We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Lee Mosler Multiple Appointments with WoocommerceClosed   Amelia   Updated October 5, 2020 at 12:44pm   2 Most recent comment from Aleksandar Vuković:Hello LeeThank you for your purchase.When you enable WooCommerce as the payment option, you still use Amelia for booking appointments and events, the customers are just directed to the WooCommerce ... Moritz von Kapff set employee before time? in order process / different times for serviceClosed   Amelia   Updated October 5, 2020 at 12:29pm   4 Most recent comment from Aleksandar Vuković:You're welcome, MoritzIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Luis Mobile BugClosed   Amelia   Updated October 5, 2020 at 11:50am   3 Most recent comment from [deleted]:Hello Luis, Glad to see you managed to find a solution to the issue you had, thank you for letting us know and sharing the solution.I will forward this to our developers so they can check out the sol ... Bernard Kambasha Forms on the pluginClosed   Amelia   Updated October 5, 2020 at 11:42am   2 Most recent comment from Aleksandar Vuković:Hello BernardThank you for your purchase.Unfortunately, I can't access your website without credentials, so I can't see if the buttons are only hidden or are they really missing.Anyway, iss ... Irtaza QueryClosed   Amelia   Updated October 5, 2020 at 11:33am   4 Most recent comment from Aleksandar Vuković:Hi again IrtazaI don't know what's going on there. Something is declining PayPal from opening up, and I can't test Stripe because you've enabled the Live credentials, and I can o ... Sean Mobile ViewClosed   Amelia   Updated October 5, 2020 at 10:42am   4 Most recent comment from Aleksandar Vuković:Thank you for your suggestions, SeanI will forward them to our development team, and hopefully they'll be able to add them in the future.I'll kindly ask you to add it as a feature suggestio ... eduard grammar bug in calendar dateClosed   Amelia   Updated October 5, 2020 at 10:37am   3 Most recent comment from Aleksandar Vuković:Hello eduardWhich version of the plugin are you using? The bug with this date format should've been fixed with Amelia 2.9.1If you don't have Amelia 2.9.1, please update it, but if you do hav ... Natalee Chiodo Available dates to bookClosed   Amelia   Updated October 5, 2020 at 9:31am   2 Most recent comment from [deleted]:Hi Natalee Chiodo,Thank you for your interest in our plugin.Are you using our Lite or Premium version? Please check whether you have set employee's/provider's working hours and assigned serv ... Joe Brawley Hide Customer DetailsClosed   Amelia   Updated October 5, 2020 at 8:43am   6 Most recent comment from [deleted]:You are welcome, Maria. Sorry to see that. We will help out there then. If you have any other questions or concerns feel free to open a new ticket and we will gladly help out. Leyla musleh slow website and limited resourcesClosed   Amelia   Updated October 5, 2020 at 8:15am   22 Most recent comment from [deleted]:You are welcome. I hope that will solve the slow speed issues that you have on your website. If you have any other questions or concerns feel free to open a new ticket and we will gladly help out. Megan Calendar SettingsClosed   Amelia   Updated October 5, 2020 at 7:48am   26 Most recent comment from Miloš Jovanović:Hi Megan,You are welcome. Admin Democratest Employees panelClosed   Amelia   Updated October 3, 2020 at 10:58pm   6 Most recent comment from [deleted]:If you set up separate emails for each employee and assign your employee's to locations, it should solve the issue. Moritz von Kapff Several Employees with one emailClosed   Amelia   Updated October 3, 2020 at 8:01pm   4 Most recent comment from [deleted]:Hi Moritz,You are very welcome.Please, let us know if you have any questions. mike Vouchers and name searchClosed   Amelia   Updated October 2, 2020 at 10:59pm   12 Most recent comment from [deleted]:Hi Mike,Yes, if you could also submit this here, it would be super useful. Ilan Manoim Booking form in Woocommerce checkout processClosed   Amelia   Updated October 2, 2020 at 9:26pm   2 Most recent comment from [deleted]:Hello,Thank you for your message.I am not entirely sure that I understood that bit "that comes  in the middle of the checkout process to allow for customers to order, select a pickup time,". It looks ...