We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Kevin Lyster Multiple Appointment bookings for one classClosed   Amelia   Updated October 16, 2020 at 8:15am   2 Most recent comment from [deleted]:Hello Kevin,The number of customers that can book one time slto with one employee is configured by the min and max capacity set for the service. If you set the max capacity to 25, please check if the ... Fabrizio Romano Google Calendar configurationClosed   Amelia   Updated October 16, 2020 at 12:02am   4 Most recent comment from [deleted]:Hi Fabrizio,Thank you for getting in touch.I am afraid it's not possible, sorry. Only one employee can only be linked to one Google Calendar. If you need to block times in both calendars, you wo ... Jens Bödeker Adding more people to booking without initiating personClosed   Amelia   Updated October 16, 2020 at 10:46pm   7 Most recent comment from [deleted]:Hi Jens,It is added in our development team's to-do list, but we can't say when it will be changed in the plugin. There are no workarounds at the moment, and this can only be achieved with c ... Kyohei Ishida Calender view mode panelClosed   Amelia   Updated October 15, 2020 at 10:59pm   2 Most recent comment from [deleted]:Hi,Thank you for getting in touch.We do have booking features, including calendar. Can you please specify a bit more what kind of calendar are you looking for?You can find use cases on this page:https ... Biiird Studio SMS pricingClosed   Amelia   Updated October 15, 2020 at 9:22pm   4 Most recent comment from Aleksandar Vuković:That depends on the encoding, Biiird StudioGSM (standard, Latin letters) messages contain 160 characters. Large messages are segmented into 153 character segments and sent individually then rebuilt ... Dave Barnow Booking view - descriptionClosed   Amelia   Updated October 15, 2020 at 9:16pm   2 Most recent comment from [deleted]:Hi Dave, Sorry for the delayed response. Service descriptions are only visible in [ameliacatalog] booking view, and they cannot be included in [ameliabooking]. There's no built-in option that wou ... microDesignn Custom fieldsClosed   Amelia   Updated October 15, 2020 at 8:15pm   11 Most recent comment from Aleksandar Vuković:Hello microDesignI'll step in for Den here.Any WordPress theme can break plugin's CSS, especially when using the new version of WordPress, and plugin version that was released over 6 months ... Dennis Greeven Recurring appointments overviewClosed   Amelia   Updated October 15, 2020 at 6:51pm   7 Most recent comment from Aleksandar Vuković:I'm glad to hear that DennisIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Mark Saunders Stripe integration - metadataClosed   Amelia   Updated October 15, 2020 at 6:49pm   4 Most recent comment from [deleted]:You are welcome. Mary Hennessy wordpress.comClosed   Amelia   Updated October 15, 2020 at 6:42pm   9 Most recent comment from Aleksandar Vuković:Hello again MaryThank you for the credentials. I tried to install the plugin, but I received "The link you followed has expired" WordPress error.That indicates that the plugin's size is bigger th ... Tobias Zoom MeetingClosed   Amelia   Updated October 15, 2020 at 6:32pm   2 Most recent comment from Aleksandar Vuković:Hello TobiasI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.It's a good suggestion, though, so please feel free to a ... Dean Sauls Difference between Events and Appinments?Closed   Amelia   Updated October 15, 2020 at 5:16pm   2 Most recent comment from [deleted]:Hi Dean,Thank you for getting in touch.I need to confirm a couple of things with my tech team and get back to you. Marcio Kirzner WoocommerceClosed   Amelia   Updated October 15, 2020 at 3:10pm   19 Most recent comment from [deleted]:Hello Ummang,'The developers said that the issue is coming from the server, for some reason sometimes our API call is working and sometimes not, so the server doesn't get back the data. The ... Muk Cung Taking deposit on bookingClosed   Amelia   Updated October 15, 2020 at 2:22pm   2 Most recent comment from [deleted]:Hi Muk Cung,Thank you for your inquiry.Unfortunately at the moment we don't have Deposit payments option integrated in our plugin but this feature is on our To Do list for the next updates so we ... Simone Balman Plgin conflictClosed   Amelia   Updated October 15, 2020 at 2:17pm   4 Most recent comment from [deleted]:Hi Simone, I installed the Caldera forms plugin on our testing website, where we have Amelia active, and left it with default settings - WordPress email settings, and when I create a new form, it c ...