We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Morgan Question about employee loginClosed   Amelia   Updated October 20, 2020 at 11:39am   4 Most recent comment from Miloš Jovanović:HI Morgan,Your suggestion is added, we hope it will be included in some future updates. Sharon Kelly EventsClosed   Amelia   Updated October 20, 2020 at 11:31am   6 Most recent comment from [deleted]:Hi Håvard Spaniland, Aleksandar is out of the office, so I will try to help out. Could you please confirm that you have the newest version of Amelia - 2.9.2 ? If you don't have it, please upd ... Graham Sanders auto complete - text boxClosed   Amelia   Updated October 20, 2020 at 10:35am   3 Most recent comment from [deleted]:Hello Graham,  There isn't such possibility in Amelia with its current built-in features, unfortunately. This can be achieved probably with some customization, but please note that such customi ... Linda Checkout URGENTClosed   Amelia   Updated October 19, 2020 at 10:35pm   5 Most recent comment from Linda:Your code did not work. Got anything else that will??? Hannah Hull 404 ErrorClosed   Amelia   Updated October 19, 2020 at 8:57pm   2 Most recent comment from [deleted]:Hello Hannah,Sorry for the delayed reply.Just to confirm, are you referring to the following page:https://thepaintedtulipjoplin.com/join-our-next-class/I was able to open it on a couple of iOS devic ... Linda Square paymentsClosed   Amelia   Updated October 19, 2020 at 7:20pm   2 Most recent comment from [deleted]:Hi Linda, Thank you for your questions. 1. At the moment, only Stripe and PayPal are integrated into Amelia, sorry. 2. This is also not available at the moment. Duncan Pre-populate name/email etc by URLClosed   Amelia   Updated October 20, 2020 at 12:18pm   5 Most recent comment from [deleted]:Hi Duncan, I am afraid there isn't a possibility to pass Amelia customer's data using URL, sorry.You can submit a feature request here. MR NADEEM SHAREEF Description of Services on booking formClosed   Amelia   Updated October 19, 2020 at 4:03pm   2 Most recent comment from [deleted]:Hi,The description can be seen just on the catalog view on the single service: https://wpamelia.com/services-catalog/It is not possible on the other forms, unfortunately. Morgan SMS NotificationsClosed   Amelia   Updated October 19, 2020 at 4:02pm   3 Most recent comment from Morgan:Thanks! Not sure how I missed that. :) Morgan Question about rescheduled itemsClosed   Amelia   Updated October 19, 2020 at 3:59pm   2 Most recent comment from [deleted]:Hi Morgan,Unfortunately it is not possible to show that in the email. I will note down this suggestion. Duncan Google MeetClosed   Amelia   Updated October 19, 2020 at 3:56pm   2 Most recent comment from [deleted]:Hi Duncan, Thanks for showing interest. Yes, it has more because Zoom integration is implemented 6 months ago, so no reason to vote for it anymore. At the moment when e were deciding, the Zoom integr ... Michael Amelia sms and woocommerceClosed   Amelia   Updated October 19, 2020 at 3:31pm   2 Most recent comment from [deleted]:Hello Michael, Thank you for your purchase. Could you please explain in more details what features don't work in Amelia? Google sync can work in Amelia, in both cases - with WOoCommerce or with ... Mark Perillo Custom fieldsClosed   Amelia   Updated October 19, 2020 at 1:32pm   4 Most recent comment from [deleted]:Of course, Mark, I added it to our list. You can check if there is such request here https://wpamelia.cnflx.io/boards/feature-requests and vote for it, as well.Unfortunately, the custom fields can� ... Yoann Apply coupon on manually created appointementClosed   Amelia   Updated October 19, 2020 at 12:52pm   4 Most recent comment from [deleted]:You are welcome, Yoann.I hope this option will be available in Amelia in the future. If you have any other questions or concerns feel free to open a new ticket and we will gladly help out. Hajjar Location - Alternative Google MapssClosed   Amelia   Updated October 19, 2020 at 11:53am   2 Most recent comment from [deleted]:Hello Hajjar,We don't have such feature planned for now, unfortunately, but I will add your request to our feature requests list. You can check out here https://wpamelia.cnflx.io/boards/featur ...