We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Scott McCarthy Daylight Savings TimeClosed   Amelia   Updated October 16, 2020 at 11:25pm   4 Most recent comment from [deleted]:Thanks for the update Scott. Mindy Admin Time Change UTCClosed   Amelia   Updated October 16, 2020 at 8:10pm   5 Most recent comment from Mindy Admin:OK, so unfortunately we will have to wait until the next time change in our country to be able to configure our Wordpress and Amelia correctly. Thank you. Admin Democratest Order of Optional FieldsClosed   Amelia   Updated October 16, 2020 at 7:53pm   4 Most recent comment from Aleksandar Vuković:Hello there.You are correct, reordering of custom fields applies to the front-end view.Fields are stored in the database, so both CSV export and WooCommerce look at those for the sorting logic. I supp ... Ahmad Abdullahi Ahmad Employee Panel (ROle Settings)Closed   Amelia   Updated October 16, 2020 at 6:52pm   4 Most recent comment from [deleted]:That shouldn't be the case. Please check your server response , as the admin ajax calls from Amelia need server response. After I change it on our testing website, it just takes refreshing the f ... Lucía López Ibarra Employee working hoursClosed   Amelia   Updated October 16, 2020 at 5:30pm   2 Most recent comment from [deleted]:Hello Lucía,Thank you for your message.Please go to the Amelia General Settings, once you open it you will see first Default Time Slot Step setting where you need to change to 15 minutes in order to ... Jonathan Marriott Error messageClosed   Amelia   Updated October 16, 2020 at 2:41pm   4 Most recent comment from [deleted]:Hi Jonathan, That is strange, as I can't reproduce it. Could you please try in incognito mode or from another browser? It is recognizing some user and for that reason throws an error , but not s ... Laurie Bleier Bleier Calendar won’t loadClosed   Amelia   Updated October 16, 2020 at 2:22pm   12 Most recent comment from [deleted]:Hi Laurie, Sorry for the delay. When you just get the spinning wheel, without it ever loading, it usually indicates that you're missing one of the following: Category and serviceEmployeeEmployee ... Mario Blanco Notifications setting Cron in bluehostClosed   Amelia   Updated October 16, 2020 at 2:12pm   8 Most recent comment from [deleted]:Hello Mario,Aleksandar is out of the office, so I will try to help out. We haven't changed anything regarding this matter in Amelia. So, You need to check if the plugin WP Crontrol changed so ... Ummang Redirect to Empty CartClosed   Amelia   Updated October 16, 2020 at 1:18pm   2 Most recent comment from [deleted]:Hi Ummang,It might be because of the update, can you please deactivate and activate the plugin and clear cache? Let me know if this solved the problem, please. Natalia González G suite notifications not being sentClosed   Amelia   Updated October 16, 2020 at 1:17pm   4 Most recent comment from [deleted]:Hello Natalia, Aleksandar is out of the office, so I will try to help out. Since you use another plugin for this purpose, SMTP, on your website, you need to choose WP Mail as a Mail service option i ... Delehaye FeatureClosed   Amelia   Updated October 16, 2020 at 1:07pm   6 Most recent comment from Miloš Jovanović:Hi Delehaye,You are welcome.Have a great weekend! Ramiro Allow employees to create reservations for new customersClosed   Amelia   Updated October 16, 2020 at 12:09pm   4 Most recent comment from [deleted]:Hello Hajjar, This feature isn't planned for now, so we can't say for sure if and when it could be implemented in the future. But please check if there is such feature suggestion here ht ... Dan Peres IntegrationClosed   Amelia   Updated October 16, 2020 at 8:56am   2 Most recent comment from [deleted]:Hello Dan, You need to add a shortcode for Amelia on the page. You probably have an option to add shortcodes in that editor to some element on the page, so you need to use that option and copy/paste ... Noboru Akiyoshi About Zoom SettingsClosed   Amelia   Updated October 16, 2020 at 8:53am   3 Most recent comment from [deleted]:Hello Noboru Akiyoshi,Thank you for your purchase. Glad to see you managed to find a solution to the question you had, thank you for letting us know. If you have any other questions or concerns fee ... Marko Kuzio Celandar Default View to monthlyClosed   Amelia   Updated October 16, 2020 at 8:17am   2 Most recent comment from [deleted]:Hello Marko Kuzio,Thank you for your purchase. There isn't a possibility to change the default view of the calendar in Amelia with its current built-in features, unfortunately. Please check if ...