As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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https://wpreportbuilder.com

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Public Tickets

Jens Bödeker Adding more people to booking without initiating personClosed   Amelia   Updated October 16, 2020 at 10:46pm   7 Most recent comment from [deleted]:Hi Jens,It is added in our development team's to-do list, but we can't say when it will be changed in the plugin. There are no workarounds at the moment, and this can only be achieved with c ... Kyohei Ishida Calender view mode panelClosed   Amelia   Updated October 15, 2020 at 10:59pm   2 Most recent comment from [deleted]:Hi,Thank you for getting in touch.We do have booking features, including calendar. Can you please specify a bit more what kind of calendar are you looking for?You can find use cases on this page:https ... Biiird Studio SMS pricingClosed   Amelia   Updated October 15, 2020 at 9:22pm   4 Most recent comment from Aleksandar Vuković:That depends on the encoding, Biiird StudioGSM (standard, Latin letters) messages contain 160 characters. Large messages are segmented into 153 character segments and sent individually then rebuilt ... Dave Barnow Booking view - descriptionClosed   Amelia   Updated October 15, 2020 at 9:16pm   2 Most recent comment from [deleted]:Hi Dave, Sorry for the delayed response. Service descriptions are only visible in [ameliacatalog] booking view, and they cannot be included in [ameliabooking]. There's no built-in option that wou ... microDesignn Custom fieldsClosed   Amelia   Updated October 15, 2020 at 8:15pm   11 Most recent comment from Aleksandar Vuković:Hello microDesignI'll step in for Den here.Any WordPress theme can break plugin's CSS, especially when using the new version of WordPress, and plugin version that was released over 6 months ... Dennis Greeven Recurring appointments overviewClosed   Amelia   Updated October 15, 2020 at 6:51pm   7 Most recent comment from Aleksandar Vuković:I'm glad to hear that DennisIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Mark Saunders Stripe integration - metadataClosed   Amelia   Updated October 15, 2020 at 6:49pm   4 Most recent comment from [deleted]:You are welcome. Mary Hennessy wordpress.comClosed   Amelia   Updated October 15, 2020 at 6:42pm   9 Most recent comment from Aleksandar Vuković:Hello again MaryThank you for the credentials. I tried to install the plugin, but I received "The link you followed has expired" WordPress error.That indicates that the plugin's size is bigger th ... Tobias Zoom MeetingClosed   Amelia   Updated October 15, 2020 at 6:32pm   2 Most recent comment from Aleksandar Vuković:Hello TobiasI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.It's a good suggestion, though, so please feel free to a ... Dean Sauls Difference between Events and Appinments?Closed   Amelia   Updated October 15, 2020 at 5:16pm   2 Most recent comment from [deleted]:Hi Dean,Thank you for getting in touch.I need to confirm a couple of things with my tech team and get back to you. Marcio Kirzner WoocommerceClosed   Amelia   Updated October 15, 2020 at 3:10pm   19 Most recent comment from [deleted]:Hello Ummang,'The developers said that the issue is coming from the server, for some reason sometimes our API call is working and sometimes not, so the server doesn't get back the data. The ... Muk Cung Taking deposit on bookingClosed   Amelia   Updated October 15, 2020 at 2:22pm   2 Most recent comment from [deleted]:Hi Muk Cung,Thank you for your inquiry.Unfortunately at the moment we don't have Deposit payments option integrated in our plugin but this feature is on our To Do list for the next updates so we ... Simone Balman Plgin conflictClosed   Amelia   Updated October 15, 2020 at 2:17pm   4 Most recent comment from [deleted]:Hi Simone, I installed the Caldera forms plugin on our testing website, where we have Amelia active, and left it with default settings - WordPress email settings, and when I create a new form, it c ... Bram Vanthournout Multiple locationsClosed   Amelia   Updated October 15, 2020 at 2:05pm   4 Most recent comment from [deleted]:You are welcome! The only way to set different location for the same employees is for different work time periods/days under the Work hours tab or when you create Special days . But for the one time ... Robin Herrewijnen Export emailadresses attendees eventClosed   Amelia   Updated October 15, 2020 at 1:30pm   2 Most recent comment from [deleted]:Hello Robin Herrewijnen,Thank you for your purchase.Glad to see that you are happy with AmeliaYou can export attendees information from Amelia, when you click on Attendees for one event , and then c ...