We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

PiiggyBank Set "before appt" time to 1 hour before but isnt working..?Closed   Amelia   Updated November 3, 2020 at 2:25pm   4 Most recent comment from Aleksandar Vuković:I'm sorry to hear you won't be using Amelia anymore, but I can understand.Stay safe David How to choose the date of an event which has several dates?Closed   Amelia   Updated November 3, 2020 at 1:11pm   4 Most recent comment from [deleted]:Hi Raul,Unfortunately, there isn't a possibility for events to repeat Daily in Amelia with its current built-in features, only the options you mentioned can be chosen for the recurrence - weekly ... Mariano Amelia Event refund with stripeClosed   Amelia   Updated November 3, 2020 at 10:41am   4 Most recent comment from [deleted]:Hello Amir,I've just replied to the ticket you opened regarding this matter, so please check it out. If you have any other questions or concerns feel free to open a new ticket and we will gladl ... Roshan Sujeebun unable to proceed for payment - Your cart is currently empty.Closed   Amelia   Updated November 3, 2020 at 10:20am   4 Most recent comment from [deleted]:You are welcome, Roshan. Glad to see that the issue is gone, thank you for letting me know. If you have any other questions or concerns feel free to open a new ticket and we will gladly help out. ISKANDAR ZULKARNAIN SHAMSUDIN Customer & Employee PanelClosed   Amelia   Updated November 3, 2020 at 9:56am   4 Most recent comment from [deleted]:You are welcome. Glad to see that, thank you for letting me know.If you have any other questions or concerns feel free to open a new ticket and we will gladly help out. menna el-beramy redirectClosed   Amelia   Updated November 3, 2020 at 8:56am   2 Most recent comment from Aleksandar Vuković:Hello MennaYou're correct, this doesn't work with WooCommerce, since our "Congratulations" page is not shown after an appointment is paid for with WooCoomerce.Our developers will be working ... Marine Front end view for the eventClosed   Amelia   Updated November 2, 2020 at 11:23pm   2 Most recent comment from [deleted]:Hello Marine,Thank you for your message.You can use CSS to hide that option from the customer, and they will not be able to choose more than 1 customer per booking. Szabolcs Fekete I would like to translate the month names to hungarianClosed   Amelia   Updated November 2, 2020 at 9:48pm   6 Most recent comment from [deleted]:Hi Szabolcs,I will pass it to our dev team and see what they can do. Marcel Janssen Field telephone number not displaying correctClosed   Amelia   Updated November 2, 2020 at 5:06pm   4 Most recent comment from [deleted]:Glad to see that it helped, thank you for letting me know. You are welcome, Marcel.That's OK, no worries.If you have any other questions or concerns feel free to open a new ticket and we will gl ... André Hauge rmove attendees from emplyeepanelClosed   Amelia   Updated November 2, 2020 at 3:59pm   4 Most recent comment from Aleksandar Vuković:Of course, AndréJust, please open a new ticket for every issue you have. It's much easier to keep track of issues if we have one ticket per issue. Kevin Webb Auto Add CustomerClosed   Amelia   Updated November 2, 2020 at 3:09pm   2 Most recent comment from [deleted]:Hello Kevin, There isn't a way to do this from Amelia's side, unfortunately. There isn't a way from Amelia's side to create the user automatically from a WP user created. If it c ... Gültekin e-mail problemClosed   Amelia   Updated November 2, 2020 at 2:27pm   4 Most recent comment from Aleksandar Vuković:Sure GültekinHere's the screenshot:Please check if all "Employee" notifications are enabled also, and check your SPAM folder. Filgood ​ Private eventClosed   Amelia   Updated November 2, 2020 at 1:05pm   2 Most recent comment from [deleted]:Hello Filgood,Thank you for your purchase. There isn't such possibility in Amelia, unfortunately. You can only show some events on one booking form using different shortcodes (with tags). Som ... Daniel Dynamically loading shortcodeClosed   Amelia   Updated November 2, 2020 at 12:39pm   2 Most recent comment from [deleted]:Hello Daniel, Apologies for replying a bit later, we don't work on weekends. It probably can't be done that way, unfortunately, in Amelia Vue framework is used , so the HTML that would be ... Greg Custom fieldsClosed   Amelia   Updated November 2, 2020 at 12:22pm   2 Most recent comment from Aleksandar Vuković:Hello GregThank you for your purchase.Which mailing service are you using? If you're using PHP mail, this is expected behavior.We strongly recommend changing mail service setting to SMTP or Mail ...