As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

Peter Hibberd Removing 'capacity' elementClosed   Amelia   Updated November 13, 2020 at 11:21am   2 Most recent comment from [deleted]:Hello Peter Hibberd, Thank you for your purchase. That can't be removed, but it can be hidden on the front-end with adding custom CSS. I visited the URL you added here, and I can't see an ... Mr Peter Gosling Appointment status dependant on payment statusClosed   Amelia   Updated November 13, 2020 at 11:12am   2 Most recent comment from Aleksandar Vuković:Hello mr. PeterI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.PayPal bookings are always paid for. If a user doesn't ... Mr Peter Gosling Different notification emails based on Payment typeClosed   Amelia   Updated November 13, 2020 at 10:11am   2 Most recent comment from [deleted]:Hello Mr Peter Gosling,There isn't a possibility of sending different email notifications based on the payment method, or another thing for that matter, in Amelia with its current features. Emai ... Viktor Paypal PaymentClosed   Amelia   Updated November 12, 2020 at 7:52pm   2 Most recent comment from [deleted]:Hello Viktor,Thanks for your question.I am afraid I can't get what you mean by "every other payment is disabled"? Can you please provide more details, e.g. screenshots of your current services co ... Charles Blevins paypalClosed   Amelia   Updated November 12, 2020 at 4:38pm   2 Most recent comment from [deleted]:Hello Charles, There isn't a way to hide PayPal credentials, unfortunately. Only if you achieve that with adding custom CSS, but those fields don't have separate CSS classes so you can hi ... gordon matz how to configure productClosed   Amelia   Updated November 12, 2020 at 3:06pm   4 Most recent comment from [deleted]:You are welcome, Gordon. That can be achieved only with creating more Services with different duration, or with the Extras option for services. So you can check them out. If this suitable for your b ... Anna manual appointmentsClosed   Amelia   Updated November 12, 2020 at 2:17pm   2 Most recent comment from Aleksandar Vuković:Hello AnnaI'm not sure I understand what the issue is. You can't access the Appointments page, or you cannot create new appointments, or when you create new appointments, you can't sele ... Mary Hennessy wordpress.comClosed   Amelia   Updated November 12, 2020 at 2:05pm   2 Most recent comment from Aleksandar Vuković:Hello MaryPlease go to Amelia's General settings, and change the default time slot step to be either 30 minutes or 10 minutes. After that you will be able to add events on every 10 minutes of eve ... Mary Hennessy wordpress.comClosed   Amelia   Updated November 12, 2020 at 1:21pm   4 Most recent comment from [deleted]:Thank you, Mary. I tried changing the colors and the font on the Customize page and saved them and they were saved successfully, please look at the attachments. I reset the changes afterwards . So, ... Eric Brulmans Event descriptionClosed   Amelia   Updated November 12, 2020 at 1:03pm   2 Most recent comment from Aleksandar Vuković:Hello EricThank you for your purchase.Unfortunately, at the moment that is the only way to style the description. Our developers will be working on this in the future, and we will include something li ... Michael Starck Easy approval of appointmentsClosed   Amelia   Updated November 12, 2020 at 1:02pm   4 Most recent comment from [deleted]:Hello Michael, Thank you for clarification, but, unfortunately, that is not possible either with the Amelia's current features.  Mike B Employee Time ZonesClosed   Amelia   Updated November 12, 2020 at 11:58am   2 Most recent comment from [deleted]:Hello Mike B,Thank you for your purchase. There isn't such possibility in Amelia with its current built-in features, unfortunately. The timezone of all employees is the timezone set in your WP ... omer Setting employee "weekly capacity"Closed   Amelia   Updated November 12, 2020 at 11:56am   5 Most recent comment from [deleted]:Hello Mike B, For now it isn't planned, and for the future versions of Amelia, we can't say for sure if and when it could be implemented . You can check out if there is such request here  ... Jan bookingClosed   Amelia   Updated November 12, 2020 at 11:11am   2 Most recent comment from Aleksandar Vuković:Hello Jan PetracThank you for your purchase.Each employee can have regular work hours configured (so they work from 09:00 - 17:00 on Monday, from 10:00 - 13:00 on Tuesday, from 12:00 - 15:00 on Wednes ... Justin N ScheduleClosed   Amelia   Updated November 12, 2020 at 10:11am   2 Most recent comment from Aleksandar Vuković:Hello JustinThank you for your purchase.Buffer times are included in the service's duration, so if you have 30 minutes buffer before, 30 minutes the duration of the service, and 30 minutes buffer ...