We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Andre Roberts Nobody able to book on and had to manage bookings manuallyClosed   Amelia   Updated October 19, 2020 at 11:33am   6 Most recent comment from [deleted]:Hi Andre, Glad to see you managed to find the cause of the issue, and that you were able to find a solution for it. Yes, that should help, as Amelia works with ajax calls. You are welcome.If you hav ... Matt Fields Amelia Not Loading Confirmation PageClosed   Amelia   Updated October 19, 2020 at 10:59am   6 Most recent comment from Miloš Jovanović:HI Matt,Sorry for late response, we are not working on weekends.Thank you for the information, so probably the issue is somewhere in some configuration then for this site.Can you please tell me did y ... Turoko L Simmons Need to customers to add an address for delivery and pick up.Closed   Amelia   Updated October 19, 2020 at 9:55am   4 Most recent comment from Miloš Jovanović:Hi Turoko,Sorry for late response, we are not working on weekends. Words can be changed using POEDIT or Loco Translate for example very easily. I suggest you to install Loco Translate and then to ... woodex23 Employees seeting is not workingClosed   Amelia   Updated October 19, 2020 at 8:35am   2 Most recent comment from [deleted]:Hello woodex23,Thank you for your purchase.   It can be that , if you tested booking or accessed the panels while logged in to the WP back-end as an admin, another role was added to your user - cus ... Aaron Bradshaw Amelia not workingClosed   Amelia   Updated October 19, 2020 at 8:17am   6 Most recent comment from [deleted]:Thank you for checking this out, Aaron. Definitely some conflict with the theme. I will forward this to one of our developers so they can check it out, if they can see the cause and the nature of the ... Bram Vanthournout Problem with export of appointmentsClosed   Amelia   Updated October 19, 2020 at 6:56am   3 Most recent comment from Bram Vanthournout:HiThat's a good question. Extra coma's, or maybe another separator would already be handy. I know for sure you'll find a great solution for this. Thx for your great plugin! Laurent Vanessa Amelia booking widget missing from pagesClosed   Amelia   Updated October 18, 2020 at 10:07pm   3 Most recent comment from [deleted]:Hi Vanessa,Thanks for the update.Please, let us know if you have any questions. sal.massimo GeoClosed   Amelia   Updated October 18, 2020 at 9:27pm   2 Most recent comment from [deleted]:Hello,Thank you for your question.I am afraid this can only be done from the drop-down selection in the [ameliabooking] view. Clients select the service, and then the location. They are not mandatory ... Giuseppe Bellomo CRON recurring notificationsClosed   Amelia   Updated October 18, 2020 at 8:32pm   2 Most recent comment from [deleted]:Hello Giuseppe,Thank you for your message.It depends of your server you will need to have separate settings on your hosting provide (cPanel for settings this up) Scheduled notifications require a bit ... Rez Services dates and timesClosed   Amelia   Updated October 18, 2020 at 4:55pm   2 Most recent comment from Rez:Hi, I managed to find the answer through public tickets available. Thanks :) Jorge Diiferent Approval notifications per serviceClosed   Amelia   Updated October 18, 2020 at 12:57am   2 Most recent comment from [deleted]:Hello Jorge, Thank you for your message. Unfortunately, here is one notifications template in Amelia for all services/events. There isn't a possibility for having a separate notification per serv ... gestio Remove the option to cancel reservationClosed   Amelia   Updated October 17, 2020 at 11:47pm   2 Most recent comment from [deleted]:Hello,Thank you for your message.Unfortunately, the Cancel button in the drop-down can't be hidden, because adding custom CSS would hide also the User profile for that customer. The CSS class f ... Vincent Appearance of AmeliaClosed   Amelia   Updated October 17, 2020 at 8:52pm   2 Most recent comment from [deleted]:Hello Vincent,Thank you for getting in touch.Any chance you can share a screenshot of the issue? Ramiro New Functionality: ResourcesClosed   Amelia   Updated October 17, 2020 at 8:37pm   2 Most recent comment from [deleted]:Hello Ramiro,Thank you for your suggestions.Can I please ask you to submit those here. Hajjar Define time by categoryClosed   Amelia   Updated October 17, 2020 at 1:04pm   3 Most recent comment from Hajjar:ok thanks for your reply