As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

JUN attendees custom fields LOSTClosed   Amelia   Updated November 24, 2020 at 4:59pm   13 Most recent comment from [deleted]:Thank you, JUN. The custom fields answers are saved in the database, they are just not showing up in the back-end, unfortunately. And this happens when all of the events are over so the custom fields ... Mohamed Amelia payment configuration ( for akomdelivery.com)Closed   Amelia   Updated November 24, 2020 at 2:17pm   4 Most recent comment from [deleted]:Hi Mohamed, The PayPal error messages is this one :  {"name":"AUTHENTICATION_FAILURE","message":"Authentication failed due to invalid authentication credentials or a missing Authorization header."," ... Wild Olive Company eventsClosed   Amelia   Updated November 24, 2020 at 1:37pm   2 Most recent comment from [deleted]:Hello Wild Olive Company, Thank you for your purchase. Could you please tell me have you configured the events per our instructions and added the [ameliaevents] shortcode to one of the pages on yo ... Gillian Brennan Amelia - customer appointmentsClosed   Amelia   Updated November 24, 2020 at 12:57pm   4 Most recent comment from [deleted]:You are welcome, Gillian.If you have any other questions or concerns feel free to open a new ticket and we will gladly help out. Dylan Fleming Remove Employees sectionClosed   Amelia   Updated November 24, 2020 at 12:27pm   2 Most recent comment from Aleksandar Vuković:Hello DylanIf you have multiple employees assigned to your services, the employee drop-down will be present.You can hide it with some custom CSS, though: div.am-select-service > form > div.el-form-ite ... theappointmentroom Amelia/ woo commerceClosed   Amelia   Updated November 24, 2020 at 12:00pm   2 Most recent comment from [deleted]:Hello there, Thank you for your purchase. Probably the change you made for this to happen but I wanted to disable the shop page as the products are appointments and not actual productscaused the is ... Jennifer Holm Payments will not go throughClosed   Amelia   Updated November 24, 2020 at 11:31am   2 Most recent comment from [deleted]:Hello Jennifer,  Please check the Client ID and Secret you provided for PayPal and the keys added for Stripe, if they are correct, and check if you provided the correct credentials for the enabl ... Giovanni Modifica CSSClosed   Amelia   Updated November 24, 2020 at 11:19am   2 Most recent comment from Aleksandar Vuković:Hello GiovanniCan you please provide me a link to the page, so I can inspect this, and see what custom CSS you can use to increase the font? Jonathan Waters ModificationsClosed   Amelia   Updated November 24, 2020 at 10:07am   4 Most recent comment from [deleted]:Hi Jonathan,  You mentioned using the Catalog view, so this was CSS for that view, for the Extra information part.  If you use the step by step booking view, or you want to hide the Duration info  ... Mari Pfeiffer Employees can't always see their Events in AmeliaClosed   Amelia   Updated November 23, 2020 at 11:03pm   5 Most recent comment from [deleted]:Hi Mari,No worries at all, my tech team is helping me with such a detailed replies. I wanted to confirm whether you still have any issues? Sunna Einarsdóttir TranslationClosed   Amelia   Updated November 23, 2020 at 10:57pm   4 Most recent comment from Aleksandar Vuković:Awesome SunnaThanks in advance!  Jessy Google calendar issueClosed   Amelia   Updated November 23, 2020 at 7:56pm   2 Most recent comment from [deleted]:Hello,Thank you for getting in touch.Issues like this can occur if your WordPress site is set to be in a different time zone. Since Amelia doesn't have any time zone settings, it inherits the tim ... Mike Recurring custom fieldsClosed   Amelia   Updated November 23, 2020 at 5:40pm   6 Most recent comment from [deleted]:We haven't had planned to change this for now, as this wasn't requested by our users so far, but I will add it to our feature requests list, so it can be considered for implementation in t ... Sebastian time slotsClosed   Amelia   Updated November 23, 2020 at 5:36pm   4 Most recent comment from [deleted]:You are welcome, Sebastian. Glad to see that.There isn't a possibility of booking two different services with the same employee at the same time in Amelia with its current features. Only one serv ... Muqtasid Javaid Khokhar Plugin Loading problem.Closed   Amelia   Updated November 23, 2020 at 5:08pm   2 Most recent comment from [deleted]:Hello Muqtasid Javaid Khokhar,Thank you for your purchase.  When you just get the spinning wheel, without it ever loading, it usually indicates that you're missing one of the following: Category ...