We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Bram Vanthournout Multiple locationsClosed   Amelia   Updated October 15, 2020 at 2:05pm   4 Most recent comment from [deleted]:You are welcome! The only way to set different location for the same employees is for different work time periods/days under the Work hours tab or when you create Special days . But for the one time ... Robin Herrewijnen Export emailadresses attendees eventClosed   Amelia   Updated October 15, 2020 at 1:30pm   2 Most recent comment from [deleted]:Hello Robin Herrewijnen,Thank you for your purchase.Glad to see that you are happy with AmeliaYou can export attendees information from Amelia, when you click on Attendees for one event , and then c ... Marine Add new fontsClosed   Amelia   Updated October 15, 2020 at 12:49pm   3 Most recent comment from Marine::( ok thanks Basile Valentin I'm having issues with the cron tasksClosed   Amelia   Updated October 15, 2020 at 11:50am   4 Most recent comment from Aleksandar Vuković:Hello again BasileThank you for the credentials, I was able to save a cron without any errors next to it Rappel mail j-1. However I do see the 500 error on top.Please reach out to WP Crontrol' ... omer showing more then 5 employees when trying to book appointmentClosed   Amelia   Updated October 15, 2020 at 11:12am   3 Most recent comment from [deleted]:Hello Omer,Could you check if all of the employees have some assigned services? They need to have some services assigned and work hours configured in order for them to show up on the front-end for b ... Carlos Ricaño not functionalClosed   Amelia   Updated October 15, 2020 at 9:38am   4 Most recent comment from Aleksandar Vuković:Hello CarlosI would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to ... Alexandra Gray Amelia with ZoomClosed   Amelia   Updated October 15, 2020 at 9:28am   2 Most recent comment from [deleted]:Hi Alexandra Gray,Thank you for your inquiry.Unfortunately something like this isn't possible with our plugin at the moment. Zoom links are automatically generated on the each booking action and ... John Collingswood customer frontend not workingClosed   Amelia   Updated October 15, 2020 at 8:58am   14 Most recent comment from John Collingswood:Hi Aleksandar, Massive thank you for taking time to investigate. I will change one of Cai's email addresses, so hopefully that might make things work a bit smoother.And thanks for explaining th ... Barbara Tamiazzo Print appointmentsClosed   Amelia   Updated October 15, 2020 at 8:11am   4 Most recent comment from Aleksandar Vuković:You're welcome BarbaraIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Ursula Elmes Feedback for AmeliaClosed   Amelia   Updated October 14, 2020 at 10:26pm   2 Most recent comment from [deleted]:Hi Ursula,Thank you for your suggestion.Can I please ask you to submit that here. Pi Programs Bundle Lessons - Multi Lesson SchedulingClosed   Amelia   Updated October 14, 2020 at 10:09pm   4 Most recent comment from [deleted]:Thanks a lot for the update and apologies for the delayed response. johnny freeze outlook integrationClosed   Amelia   Updated October 14, 2020 at 10:09pm   3 Most recent comment from [deleted]:You can find all the information regarding Outlook Calendar integration following the link below:https://wpamelia.com/configuring-outlook-calendar/ DREAMCRAFT Appointment TimingsClosed   Amelia   Updated October 14, 2020 at 9:00pm   2 Most recent comment from [deleted]:Hello,Thank you for getting in touch.Sorry for the delayed response.You can customise your page implementing the following JS Script setInterval(function () {   var elements = document.getElementsBy ... Pamela Upgraded but haven't got accessClosed   Amelia   Updated October 14, 2020 at 6:48pm   2 Most recent comment from [deleted]:Hello Pamela,Thank you for your message.Please, can I ask you to share a screenshot of your issue, I am afraid I didn't get what the problem is. Kais Google Calendar Link with employee nameClosed   Amelia   Updated October 14, 2020 at 5:53pm   2 Most recent comment from [deleted]:Hi Kais,Thank you for your message.I will clarify your issue with my tech team and get back to you.