We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Steven Martinez plugin not workingClosed   Amelia   Updated October 22, 2020 at 7:43am   4 Most recent comment from Aleksandar Vuković:Hello StevenI can't replicate the issue you're experiencing. Here's the front-end booking form, loaded in Firefox:Also, on Samsung S10's mobile browser:Please try clearing cache f ... Marcel Janssen LocationClosed   Amelia   Updated October 22, 2020 at 8:58am   3 Most recent comment from [deleted]:Hi Michael,Thanks for your patience.Unfortunately, Amelia doesn't have such feature at the moment. It is planned to be added in the future. If you need both employees to be blocked once one emp ... Gerlinde Events filter by locationClosed   Amelia   Updated October 21, 2020 at 8:05pm   4 Most recent comment from [deleted]:Thanks Gerlinde Gerlinde make it more obvious that user needs to click on event to get details + book?Closed   Amelia   Updated October 21, 2020 at 6:58pm   2 Most recent comment from [deleted]:Hello Gerlinde,Thank you for your message.Could you please try adding this custom HTML to the page where you have events Amelia shortcode:  .am-event div:nth-child(2):not(.am-event-book-cta):not(.e ... Valentin Translate Panel CustomerClosed   Amelia   Updated October 21, 2020 at 6:07pm   2 Most recent comment from [deleted]:Hi Valentin, Thank you for getting in touch. The translations to other languages are done by our users, so sometimes there are some missing strings and some strings can be translated to more than on ... Deborah Vassar Cron in Managed Wordpress from GoDaddyClosed   Amelia   Updated October 21, 2020 at 1:37pm   2 Most recent comment from Aleksandar Vuković:Hello DeborahThank you for your purchase.Unfortunately, the only way to make the scheduled notifications work is through cron jobs. There is no other workaround. Daniel Trainer information in Customer PanelClosed   Amelia   Updated October 21, 2020 at 10:05am   2 Most recent comment from [deleted]:Hello Daniel Błach,Thank you for your purchase. There isn't an option to have the Staff names information in the Customer panel for Events in Amelia, with its current built-in features, unfo ... Clément Employee work hours, custom search view, last-minute offerClosed   Amelia   Updated October 21, 2020 at 9:01am   2 Most recent comment from [deleted]:Hello Clément,Thank you for your message.Please see my answers below:1. I am afraid you can only set up working hours within 1 day (24 hours) there is no option to carry over your working hours.2. ... Marc Hammoud Services not available on some daysClosed   Amelia   Updated October 21, 2020 at 8:23am   6 Most recent comment from [deleted]:You are welcome, Marc. Glad to see that! If you have any other questions or concerns feel free to open a new ticket and we will gladly help out. Du Pasquier Problem making an appointmentClosed   Amelia   Updated October 21, 2020 at 8:21am   8 Most recent comment from [deleted]:Thank you, I was able to login now. The reason why you don't have available time slots, is because of the Buffer times you set for your services. Like I mentioned before, service duration+its ... Daniel Herrera IcloudClosed   Amelia   Updated October 20, 2020 at 4:07pm   4 Most recent comment from [deleted]:Hi Daniel,I will be glad to inform you once we implement this.Have a nice day. vincenzo piacente Amelia conditional booking servicesClosed   Amelia   Updated October 20, 2020 at 3:06pm   2 Most recent comment from [deleted]:Hi vincenzo,Unfortunately something like this is not possible with plugins built in features. Gemma Wilks Booking form not loadingClosed   Amelia   Updated October 20, 2020 at 2:50pm   13 Most recent comment from [deleted]:Great, glad to see that, thank you for letting us know!If you have any other questions or concerns feel free to open a new ticket and we will gladly help out. Cynthia Appointments booked on Safari don't sync with employees Google CalendarClosed   Amelia   Updated October 20, 2020 at 1:04pm   12 Most recent comment from [deleted]:Hi Cynthia, We implemented the fix on the website you sent credentials for. So, please check it out and let us know if it works properly.If you want us to fix this on the other website as well you ne ... Gary Brett Referral CodeClosed   Amelia   Updated October 20, 2020 at 11:40am   8 Most recent comment from [deleted]:Hello Gary, Unfortunately, we can't help out with that. You can check out the JS hooks Aleksandar sent earlier, to see if you can use one of those for you use case. If you have any other questi ...