We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

omer Setting employee "weekly capacity"Closed   Amelia   Updated November 12, 2020 at 11:56am   5 Most recent comment from [deleted]:Hello Mike B, For now it isn't planned, and for the future versions of Amelia, we can't say for sure if and when it could be implemented . You can check out if there is such request here  ... Jan bookingClosed   Amelia   Updated November 12, 2020 at 11:11am   2 Most recent comment from Aleksandar Vuković:Hello Jan PetracThank you for your purchase.Each employee can have regular work hours configured (so they work from 09:00 - 17:00 on Monday, from 10:00 - 13:00 on Tuesday, from 12:00 - 15:00 on Wednes ... Justin N ScheduleClosed   Amelia   Updated November 12, 2020 at 10:11am   2 Most recent comment from Aleksandar Vuković:Hello JustinThank you for your purchase.Buffer times are included in the service's duration, so if you have 30 minutes buffer before, 30 minutes the duration of the service, and 30 minutes buffer ... andrewanthony Plugin not rendering properlyClosed   Amelia   Updated November 12, 2020 at 9:54am   4 Most recent comment from [deleted]:That error doesn't affect any functionality of the plugin nor of your website, it can show up on activation of some plugin in WordPress, because of WP nature, but it doesn't cause any issues ... Martijn Customer login panelClosed   Amelia   Updated November 12, 2020 at 9:41am   2 Most recent comment from [deleted]:Hello Martijn, Thank you for your purchase.When you setup the Customer panel per our instructions on your website, you need to add the customer panel link placeholder to the email notifications cust ... Chago Davis PaymentClosed   Amelia   Updated November 12, 2020 at 9:04am   4 Most recent comment from [deleted]:Hello Chago, Could you please tell me what payment method have you enabled in Amelia? Have you configured everything per our instructions? If you enabled WooCommerce, this is where you can check o ... Unions NSW I want the custom fields section to display all elements as full width blocksClosed   Amelia   Updated November 12, 2020 at 8:29am   6 Most recent comment from Aleksandar Vuković:Hi again MichelleIt seems something is messing with the media query (CSS for mobiles).Try adding this: @media only screen and (max-width: 991px) { br { display: inline !important; } }If that doesn� ... Kevin Webb Shortcode renderingClosed   Amelia   Updated November 12, 2020 at 8:18am   2 Most recent comment from Aleksandar Vuković:Hello KevinI'm not sure I completely understand what the issue is.Can you please point me to the page where this is happening, and provide some instructions in screenshots, showing me how it need ... Alan Exporting appointmentsClosed   Amelia   Updated November 11, 2020 at 9:54pm   2 Most recent comment from [deleted]:Hello Alan,Thank you for your message.I am afraid this is the current export functionality of Amelia, you can suggest this as a feature request here:https://wpamelia.cnflx.io/boards/feature-requests Richard Change "Capacity" word in the booking calendarClosed   Amelia   Updated November 11, 2020 at 5:20pm   6 Most recent comment from Aleksandar Vuković:You're welcome RichardIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Argos Scentwork Academy SpamClosed   Amelia   Updated November 11, 2020 at 4:58pm   2 Most recent comment from [deleted]:Hello Argos,Thank you for your message.Unfortunately, there isn't a possibility for adding reCaptcha in the booking form in Amelia with its current built-in features. Maybe you can try using on ... Bob Jones Moving domainClosed   Amelia   Updated November 10, 2020 at 8:46pm   11 Most recent comment from [deleted]:Hi Bob,You can use this integration with our web hooks. They are primarily designed to be used with Zapier. Josh Plaut customixe booking formClosed   Amelia   Updated November 12, 2020 at 5:04pm   5 Most recent comment from [deleted]:Hello Josh,Thanks for your patience.I am afraid we do not store this information in the database, sorry. Marek Kiczkowiak email reminders before an appointmentClosed   Amelia   Updated November 10, 2020 at 3:06pm   4 Most recent comment from [deleted]:Sorry to see that , Marek. At the moment, with Amelia's current features, only one reminder notification can be sent from Amelia, and that is the 'Appointment next day reminder' that ... Steve Gauche Electronic Job Cards that customers can signClosed   Amelia   Updated November 10, 2020 at 1:12pm   2 Most recent comment from [deleted]:Hello Steve Gauche, Thank you for your purchase. There isn't such possibility in Amelia, as there isn't such relation for employees/admin, there isn't a way of paying employees and m ...