We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Ronald Lee Elementor Popup IntegrationClosed   Amelia   Updated October 1, 2020 at 1:31pm   14 Most recent comment from Aleksandar Vuković:Can you please create a new private ticket, where you'd be able to provide us with a temporary wp-admin user, so our administrators can check what's going on? Jo Payments settingClosed   Amelia   Updated October 1, 2020 at 12:08pm   15 Most recent comment from Aleksandar Vuković:Hello rca water poloI responded to your ticket here: https://tmsplugins.ticksy.com/ticket/2555432/So you can check my response there, and let's continue working on that ticket. Johanna's is ... Paul Borg-Barthet Services not displayed on websiteClosed   Amelia   Updated October 1, 2020 at 11:40am   7 Most recent comment from Aleksandar Vuković:I'm glad to hear you were able to resolve the issue, PaulIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Leyla musleh payment with transfer and zoom linkClosed   Amelia   Updated October 1, 2020 at 11:14am   10 Most recent comment from Aleksandar Vuković:If that doesn't work, turistas, would you be able to provide me a temporary wp-admin user, so I can test it?Please note that this is a public ticket, so make sure you enable the PRIVATE respons ... Baldur Arge Moving booking system to another websiteClosed   Amelia   Updated October 1, 2020 at 11:13am   2 Most recent comment from Aleksandar Vuković:Hello BaldurYou would need to move all wp_amelia_ tables from the database (there are 41 tables there), and also copy the "amelia_setting" option_value from wp_options table in your database.When you ... laurine singaraud paiementClosed   Amelia   Updated October 1, 2020 at 10:42am   2 Most recent comment from Aleksandar Vuković:Hello singaraudThank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.I'll forward this to our d ... rca water polo payment by stripeClosed   Amelia   Updated October 1, 2020 at 9:22am   2 Most recent comment from Aleksandar Vuković:Hello rca water poloWhen using Stripe or PayPal through Amelia, the most important thing to mention is that Amelia only connects your existing account, and there are no other settings other than what� ... Admin Democratest Woocomerce IntegrationClosed   Amelia   Updated October 1, 2020 at 9:09am   2 Most recent comment from [deleted]:Hello Admin Democratest , There isn't a possibility for this to be automatically done with the current WooCommerce integration in Amelia , unfortunately. The cancelled appointments in Amelia c ... John Collingswood Amelia settingsClosed   Amelia   Updated September 30, 2020 at 10:04pm   2 Most recent comment from [deleted]:Hi John,Sorry it's taken longer to prepare a reply to your questions.1. At the moment, there are no settings to choose the font size in Amelia. You can use the CSS rule on the page between style ... Tom Can I use Zoom Joining placeholder in Google Calender?Closed   Amelia   Updated September 30, 2020 at 3:54pm   2 Most recent comment from [deleted]:Hello Tom, Yes, you can add the Zoom join URL placeholders to Google calendar events, in the same way you can add other information about appointments/customers from Amelia there, using the placeho ... Tim Customer NotificationsClosed   Amelia   Updated September 30, 2020 at 2:11pm   2 Most recent comment from Aleksandar Vuković:Hello TimAt the moment, the only way to make it work would be using the custom fields.The TEXT CONTENT custom field allows you to add hyperlinks, so you can create the custom field that would say (for ... Moritz von Kapff Mitarbeiter anlegen / ZeitenClosed   Amelia   Updated September 30, 2020 at 12:15pm   1 Most recent comment from Moritz von Kapff:closed António Almeida Updating pluginClosed   Amelia   Updated September 30, 2020 at 11:41am   2 Most recent comment from [deleted]:Hi António, When you activate Amelia with your purchase code in Amelia -> Settings -> Activation you should get the auto-update option for Amelia on the Plugins page. If there isn't the optio ... Gareth Icon ChangesClosed   Amelia   Updated September 30, 2020 at 10:46am   2 Most recent comment from [deleted]:Hello Gareth, That is the default look of the Search view in Amelia, the button looks like that for opening filters on smaller screens and there isn't a possibility of changing that in Amelia w ... Bob Jones PayPal integrationClosed   Amelia   Updated September 30, 2020 at 10:07am   2 Most recent comment from [deleted]:Hi Bob,Thank you for reaching us out.PayPal or Stripe payments can only go through if an appointment is booked from front-end. If an admin (or an employee) was creating an appointment for a Service wh ...