As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

Sara Beltran Beltran Sancho multiple purchaseClosed   Amelia   Updated November 17, 2020 at 1:00am   6 Most recent comment from [deleted]:Hi Neus,I am afraid it's not available in Amelia at the moment, sorry.You can suggest it as a feature here:https://wpamelia.cnflx.io/boards/feature-requests Artur Change domain and upgrade licenseClosed   Amelia   Updated November 17, 2020 at 12:29am   7 Most recent comment from [deleted]:Hello Atur,Please access Amelia settings/Activation and enter the purchase code on the new domain. Angela Kavadas Error 500 messageClosed   Amelia   Updated November 16, 2020 at 11:29pm   2 Most recent comment from [deleted]:Hello Angela,Thanks for your message.Could you please tell me have you setup your Employees' work hours like you want them to be their availability? Also, please check if you have chosen your Cit ... Martijn woocommerce emailsClosed   Amelia   Updated November 16, 2020 at 11:10pm   2 Most recent comment from [deleted]:Hello Martijn,Thanks for your message.Integration for WooCommerce in Amelia is made for the WooCommerce plugin only, so in general these information is not included in the WooCommerce invoices/emails ... Unions NSW I want to make the employee email field the same for each employeeClosed   Amelia   Updated November 16, 2020 at 8:46pm   5 Most recent comment from Aleksandar Vuković:That's good, MichelleThe index is right below that.Please check out my last response and you'll see it below that table. valerie hardy Credit SMSClosed   Amelia   Updated November 16, 2020 at 1:58pm   2 Most recent comment from [deleted]:Hi valerie hardy, Thank you for your purchase. Could you please check if you have the latest version of Amelia, version 2.9.2? If not, please update the plugin and let me know if the issue is resol ... Andrea Puzo Problem On my wordpress admin panelClosed   Amelia   Updated November 16, 2020 at 12:04pm   6 Most recent comment from Aleksandar Vuković:You're welcome, AndreaGlad I could be of service.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Madjid RefundClosed   Amelia   Updated November 16, 2020 at 11:52am   2 Most recent comment from Aleksandar Vuković:Hello MadjidSorry to hear you won't be using the plugin after purchase.Please log into http://store.tms-plugins.com/ with the credentials you received in your e-mail when you purchased the plug ... Denis R Gauthier technicalClosed   Amelia   Updated November 16, 2020 at 11:18am   2 Most recent comment from [deleted]:Hi Denis R Gauthier , Thank you for your purchase. There isn't an option for those default time slots in Amelia, unfortunately, but you can try changing this to such a slot option directly in ... Michael Scheduling AvailbilityClosed   Amelia   Updated November 16, 2020 at 11:08am   4 Most recent comment from Aleksandar Vuković:Hi again JanetOn which page? For which service, which employee?I can see you have 7 employees and 63 services. I don't know if all should be available on November 27th and 28th, so please provid ... Emilie Creasey Email notifications not workingClosed   Amelia   Updated November 16, 2020 at 10:40am   2 Most recent comment from [deleted]:Hello Emilie Creasey, Thank you for your purchase.  Could you please tell me what Mail service have you chosen in Amelia -> Notification settings? Have you followed our instructions for setting ... Stefan Szo An appointment that has 3 sessionsClosed   Amelia   Updated November 16, 2020 at 10:13am   2 Most recent comment from Aleksandar Vuković:Hello StefanAt the moment, you can only use Recurring Appointments.You would set the price of the service to $320 and configure the service so customers pay only for the first appointment. However, t ... Douglas Fraser Need to auto-trim event namesClosed   Amelia   Updated November 16, 2020 at 8:48am   2 Most recent comment from [deleted]:Hi Douglas, Apologies for replying a bit later, we don't work on weekends. We can't remove space completely from Events names, as events can have names with several words and the look of ... IdeaOwl SuggestionClosed   Amelia   Updated November 16, 2020 at 8:30am   2 Most recent comment from Aleksandar Vuković:Hello IdeaOwlThank you for your suggestion, I will forward it to our developers for review.I'll kindly ask you to add it as a feature suggestion on this page. Features are pushed up on our "to- ... Virginie DUBOSCQ export dataClosed   Amelia   Updated November 16, 2020 at 7:36am   2 Most recent comment from Aleksandar Vuković:Hello VirginieOther than using the Duplicator plugin (used for cloning the entire website), you would be able to do this by copying all Amelia's database tables (41 database tables with wp_amelia ...