We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

David Walton Amelia cron job notificationsClosed   Amelia   Updated October 2, 2020 at 9:11pm   4 Most recent comment from [deleted]:Hi David,I will clarify your question with the tech team, will get back to you on that later this week. Raul Add more duration to a service manuallyClosed   Amelia   Updated October 2, 2020 at 9:08pm   3 Most recent comment from Raul:So, the only solution is duplicating the same appointment 2 or 3 times i think Laura Fetherstonhaugh Day Before RemindersClosed   Amelia   Updated October 2, 2020 at 9:04pm   5 Most recent comment from [deleted]:Hi Gary, Scheduled notifications require a bit of additional configuration with your server cron scheduler. The command that has to be added can be found on the “Notifications” page when notif ... Raul Save custom field info in Amelia user accountClosed   Amelia   Updated October 2, 2020 at 8:34pm   2 Most recent comment from [deleted]:Hello Raul,I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features. Harry Scheduled Notification Cron For MultisiteClosed   Amelia   Updated October 2, 2020 at 2:22pm   7 Most recent comment from Aleksandar Vuković:Hi again HarryWe never tested the cron jobs on a multisite with over 5 subdomains, so I can't say if it will work without any issues like this.Amelia has support for cron events, but it is not s ... Paul Borg-Barthet Employees overseasClosed   Amelia   Updated October 2, 2020 at 12:16pm   9 Most recent comment from [deleted]:You are welcome, Paul. Yes, even if they are in different timezones you can connect their Google calendars to Amelia and their Busy events from Google will be blocked for booking in Amelia, conside ... Andrés Camargo events for wordpress users onlyClosed   Amelia   Updated October 2, 2020 at 10:49am   2 Most recent comment from [deleted]:Hello Andres Camargo, There isn't such option in Amelia, unfortunately, as there are no memberships within the plugin. You can only have some pages that can be accessed by WP users only and pu ... Stine Bjerregaard Break lines in notification emailsClosed   Amelia   Updated October 2, 2020 at 7:38am   2 Most recent comment from Aleksandar Vuković:Hello StineWe're having some issues with the notification editor, and this will be fixed in the future. Until then, please go to your database, and in table "wp_options", under "option_name" colu ... eduard PHP Warning interferes with generatepressClosed   Amelia   Updated October 2, 2020 at 6:47am   2 Most recent comment from [deleted]:Hello Eduard,I have replied in another ticket, so will close this one. Vanessa Liso configuración cambio de horaClosed   Amelia   Updated October 1, 2020 at 11:24pm   2 Most recent comment from [deleted]:Hola Vanessa,Gracias por su petición.Lo siento, no hablo español, así que usando un traductor.El tiempo se cambiará en el lado del WP, por lo que no habrá necesidad de ninguna acción extra en es ... Mathias Appointment without emailClosed   Amelia   Updated October 1, 2020 at 10:19pm   2 Most recent comment from [deleted]:Hello Mathias,Thank you for getting in touch.There is no requirement to specify an email address for the appointment.Can you please check this once again and let me know if there are any issues. Baldur Arge Unable to recharge smsClosed   Amelia   Updated October 1, 2020 at 10:09pm   3 Most recent comment from [deleted]:Thank you for the update and sorry for the late response.Please, let us know if you have any questions. Thorben recurring events events double after saving and applying the changeClosed   Amelia   Updated October 1, 2020 at 6:10pm   2 Most recent comment from [deleted]:Hello,Thank you for your message.Any chance you can share a screencast, so that I can pass it to our dev team?As to your second question, unfortunately, you can only set up weekly, monthly and annuall ... Mark Saunders Label replacementClosed   Amelia   Updated October 1, 2020 at 2:34pm   6 Most recent comment from Aleksandar Vuković:You're welcome, MarkIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Marcio Vieyra Display Event calendar in Weekly View?Closed   Amelia   Updated October 1, 2020 at 1:06pm   2 Most recent comment from Aleksandar Vuković:Hello MarcioThe Events page on that site is a simple [ameliaevents] shortcode, displaying events.Unfortunately, modifying Amelia's views is not possible with the plugin's built-in features. ...