We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Miriam Michalak Cannot manually add customer to eventClosed   Amelia   Updated September 30, 2020 at 9:24am   8 Most recent comment from [deleted]:Thank you for letting me know and checking this, Miriam . It can be that the issue is in Amelia because both plugins are using the same keys. I will forward this to our developers so they can check it ... Daniel Gomez When clicking on edit the appoinment, the data is not loadedClosed   Amelia   Updated September 30, 2020 at 8:56am   9 Most recent comment from [deleted]:You are welcome, Daniel. Glad to see that!If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.  Anu Naik customer email notificationClosed   Amelia   Updated September 30, 2020 at 8:56am   2 Most recent comment from [deleted]:Hello Anu Naik, Could you please tell me have you changed anything in Amelia or on your website before the notifications stopped working? What Mail Service option do you have in Amelia -> Notificatio ... Heinz Robert Cron notifications, how exactly?Closed   Amelia   Updated September 30, 2020 at 7:12am   27 Most recent comment from Aleksandar Vuković:Hi again HeinzI was convinced this was fixed, but nonetheless I will forward it to our development team for review. If it hasn't been included in the previous version (2.9.1), I hope they'l ... Heinz Robert Simple Text Styling in Event and Booking DescriptionClosed   Amelia   Updated September 30, 2020 at 7:10am   8 Most recent comment from Aleksandar Vuković:Same answer applies to this ticket, Heinz.The development was put on hold just before WP 5.5 was released, so everything's been postponed.I hope our developers will be able to include this soon. Heinz Robert Close booking for recurring eventsClosed   Amelia   Updated September 30, 2020 at 7:09am   4 Most recent comment from Aleksandar Vuković:Hi HeinzUnfortunately, not yet. Our developers needed to dedicate their time to making Amelia fit for WordPress 5.5, so everything else was put aside.After 5.5 was released, there were some minor bugs ... Charlotte Payment error on event bookingClosed   Amelia   Updated September 29, 2020 at 7:58pm   2 Most recent comment from [deleted]:Hi Charlotte,Thank you for getting in touch.I am Den from our Support Team and will try to help you out.Can you please tell me did you turn of Sandbox mode? Can you please check again your Live Clien ... David byrd Incorporate Notes into EmailClosed   Amelia   Updated September 29, 2020 at 2:10pm   5 Most recent comment from Aleksandar Vuković:You're welcome, DavidGlad to have been of assistance.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Bob Jones Client cannot create apointmentClosed   Amelia   Updated September 29, 2020 at 1:41pm   2 Most recent comment from Aleksandar Vuković:Hello BobThe “Amelia Customer” role enables your customers to only see their appointments in the backend calendar, and on the appointments list, and also enables them to cancel their appointment ... Stefan Categories/Services & WidgetClosed   Amelia   Updated September 29, 2020 at 1:28pm   4 Most recent comment from Aleksandar Vuković:Hi again StefanUnfortunately, I can't say what the issue is without taking a look at the website.Even if I see what the issue is when I log in, I doubt I'll be able to fix it without data ... Li Li book recurring appointmentsClosed   Amelia   Updated September 29, 2020 at 12:44pm   3 Most recent comment from Aleksandar Vuković:Great news, LiThanks for letting us know.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Gillian Brennan Amelia - notification emailClosed   Amelia   Updated September 29, 2020 at 12:14pm   4 Most recent comment from [deleted]:You are welcome, Gillian. Glad to see that!If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.  Robin Alexander Making more than one appointment or purchasing more than one event for one purchase amountClosed   Amelia   Updated September 29, 2020 at 12:14pm   4 Most recent comment from [deleted]:You are welcome, Robin.We have this in our feature requests list and I will add your vote to it.You can also check out the feature suggestions here  https://wpamelia.cnflx.io/boards/feature-requests ... Ximena appointment availability displayedClosed   Amelia   Updated September 29, 2020 at 11:05am   2 Most recent comment from [deleted]:Hello Ximena,That is the availability that you have for the date you have chosen, not the whole week, so on the 6th you have those time slots that you see in the list as available for booking. The a ... Stefan RefundClosed   Amelia   Updated September 29, 2020 at 10:27am   2 Most recent comment from [deleted]:Hello Stefan, We are sorry to hear that you don't find Amelia suitable for your business.  We aren't aware of any issues with using Amelia on Elementor, there was some issue with the Popup ...