We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Mari Pfeiffer Editing hours of EventsClosed   Amelia   Updated October 28, 2020 at 10:20pm   4 Most recent comment from [deleted]:May I ask you for a small favor if you don’t mind?  Can you, please, leave a review on Capterra, and the Lite version of Amelia if you have an account at wordpress.org and have a couple of mi ... Reza Hojati Capacity at eventClosed   Amelia   Updated October 28, 2020 at 8:19pm   2 Most recent comment from [deleted]:Hello Timo,Thank you for your message.This can't be done with any settings from within the plugin, but you can hide the capacity with some custom CSS: div.am-event-data > div.am-event-info > di ... rachel hampson Accessing appointment detailsClosed   Amelia   Updated October 28, 2020 at 5:37pm   18 Most recent comment from [deleted]:Great, glad to see that, Rachel, thank you for letting me know. Thank you for opening a new ticket. You are welcome!If you have any other questions or concerns feel free to open a new ticket and we ... Richard Booking form - automatically scroll up to a required fieldClosed   Amelia   Updated October 28, 2020 at 4:38pm   7 Most recent comment from Richard:Hi Den,Thanks for forwarding my request to the developers. I've just done that too at the link you had provided.Cheers,Richard Sebastian Anand servicesClosed   Amelia   Updated October 28, 2020 at 3:01pm   2 Most recent comment from [deleted]:Hello Seb, You can show one service per shortcode (using the service ID) - so one service in one booking form, but you can't add several service IDs to one shortcode. You can only divide them ... Marie Amadis I'd like my wordpress users to access their Amelia account without having to log in again via the Amelia login boxClosed   Amelia   Updated October 28, 2020 at 11:56am   4 Most recent comment from Aleksandar Vuković:I'm sorry to hear that, MarieI hope it will be integrated soon.I'm not sure if you're going to request a refund (since you're still in the 15-days money-back guarantee period), b ... Reza Hojati Zoom Join URL for an eventClosed   Amelia   Updated October 28, 2020 at 11:47am   2 Most recent comment from [deleted]:Hello Timo,There isn't a possibility to send Zoom links from Amelia differently, unfortunately, they are formatted and  sent as dates/times from Amelia, like you mentioned. If you have any ot ... Matthew Gerrish 500 error when adding a ServiceClosed   Amelia   Updated October 28, 2020 at 11:35am   45 Most recent comment from Aleksandar Vuković:I understand, Matt.Please make sure to enable this slider in Amelia settings/Activation:This will delete all database tables related to Amelia, so you'll have a fresh start with the plugin.Pleas ... EZlocal Slow short code loading timesClosed   Amelia   Updated October 28, 2020 at 11:14am   2 Most recent comment from [deleted]:Hello EZlocal,Thank you for your purchase. We had some loading issue in one of the previous versions of Amelia, but that was fixed in the update afterwards. This was in connection to loading times in ... Plamen Customer LoginClosed   Amelia   Updated October 28, 2020 at 8:56am   6 Most recent comment from Aleksandar Vuković:Sure, Plamen, I just did that.Please test and let me know. Paul Frontend-Design BrokenClosed   Amelia   Updated October 28, 2020 at 12:16am   6 Most recent comment from [deleted]:Hi Paul,I was trying to reproduce your issue, however, everything works fine on my end. I was using Safari on macOS. Didn't have a chance to test it on iPadOS but can do early next week. Not sur ... Djordje NotificationsClosed   Amelia   Updated October 27, 2020 at 3:31pm   2 Most recent comment from [deleted]:Hello Djordje,Thank you for getting in touch.Yes, you should be able to set this up via Amelia Notification feature using CRONjob:https://wpamelia.com/notifications/ gestio It is a problem to edit past reservationsClosed   Amelia   Updated October 27, 2020 at 1:01pm   2 Most recent comment from [deleted]:Hello,Thank you for your message.Unfortunately, there isn't a possibility to remove the Edit button with Amelia's current built-in features.  You can try maybe hiding it with adding custom ... Marie Amadis How to have different 2 different calendars showing different servicesClosed   Amelia   Updated October 27, 2020 at 12:23pm   4 Most recent comment from [deleted]:You are welcome, Marie!If you have any other questions or concerns feel free to open a new ticket and we will gladly help out. Marcel Janssen VATClosed   Amelia   Updated October 27, 2020 at 11:39am   2 Most recent comment from Aleksandar Vuković:Hello MarcelAmelia doesn't yet have any tax options. The only way to include tax is through WooCommerce integration.We will be adding this in the future, but at the moment, there's no buil ...