We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Faye Mitchell Conflict with WP Terms PluginClosed   Amelia   Updated October 7, 2020 at 8:02am   2 Most recent comment from Aleksandar Vuković:Hello FayeThank you for your purchase.We are not familiar with this plugin, so in order to test it, would you be able to send us the zipped installation file? We would install the plugin locally, and ... Steve Customize columns in FinanceClosed   Amelia   Updated October 7, 2020 at 7:41am   2 Most recent comment from Aleksandar Vuković:Hello SteveThank you for your purchase.At the moment, something like this is not possible, but I will forward your suggestion to our development team, so they can add it to their "To-Do" list. I' ... Steve Duplicate EventsClosed   Amelia   Updated October 7, 2020 at 7:37am   2 Most recent comment from Aleksandar Vuković:Hello SteveThank you for your feedback. I totally agree with you on this, and I can say that our development team has this planned for one of our future updates.I cannot say when it will be added, bu ... DREAMCRAFT Employee is showing Away after assigning the servicesClosed   Amelia   Updated October 7, 2020 at 7:16am   2 Most recent comment from Aleksandar Vuković:Hello DREAMCRAFTThis shows only that you're looking at the employee outside his business hours. For example, if the employee is working from 09 - 17, and you're viewing his profile at 08:55 ... John Collingswood Limit events to displayClosed   Amelia   Updated October 6, 2020 at 11:27pm   2 Most recent comment from [deleted]:Hello John,Thank you for your questions.Let me clarify this with my team and get back to you. Robin Hood WoocommerceClosed   Amelia   Updated October 6, 2020 at 9:25pm   2 Most recent comment from [deleted]:Hello Robin,The last reponse from us was 8 hours ago earlier today.Hi again Robin I booked an appointment on your website without any issues. On this page: https://www.covidtestlondon.co.uk/booking- ... Luis Carvalho Wrong dates & TimeClosed   Amelia   Updated October 6, 2020 at 9:08pm   2 Most recent comment from [deleted]:Hi Luis,Thank you for getting in touch.I will discuss it with our dev team and get back to you later this week. David Law Notifications based on ServiceClosed   Amelia   Updated October 6, 2020 at 2:11pm   2 Most recent comment from [deleted]:Hello David, There isn't a possibility to setup notifications per service in Amelia with its built-in features, unfortunately. they are configured for all services the same, and the notification ... Shayne RefundClosed   Amelia   Updated October 6, 2020 at 2:00pm   2 Most recent comment from Aleksandar Vuković:Hello ShayneI just checked, and can confirm the refund request was received. It takes 5 - 7 business days for refunds to go through, and you don't receive any email confirmations about this, like ... Angel TImeslotsClosed   Amelia   Updated October 6, 2020 at 12:39pm   4 Most recent comment from [deleted]:You are welcome, Angel. Glad to see the issue is gone, thank you for letting me know. If you have any other questions or concerns feel free to open a new ticket and we will gladly help you.  Evan Madden Special Rates on certain daysClosed   Amelia   Updated October 6, 2020 at 12:25pm   6 Most recent comment from Aleksandar Vuković:You're welcome, EvanIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. André Hauge create usersClosed   Amelia   Updated October 6, 2020 at 11:55am   2 Most recent comment from Aleksandar Vuković:Hello AndréThank you for your purchase.Amelia's Customer (and Employee) Panel log-in is different from any other log-in you have on your site (WordPress log-in, WooCommerce log-in, Memberpress l ... Maja Opara Display staff name on EventClosed   Amelia   Updated October 6, 2020 at 11:50am   2 Most recent comment from [deleted]:Hello Maja, Unfortunately, there isn't a possibility to show Staff names on the front-end for Events in Amelia with its built-in features. There are couple of shortcodes for Events, but they sh ... Maja Opara Date formatClosed   Amelia   Updated October 6, 2020 at 10:46am   4 Most recent comment from [deleted]:You are welcome, Maja. I forwarded this to our developers, so they can check if it is possible to fix this in the future updates of Amelia. If you have any other questions or concerns feel free to o ... Nabil MollieClosed   Amelia   Updated October 6, 2020 at 10:45am   2 Most recent comment from [deleted]:Hello Nabil, Like I mentioned in the other ticket, because of some unpredictable issues and changes that we needed to implement in the past couple of updates of Amelia, our plans for the new feature ...