We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Maria Luaipou Hide Customer details from Employee front panelClosed   Amelia   Updated October 9, 2020 at 9:04pm   6 Most recent comment from [deleted]:Hi Hasan,I will flag this with the dev team, however, can't guarantee any ETA on that, sorry. Barbara Tamiazzo Print appointmentsClosed   Amelia   Updated October 9, 2020 at 8:42pm   2 Most recent comment from Aleksandar Vuković:Hello BarbaraAt the moment, we have only the CSV export function of our Appointments section:There you can choose which fields will be exported. Also, the data exported is based on filtered results. MOVE PEOPLE Booking multiples services on the same date et slot hourClosed   Amelia   Updated October 9, 2020 at 8:02pm   2 Most recent comment from [deleted]:Hello,Sorry for the delayed response.Please, see the responses below:1. You can create 3 employees and 2 locations and set up working hours accordingly.I am afraid we don't have reporting facilit ... Jenny-Paola Tillus Offline vs Online serviceClosed   Amelia   Updated October 9, 2020 at 7:33pm   2 Most recent comment from Aleksandar Vuković:Hello Jenny-PaolaSure, you can edit on-site services, and disable this slider:When you disable that slider, that service will become unavailable for booking. Jhonnatan CancelationClosed   Amelia   Updated October 9, 2020 at 5:42pm   4 Most recent comment from Aleksandar Vuković:Hello again JhonnatanWe don't have an option like that at the moment, but our developers are working on it at the moment. We're calling it the "Packages" feature, and it should be implemente ... mayariestudio Stripe payment issueClosed   Amelia   Updated October 9, 2020 at 5:01pm   5 Most recent comment from [deleted]:We can only test using Stripe test cards, and I tried using a test card, and got an error that I am using a test card with Live mode, which is correct, I don't get any other errors for Stripe, pl ... Naoum Liotas Google integration not working and hours not updatingClosed   Amelia   Updated October 9, 2020 at 4:54pm   5 Most recent comment from Aleksandar Vuković:Hello NaoumI'm glad to hear that!Sorry for the late response, we're out of office since yesterday, with limited internet access.Which working hours are you changing? If you created your emp ... Gerlinde can I hide "capacity" in the events listingClosed   Amelia   Updated October 9, 2020 at 4:52pm   4 Most recent comment from [deleted]:You are welcome, Gerlinde. If you have any other questions or concerns feel free to open a new ticket and we will gladly help.  Omer Faruk Restricting the number of appointments for each userClosed   Amelia   Updated October 9, 2020 at 4:35pm   4 Most recent comment from [deleted]:Hi Omer,Sorry for the delayed response.I believe this feature can be enabled via settings -> roles -> customer as per the screenshot below: Clio Dupouy integrate my amelia calendar in a funnelClosed   Amelia   Updated October 9, 2020 at 3:55pm   6 Most recent comment from Aleksandar Vuković:Got it, Clio, I just resonded to both emails. Alex change viewClosed   Amelia   Updated October 8, 2020 at 7:46pm   2 Most recent comment from [deleted]:Hi Alex,Thank you for your message.Unfortunately this view is only for the back-end, and it is not possible to display it on the front-end. Cathal McNamara Deleted EmployeeClosed   Amelia   Updated October 8, 2020 at 2:13pm   2 Most recent comment from [deleted]:Hi Cathal, Unfortunately, there isn't a way to retrieve deleted employees in Amelia. I will add that as a feature request to our list. If you have any other questions or concerns feel free to ... Saima Shah Time zone issueClosed   Amelia   Updated October 8, 2020 at 8:59am   7 Most recent comment from Aleksandar Vuković:You're welcome, SaimaI received the email normally:Check if you maybe got the email as SPAM. Also, check if the correct email templates are enabled in Notifications section.Amelia picks up the c ... Mandy Oldfield Extrenal Zoom linkClosed   Amelia   Updated October 8, 2020 at 8:26am   8 Most recent comment from [deleted]:Hello Mary, I hope this feature will be available in the future in Amelia so you can become one of our users. Please check if there is such feature suggestion here https://wpamelia.cnflx.io/boards/f ... Linda Class BookedClosed   Amelia   Updated October 7, 2020 at 9:30pm   4 Most recent comment from [deleted]:Hi Linda,I have replied to questions you've asked here in another ticket. This ticket will be closed.