We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Helmut Berger Url Parmater to Custom FieldClosed   Amelia   Updated October 14, 2020 at 8:09am   4 Most recent comment from Aleksandar Vuković:Hello DanielI'm glad to hear you were able to do this.We only have a few JS hooks that is triggered depends on the view: window.beforeAddToCalendarLoaded() window.beforeBookingLoaded() window.b ... Ivan Zelenika Payment Method / Display TimeClosed   Amelia   Updated October 14, 2020 at 12:12am   2 Most recent comment from [deleted]:Hello Ivan,Thank you for your questions.Please see the responses below:1. Yes, you can do that via your settings menu in Amelia2. You can change it via WP Settings. Go to the WordPress Settings (no ... Caitlin PackagesClosed   Amelia   Updated October 13, 2020 at 5:19pm   2 Most recent comment from [deleted]:Hello Caitlin,Thank you for your purchase. There isn't a possibility for Packages in Amelia with its current built-in features, unfortunately. We are currently working on this feature and it wil ... Devin How to add IDEAL payments to AmeliaClosed   Amelia   Updated October 13, 2020 at 1:59pm   8 Most recent comment from Aleksandar Vuković:Hi all.I'm sorry that won't work for you J Karel, but unfortunately it's the only available workaround for now.Payment methods cannot be easily added, and it has to go through our deve ... Roshan Sujeebun how to see who has cancelled or reschedule an appointmentClosed   Amelia   Updated October 13, 2020 at 1:57pm   4 Most recent comment from Aleksandar Vuković:Hello RoshanI'll kindly ask you to add it as a feature suggestion on this page. Features are pushed up on our "to-do" list when there are a lot of customers requesting those features, so having ... Maja Opara Notification after cancelling event bookingClosed   Amelia   Updated October 13, 2020 at 12:46pm   4 Most recent comment from Aleksandar Vuković:Thanks for confirming, MajaUnfortunately in cases like this we cannot help without taking a look at your website. The notification function is too simple not to work - if one email works, so should a ... DREAMCRAFT Email Marked as SpamClosed   Amelia   Updated October 13, 2020 at 12:19pm   2 Most recent comment from Aleksandar Vuković:Hello DREAMCRAFTThis usually happens if you're using PHP Mail as the sending method. It can, however, also happen if you're using SMPT or WP Mail. There's nothing in the plugin that wil ... Alex Salar Customer panel appoinmentClosed   Amelia   Updated October 13, 2020 at 10:04am   2 Most recent comment from [deleted]:Hi Alex Salar,Thank you for your inquiry.At the moment customers cannot make the appointment right from their panel but if they stay logged into the panel and go to your page to the booking form their ... Lars Matthiesen VATClosed   Amelia   Updated October 13, 2020 at 9:17am   2 Most recent comment from [deleted]:Hello Lars, There isn't a possibility of having VAT in Amelia with its built-in features, unfortunately. We have this feature request in our list and I will add your vote to it, so it can be con ... Ben Stirling Cancel subscriptionClosed   Amelia   Updated October 12, 2020 at 9:17pm   2 Most recent comment from [deleted]:Hi Ben,Thank you for your message.You can disable your subscription in your personal account page (Cancel Subscription Button). Admin Democratest Slow scroll with mouse wheelClosed   Amelia   Updated October 12, 2020 at 9:13pm   4 Most recent comment from [deleted]:Please, can you add this custom CSS on the page where Amelia is loaded: html {   scroll-behavior: inherit; } Please see the video attached.   video-2020-10-05_09.14.19.mkv David Budd Cant login using employee pannelClosed   Amelia   Updated October 12, 2020 at 8:44pm   2 Most recent comment from [deleted]:Hello David,Thank you for your message.Can you please provide a bit more information about the issue. Screenshots would be great. Vikki Gladney Amelia Shortcodes loading very slowlyClosed   Amelia   Updated October 12, 2020 at 7:49pm   4 Most recent comment from Aleksandar Vuković:Hello Vikki Sorry for the late replies, we've been dealing with a great number of tickets these past few days. We can see that your home page loads very slow even though it doesn't have Amel ... Decré How to export "attendees" for all eventsClosed   Amelia   Updated October 12, 2020 at 7:39pm   2 Most recent comment from [deleted]:Hello Decre,Thank you for your message.I am afraid this feature is not available in the current version.You can submit a feature request here. Barbara Tamiazzo PrivacyClosed   Amelia   Updated October 12, 2020 at 3:15pm   2 Most recent comment from [deleted]:Hello Barbara,Thank you for your message.In general, it is, you can add a consent checkbox to the booking forms and all the data is stored at your server, nothing is stored with us. The only thing tha ...