We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Stacy Zemon Plugin UpdateClosed   Amelia   Updated November 5, 2020 at 11:42am   2 Most recent comment from Aleksandar Vuković:Hello StacyIf you've entered your purchase code in Amelia Settings/Activation settings, there will be updates offered in your Plugins section, or in Dashboard/Updates section.You can manually dow ... Melanie Adcock Concerning ZoomClosed   Amelia   Updated November 5, 2020 at 10:39am   2 Most recent comment from [deleted]:Hello Melanie, 1. Zoom is enabled or disabled per Service in Amelia, so this is what would separate online from offline bookings for an employee in Amelia, they should have one service with Zoom enab ... Adam Mosselson FunctionalityClosed   Amelia   Updated November 5, 2020 at 9:59am   2 Most recent comment from [deleted]:Hello Adam Mosselson, Thank you for your purchase. Could you please explain in more details what exactly is not working so we can help out? Have you installed Amelia per our instructions and set it ... DREAMCRAFT Whatsapp IntegrationClosed   Amelia   Updated November 5, 2020 at 9:53am   2 Most recent comment from [deleted]:Hello DREAMCRAFT, There isn't a WhatsApp integration for Amelia with its current built-in features, unfortunately. I will add it as a feature request to our list and you can check if there is ... Theodore Henry Changing label and placeholder textClosed   Amelia   Updated November 5, 2020 at 9:36am   4 Most recent comment from [deleted]:You are welcome, Theodore. Sorry, it seems like I didn't add the link , you can suggest feature requests here https://wpamelia.cnflx.io/boards/feature-requestsIf you have any other questions or ... Maxime Lambert customizationClosed   Amelia   Updated November 5, 2020 at 3:32pm   2 Most recent comment from Maxime Lambert:Sorry... i found the answer in settings > labels Sorry Maxime David Laguna PaymentsClosed   Amelia   Updated November 4, 2020 at 10:46pm   2 Most recent comment from [deleted]:Hi David,Thank you for your message.Just wanted to check that you've seen the following article:https://wpamelia.com/admin-finances/ DREAMCRAFT Multiple Peoples Can book for the same timeClosed   Amelia   Updated November 4, 2020 at 10:01pm   2 Most recent comment from [deleted]:Hello,Thank you for your message.At the moment, we only have recurring appointments. To book multiple events at the same time, you can create recurring events, or create one event with multiple dates ... Debbie van Cleef Improvement: Added option in WooCommerce payment Settings to skip checkout process if appointment is freeClosed   Amelia   Updated November 6, 2020 at 8:08pm   7 Most recent comment from [deleted]:Hi Debbie,Sorry for the inconvenience, but the plugin cannot do both at the moment. We will forward the request to our development team, and hopefully they'll be able to include it in one of our ... Marc Hammoud Roles other than Employee and adminClosed   Amelia   Updated November 4, 2020 at 3:00pm   2 Most recent comment from Aleksandar Vuković:Hello MarcAs you know, something like this is not possible with built-in features of the plugin.I don't know if creating a new role with Memberpress, User Role Editor, or some other plugin will ... Jean Philippe customer blacklistClosed   Amelia   Updated November 4, 2020 at 2:21pm   4 Most recent comment from Aleksandar Vuković:Thanks for your feedback, Jean PhilippeI will forward it to our development team, so they can add it to our ideas list. Dylan Setting up email remindersClosed   Amelia   Updated November 4, 2020 at 1:05pm   2 Most recent comment from [deleted]:Hello Dylan,Zoom url is sent via web hooks from Amelia as well, with the other appointment information, so you can store it in the same way you do with the other Amelia data via Zapier , in the spr ... anthony kariuki multiple hour select optionsClosed   Amelia   Updated November 3, 2020 at 10:51pm   4 Most recent comment from [deleted]:Hi Anthony,I am afraid services in Amelia can only have one set duration, there isn't a possibility for customers to choose several time slots. You can either have more services with different du ... Marine multilingual (French / English)Closed   Amelia   Updated November 3, 2020 at 9:12pm   2 Most recent comment from [deleted]:Hello Marine,Thank you for your message.Amelia cannot be multi-lingual to that point where you choose your language on the fly, like through a select-box or something like that (a feature multi-lingua ... Raghav Goyal My customers are not receiving a mail on booking!Closed   Amelia   Updated November 3, 2020 at 3:53pm   4 Most recent comment from [deleted]:Glad to see that, thank you for letting me know. You are welcome!If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.