As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

Caitlin PackagesClosed   Amelia   Updated October 13, 2020 at 5:19pm   2 Most recent comment from [deleted]:Hello Caitlin,Thank you for your purchase. There isn't a possibility for Packages in Amelia with its current built-in features, unfortunately. We are currently working on this feature and it wil ... Devin How to add IDEAL payments to AmeliaClosed   Amelia   Updated October 13, 2020 at 1:59pm   8 Most recent comment from Aleksandar Vuković:Hi all.I'm sorry that won't work for you J Karel, but unfortunately it's the only available workaround for now.Payment methods cannot be easily added, and it has to go through our deve ... Roshan Sujeebun how to see who has cancelled or reschedule an appointmentClosed   Amelia   Updated October 13, 2020 at 1:57pm   4 Most recent comment from Aleksandar Vuković:Hello RoshanI'll kindly ask you to add it as a feature suggestion on this page. Features are pushed up on our "to-do" list when there are a lot of customers requesting those features, so having ... Maja Opara Notification after cancelling event bookingClosed   Amelia   Updated October 13, 2020 at 12:46pm   4 Most recent comment from Aleksandar Vuković:Thanks for confirming, MajaUnfortunately in cases like this we cannot help without taking a look at your website. The notification function is too simple not to work - if one email works, so should a ... DREAMCRAFT Email Marked as SpamClosed   Amelia   Updated October 13, 2020 at 12:19pm   2 Most recent comment from Aleksandar Vuković:Hello DREAMCRAFTThis usually happens if you're using PHP Mail as the sending method. It can, however, also happen if you're using SMPT or WP Mail. There's nothing in the plugin that wil ... Alex Salar Customer panel appoinmentClosed   Amelia   Updated October 13, 2020 at 10:04am   2 Most recent comment from [deleted]:Hi Alex Salar,Thank you for your inquiry.At the moment customers cannot make the appointment right from their panel but if they stay logged into the panel and go to your page to the booking form their ... Lars Matthiesen VATClosed   Amelia   Updated October 13, 2020 at 9:17am   2 Most recent comment from [deleted]:Hello Lars, There isn't a possibility of having VAT in Amelia with its built-in features, unfortunately. We have this feature request in our list and I will add your vote to it, so it can be con ... Ben Stirling Cancel subscriptionClosed   Amelia   Updated October 12, 2020 at 9:17pm   2 Most recent comment from [deleted]:Hi Ben,Thank you for your message.You can disable your subscription in your personal account page (Cancel Subscription Button). Admin Democratest Slow scroll with mouse wheelClosed   Amelia   Updated October 12, 2020 at 9:13pm   4 Most recent comment from [deleted]:Please, can you add this custom CSS on the page where Amelia is loaded: html {   scroll-behavior: inherit; } Please see the video attached.   video-2020-10-05_09.14.19.mkv David Budd Cant login using employee pannelClosed   Amelia   Updated October 12, 2020 at 8:44pm   2 Most recent comment from [deleted]:Hello David,Thank you for your message.Can you please provide a bit more information about the issue. Screenshots would be great. Vikki Gladney Amelia Shortcodes loading very slowlyClosed   Amelia   Updated October 12, 2020 at 7:49pm   4 Most recent comment from Aleksandar Vuković:Hello Vikki Sorry for the late replies, we've been dealing with a great number of tickets these past few days. We can see that your home page loads very slow even though it doesn't have Amel ... Decré How to export "attendees" for all eventsClosed   Amelia   Updated October 12, 2020 at 7:39pm   2 Most recent comment from [deleted]:Hello Decre,Thank you for your message.I am afraid this feature is not available in the current version.You can submit a feature request here. Barbara Tamiazzo PrivacyClosed   Amelia   Updated October 12, 2020 at 3:15pm   2 Most recent comment from [deleted]:Hello Barbara,Thank you for your message.In general, it is, you can add a consent checkbox to the booking forms and all the data is stored at your server, nothing is stored with us. The only thing tha ... Erick How can i set the appointment as pendientClosed   Amelia   Updated October 12, 2020 at 2:10pm   5 Most recent comment from Aleksandar Vuković:Hello ErickYou can go to the Customers section, and delete the test customers you have created. Leonard Zakoor Timezone bugClosed   Amelia   Updated October 12, 2020 at 1:24pm   2 Most recent comment from Aleksandar Vuković:Hello LLeonarIssues like this can occur if your WordPress site is set to be in a different time zone. Since Amelia doesn't have any time zone settings, it inherits the time zone from WordPress. ...