buffer time / svg replacementClosed   Amelia   Updated September 29, 2020 at 7:36am   2 Most recent comment from [deleted]:Hello Daniel,Thank you for your purchase. You just need to remove the buffer times (so it is an empty field) if you want them to be 0. And for buffers shorter than 30 min, you need to change the tim ... Bob Jones Customizing Appointment MessageClosed   Amelia   Updated September 29, 2020 at 7:14am   4 Most recent comment from [deleted]:Hello Bob, The email notifications sent from Amelia and that you can customize are the ones on the Notifications page. The only other notification that crossed my mind that can be sent automatically ... konrad SyncClosed   Amelia   Updated September 28, 2020 at 10:27pm   3 Most recent comment from [deleted]:Hi Konrad,Thank you for getting in touch.Unfortunately, busy events created in your Google calendar will not be visible in Amelia, but the time slots can be removed from that employee's schedule. ... Gerald See Plugin Showing White ScreenClosed   Amelia   Updated September 28, 2020 at 10:23pm   2 Most recent comment from [deleted]:Hello Gerald, I can see you we already have a conversation in another ticket, so if you don't mind, I will be closing this request. Alvaro Synchronization of two sitesClosed   Amelia   Updated September 28, 2020 at 4:24pm   8 Most recent comment from [deleted]:You are welcome, Alvaro. If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.  Ushir Shah Urgent: Colour on Continue button missingClosed   Amelia   Updated September 28, 2020 at 3:29pm   3 Most recent comment from [deleted]:Hello Ushir, Glad to see you managed to find a solution to the issue you had, thank you for letting us know. If you have any other questions or concerns feel free to open a new ticket and we will gl ... lan Employee Frontend Page: Profile SettingClosed   Amelia   Updated September 28, 2020 at 3:24pm   2 Most recent comment from [deleted]:Hello Ian, There isn't a possibility to make the default page to be the profile page of the employees in Amelia with its built-in features, unfortunately. Stefan Szo Booking calendar font hard to readClosed   Amelia   Updated September 28, 2020 at 2:56pm   2 Most recent comment from [deleted]:Hello Stefan, This can be done with adding custom CSS, only. Please try adding this CSS: For the font-size of the dates .c-day-content {font-size: 15px !important;} I provided 15px as an example yo ...