We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Maja Opara Events bookingClosed   Amelia   Updated October 14, 2020 at 5:24pm   10 Most recent comment from [deleted]:Hi Maja,Thanks for your comment. This is currently with our dev team and I will be in touch once I have the response from them. Lars Matthiesen Assign WordPress UserClosed   Amelia   Updated October 15, 2020 at 11:57pm   3 Most recent comment from [deleted]:Hi Lars, Thanks for your message. You can connect Amelia employees to WordPress users only if they have Amelia Employee role in your WP Users (roles). If you need your WP users to have different roles ... johnny freeze split shiftClosed   Amelia   Updated October 14, 2020 at 1:11pm   3 Most recent comment from [deleted]:Hello johnny freeze,Thank you for your purchase. You can add multiple work time periods in one day, under the Work hours tab in the Employee modal. When you click on the pencil icon you can edit the ... Natalia Vásquez Customizing with DiviClosed   Amelia   Updated October 14, 2020 at 1:04pm   2 Most recent comment from [deleted]:Hello Natalia Vásquez, Thank you for your purchase. There isn't a possibility to book and pay for more services/events at once in Amelia with its current built-in features, unfortunately. O ... Markus Booking status - Service rescheduledClosed   Amelia   Updated October 14, 2020 at 1:03pm   7 Most recent comment from Aleksandar Vuković:Hello Markus, hello Rafal.That's correct.Features are pushed up on our "to-do" list when there are a lot of customers requesting those features, so having your vote as a customer can be beneficia ... avery follow up notification for employeesClosed   Amelia   Updated October 14, 2020 at 12:05pm   2 Most recent comment from [deleted]:Hi Avery,Thank you for your inquiry.Not yet but we are carefully following users requests and based on that deciding about our next features and this feature hasn't been requested enough until no ... Brian Pike Upgrade errorClosed   Amelia   Updated October 14, 2020 at 11:45am   2 Most recent comment from [deleted]:Hello Brian Pike,Per the error you sent it seems like you don't have PHP 'iconv' extension, so please install it -  you can ask your hosting provider about this , and ask them to add t ... Sharzon Ahmed Block out slots for appointmentsClosed   Amelia   Updated October 14, 2020 at 11:30am   2 Most recent comment from [deleted]:Hello,Thank you for your message.You can do this manually. Go to settings/Roles Settings/Employee, and disable "Manage their schedule" slider, so employees can't manage their working hours.Then, ... eliran hemo Proper managementClosed   Amelia   Updated October 14, 2020 at 10:46am   2 Most recent comment from [deleted]:Hello eliran hemo, Thank you for your purchase. Bellow I will answer your questions regarding Amelia's built-in features, and whether or not what you asked for can be achieved with the plugin. ... jenny domingo apply payment to sessionClosed   Amelia   Updated October 14, 2020 at 9:55am   2 Most recent comment from [deleted]:Hi Jenny Domingo,Thank you for your inquiry.At the moment there isn't any option to add a coupon code or credit card payment when adding appointment from the back-end but we are planning to add s ... Loay Adding birthday to register formClosed   Amelia   Updated October 14, 2020 at 9:41am   2 Most recent comment from [deleted]:Hi Loay,Thank you for your inquiry.At the moment information from the custom field only goes to the appointments info as you noticed because in many cases those information that users collect are appo ... Pankaj SAINI Woocommerce integration questionsClosed   Amelia   Updated October 14, 2020 at 9:30am   6 Most recent comment from [deleted]:You are welcome, Pankaj.Glad to see that, thank you for letting me know.Thank you, have a great one as well!If you have any other questions or concerns feel free to open a new ticket and we will gladl ... Laura Fetherstonhaugh Can't add employeeClosed   Amelia   Updated October 14, 2020 at 8:55am   2 Most recent comment from Aleksandar Vuković:Hello LauraSorry for the late response.I'm not sure what happened there without taking a look.Please provide me a temporary WP-admin login for your site where this happens, so we could log in and ... Christian Vhenten customize registration form (deleting phone field)Closed   Amelia   Updated October 14, 2020 at 8:47am   2 Most recent comment from [deleted]:Hello Christian Vanhenten, Thank you for your purchase. There isn't a possibility to customize the registration form in Amelia with its built-in features, unfortunately. The phone field can b ... menna el-beramy wocoomerceClosed   Amelia   Updated October 14, 2020 at 8:20am   2 Most recent comment from [deleted]:Hello menna el-beramy,the appointment that i've made didn't appear at amelia dashboard appear only as order requestat woocommerceCould you please tell me have you booked this appointment in ...