We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Linda employeesClosed   Amelia   Updated October 7, 2020 at 8:44pm   8 Most recent comment from [deleted]:Hello Linda,Not quite, instructors can have an individual email, however, if you need to centrally manage it, the only way to solve it is creating a central email address and linking that to your serv ... Stefan Refund not receivedClosed   Amelia   Updated October 7, 2020 at 7:43pm   4 Most recent comment from [deleted]:Hello Stefan,Please, let us know if you don't get a refund by the mid of the next week. Tobias Linke Events & PlugIn ActivationClosed   Amelia   Updated October 7, 2020 at 7:42pm   2 Most recent comment from [deleted]:Hello Tobias,Sorry for the delayed reply.Yes, you can adjust notification settings in the tab on your WP Admin panel Francis Zoom is a location, not a serviceClosed   Amelia   Updated October 7, 2020 at 2:11pm   4 Most recent comment from [deleted]:Hello Mads Holm Andersen, Unfortunately, there isn't a possibility of hiding Location selection if a service where Zoom is enabled is chosen in Amelia with its built-in features. The location ... Amin Talab Zoom UrlClosed   Amelia   Updated October 7, 2020 at 12:31pm   6 Most recent comment from Aleksandar Vuković:Hello again AminSorry I haven't noticed that before, but you can't use %zoom_join_url% in Events notifications, since those are just for Services (appointments).For Events, you can use one ... Baldur Arge Custom fields only showing up for first bookingClosed   Amelia   Updated October 7, 2020 at 11:29am   10 Most recent comment from [deleted]:We implemented this change in version 2.8 of Amelia. If you want you can update Amelia to version 2.7, by following the instructions bellow. In the attachment you will find version 2.7 of Amelia.  Yo ... Vanessa Liso error showing the scheduleClosed   Amelia   Updated October 7, 2020 at 11:12am   6 Most recent comment from Aleksandar Vuković:You're welcome, VanessaGlad I could be of service. Rez Closing bookingClosed   Amelia   Updated October 7, 2020 at 10:39am   7 Most recent comment from Rez:No worries, thanks Aleksandar :)  Angel Date DisplayClosed   Amelia   Updated October 7, 2020 at 10:30am   2 Most recent comment from Aleksandar Vuković:Hello AngelThank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features. Steve Dashboard - Event Revenue & PerformanceClosed   Amelia   Updated October 7, 2020 at 10:21am   4 Most recent comment from [deleted]:You are welcome, Steve. Thank you, be safe and well, too! If you have any other questions or concerns feel free to open a new ticket and we will gladly help out. DREAMCRAFT Regarding NotificationsClosed   Amelia   Updated October 7, 2020 at 10:03am   2 Most recent comment from [deleted]:Hello DREAMCRAFT,In Amelia, notifications are sent to Customer and to Employees, and you can configure this when you go to Amelia -> Notifications page. If you want to add some additional email addre ... Han Oei wrong timezone synchronization with Google CalendarClosed   Amelia   Updated October 7, 2020 at 8:58am   4 Most recent comment from [deleted]:Hello Han, You are welcome. We aren't aware of any issue currently with the Google calendar/Amelia sync regarding the times, I have just tested it on our website and it works properly, and we ... Khalid Booking limitClosed   Amelia   Updated October 7, 2020 at 8:28am   2 Most recent comment from [deleted]:Hello Khalid, Thank you for your purchase. There isn't a possibility to limit the email domain used by customers in Amelia, unfortunately. If you have any other questions or concerns feel fre ... BAALI Events not closedClosed   Amelia   Updated October 7, 2020 at 8:22am   2 Most recent comment from [deleted]:Hello BAALI, The Days off option doesn't apply to Events in Amelia, they are applied to the employees' work hours for appointments/services to block some days off in their calendar, as they ... Faye Mitchell Conflict with WP Terms PluginClosed   Amelia   Updated October 7, 2020 at 8:02am   2 Most recent comment from Aleksandar Vuković:Hello FayeThank you for your purchase.We are not familiar with this plugin, so in order to test it, would you be able to send us the zipped installation file? We would install the plugin locally, and ...