As previously announced via banners and our newsletters, support is no longer available through this platform.

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Public Tickets

marcobravissimo Pagnozzi Riprogrammare appuntamentoClosed   Amelia   Updated October 30, 2020 at 8:44pm   2 Most recent comment from [deleted]:Hola, Lo siento, no hablo español pero traduciré mi mensaje a través de una herramienta automática. La reprogramación de citas de grupo sólo se puede lograr si se cancela la primera cita, y lueg ... Michael Google Calendar integrationClosed   Amelia   Updated October 30, 2020 at 6:54pm   2 Most recent comment from [deleted]:Hi Michael,Thank you for contacting us.In our documentation here we have very detailed explanation how to setup Google calendar Settings and then how to connect each employee with its own calendar, so ... Junya How to change the Last Name and First Name in the events.Closed   Amelia   Updated October 30, 2020 at 6:36pm   2 Most recent comment from [deleted]:Hi Junya,Thank you for your inquiry.Unfortunately at the moment places of first and last name cannot be changed, but you can change names of those labels so instead First name Last name can be in the ... Lauren BackEnd Time AdjustmentClosed   Amelia   Updated October 30, 2020 at 4:18pm   4 Most recent comment from [deleted]:Hi Lauren,The Default time slot step option affects all the time slots in the plugin, so you would need to set it to 15 min or something like that to have 11:15 as a time slot. But if you choose to en ... Dave Egginton Booking payment and appointment creationClosed   Amelia   Updated October 30, 2020 at 4:01pm   32 Most recent comment from [deleted]:Hi Dave,  When you have questions or issues which are not related to the title of the active ticket can you please open a new one, and we will gladly help you there. This way, issues and questions ... Libby email notification line spacingClosed   Amelia   Updated October 30, 2020 at 11:55am   30 Most recent comment from [deleted]:Hello Dave, This wasn't the case in this ticket, the ticket was regarding the view of the actual email received, not the back-end notifications view. I can't reproduce this on our testin ... Bram Vanthournout Change Dashboard number itemsClosed   Amelia   Updated October 30, 2020 at 10:15am   13 Most recent comment from [deleted]:No worries, it happensYou are welcome.If you have any other questions or concerns feel free to open a new ticket and we will gladly help out. Mark Trimble Service CapcityClosed   Amelia   Updated October 30, 2020 at 9:48am   10 Most recent comment from [deleted]:Hi Alberto, The option would apply to all employees and services, so if one is booked all the other employees/services would be blocked for booking too at that time. So, as I can see, this wouldn ... Shane Overbaugh SMS NotificationsClosed   Amelia   Updated October 29, 2020 at 8:52pm   2 Most recent comment from [deleted]:Hello Shane,Thanks for your message.I am afraid there is no such option. You can mention in your message to the client that this is a no-reply number and they should reach you out via email. That' ... rachel hampson Next day Appointment reminder,Closed   Amelia   Updated October 29, 2020 at 6:12pm   2 Most recent comment from [deleted]:Hi Rachel,Thank you for your message.Can you please confirm are those appointments approved? Jack Employee calendar syncClosed   Amelia   Updated October 29, 2020 at 6:01pm   4 Most recent comment from [deleted]:Hi Jack,You need to create a WordPress user with "Amelia Employee" user role, and assign that WordPress user to each corresponding employee in employee's profile. After that, the employees will r ... s27giu Service without employeesClosed   Amelia   Updated October 29, 2020 at 5:13pm   8 Most recent comment from [deleted]:Great , glad to see you managed to find the right CSS selector, thank you for letting me know. You are welcome!Sorry, I overlooked that one, there isn't a possibility to hide the employees for s ... Richard Time in ical-enryClosed   Amelia   Updated October 29, 2020 at 4:37pm   9 Most recent comment from [deleted]:Hi Richard,Please, ignore my previous response.Can you please revert working hours in WordPress general settings back to Berlin. Also, please take a look at your calendar settings, because having C ... Betrand Comte BOOKING WORDINGClosed   Amelia   Updated October 29, 2020 at 4:24pm   4 Most recent comment from [deleted]:Hi Betrand,I have confirmed, you can translate this using Loco Translate easily, you can simply edit the English-US file. Hope this helps. Matt Turn off Outlook invitesClosed   Amelia   Updated October 29, 2020 at 4:19pm   4 Most recent comment from Aleksandar Vuković:You're welcome MattSorry I couldn't be of any further assistance.