As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

Jason Egan Setting time displayClosed   Amelia   Updated November 20, 2020 at 3:53pm   4 Most recent comment from [deleted]:Hello Jason, Like a fellow user, Aqiyl, suggested, this is applied to Amelia from your WordPress settings, so the time format that you choose there will apply to Amelia, but the employees work hours ... Mike Shaw SMS QueuedClosed   Amelia   Updated November 20, 2020 at 12:47pm   4 Most recent comment from [deleted]:You are welcome, Mike. You need to access to your database (via cPanel or PhpMyAdmin or whatever tool you use for that) and you will find there the wp_amelia_notifications_sms_historytable. It can ... syahidah yunos received txt file instead of zip fileClosed   Amelia   Updated November 20, 2020 at 11:06am   4 Most recent comment from Aleksandar Vuković:I'm glad to hear that, SyahidahIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Roshan Sujeebun cannot Configure Google Calendar 2-way sync in AmeliaClosed   Amelia   Updated November 20, 2020 at 10:21am   9 Most recent comment from Roshan Sujeebun:Hi AlexandarWe finally managed to fix the issue with our hosting provider. Thank you.Roshan  Bob Jones WP Data Tables ErrorClosed   Amelia   Updated November 20, 2020 at 9:26am   2 Most recent comment from Aleksandar Vuković:Hello again Bob As explained in the other ticket: The message is displayed on the home page, and once you log in and navigate to your ticket, it's not shown anymore. Since it's an important ... Bob Jones Receiving notificationsClosed   Amelia   Updated November 20, 2020 at 9:21am   9 Most recent comment from Aleksandar Vuković:Hello BobI can't say what the issue is until I inspect the page and see the network response.You can do this yourself, I'll explain how:Go to "Notifications" section and inspect the page  ... Kevin Webb Customer PanelClosed   Amelia   Updated November 19, 2020 at 9:25pm   2 Most recent comment from [deleted]:Hello Kevin,Thanks for getting in touch.I am afraid both options are currently not available in Amelia.You can submit this as a feature request here:https://wpamelia.cnflx.io/boards/feature-requests Yasir Kamal uiClosed   Amelia   Updated November 19, 2020 at 12:52pm   2 Most recent comment from [deleted]:Hello Yasir, Thank you for your purchase. Unfortunately, no, that isn't possible. If you have any other questions or concerns feel free to open a new ticket and we will gladly help out. Marcos G Activecampaign IntegrationClosed   Amelia   Updated November 19, 2020 at 12:18pm   4 Most recent comment from [deleted]:Glad to see that, thank you for letting me know. You are welcome.If you have any other questions or concerns feel free to open a new ticket and we will gladly help out. Jo McKenzie Data Not Going into Stripe from Booking FormClosed   Amelia   Updated November 19, 2020 at 12:09pm   5 Most recent comment from [deleted]:You are welcome, Jo.The placeholders available in Amelia for the customers' names are%customer_first_name%%customer_last_name%%customer_full_name%But could you please tell me - only this placehol ... Jessy Google calendar for non-employeesClosed   Amelia   Updated November 19, 2020 at 10:54am   2 Most recent comment from [deleted]:Hello Jessy, Only employees in Amelia can connect to their Google calendars, and they can all connect to only one calendar. Unfortunately, there isn't a possibility for you (as an admin) to con ... JULIEN BROUSSE Hide Succes graphicClosed   Amelia   Updated November 19, 2020 at 10:20am   3 Most recent comment from JULIEN BROUSSE:PERFECT! web&design Stripe paiement send billing detailsClosed   Amelia   Updated November 19, 2020 at 9:36am   4 Most recent comment from [deleted]:Hello Kevin, You should have access to your database provided to you by your hosting provider - usually you can access your database in your cPanel, or you can have PhpMyAdmin access for it. Like I ... Barry Greenberg redirecting after bookingClosed   Amelia   Updated November 19, 2020 at 9:28am   10 Most recent comment from [deleted]:You are welcome, Gary. If you have any other questions or concerns feel free to open a new ticket and we will gladly help out. Marco Place Holders Not Populating/ WorkingClosed   Amelia   Updated November 19, 2020 at 9:17am   12 Most recent comment from [deleted]:You are welcome, Marco. Glad to see that, thank you for letting me know. Thank you, have a great one as well!If you have any other questions or concerns feel free to open a new ticket and we will gla ...