We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Betrand Comte BOOKING WORDINGClosed   Amelia   Updated October 29, 2020 at 4:24pm   4 Most recent comment from [deleted]:Hi Betrand,I have confirmed, you can translate this using Loco Translate easily, you can simply edit the English-US file. Hope this helps. Matt Turn off Outlook invitesClosed   Amelia   Updated October 29, 2020 at 4:19pm   4 Most recent comment from Aleksandar Vuković:You're welcome MattSorry I couldn't be of any further assistance. Miriam Michalak Disable Follow up notificationClosed   Amelia   Updated October 29, 2020 at 2:13pm   4 Most recent comment from [deleted]:You are welcome, Miriam. It happensIf you have any other questions or concerns feel free to open a new ticket and we will gladly help out. Moritz von Kapff Problems Configuration after website migrationClosed   Amelia   Updated October 29, 2020 at 1:43pm   2 Most recent comment from Aleksandar Vuković:Hello MoritzI suppose when you migrated the website, the old database prefixes remained saved in Amelia's tables' Foreign Keys.We would need to log into your database and remove all foreign ... Trung Event DescriptionClosed   Amelia   Updated October 29, 2020 at 12:50pm   2 Most recent comment from Aleksandar Vuković:Hello TrungThank you for your purchase.The Description field itself supports HTML tags, so you can add , , ..., etc. I'm not sure if it will allow you to add inline classes through it, but you ca ... Gerald traductionClosed   Amelia   Updated October 29, 2020 at 11:58am   4 Most recent comment from [deleted]:Hello Gerald, Could you please tell me have you disabled Labels in Amelia -> Settings, I mentioned in my previous response?  When labels are disabled, and French is chosen in WP general settings this ... Christoph Bethge Step-by-step booking wizardClosed   Amelia   Updated October 29, 2020 at 10:57am   4 Most recent comment from Aleksandar Vuković:Hello again ChristophThe issue may be this:As you can see, there are two instances of "please select" - one is for "Please select service", and the other one is "please select", so it actually combine ... Simon Hume Payments with Stripe - No Customer DetailsClosed   Amelia   Updated October 29, 2020 at 10:47am   10 Most recent comment from [deleted]:Hello Kevin, We added a possibility of sending data to Stripe from Amelia in one of the latest updates of Amelia, but you need to enable this in your database. The data sent to Stripe is sent as desc ... Paul Variable hour / week scheduleClosed   Amelia   Updated October 29, 2020 at 10:45am   4 Most recent comment from [deleted]:You are welcome, Paul.I hope the special days will help for your use case.If you have any other questions or concerns feel free to open a new ticket and we will gladly help out. Byron Wise When deleting a multisite subsite, site-specific Amelia tables aren't deleted...Closed   Amelia   Updated October 29, 2020 at 10:25am   2 Most recent comment from Aleksandar Vuković:Hello Richard Thank you for your purchase. To remove Amelia's database tables when you delete the plugin, you need to enable this slider in Amelia Settings/Activation: That should work. BlazingDragon Not happy with payment overview / checkout change (update 2.9.2)Closed   Amelia   Updated October 29, 2020 at 10:08am   9 Most recent comment from Miloš Jovanović:HI Patrick,Glad to hear thatAnd thank you for your feedback.Have a great day! Noelle Leahy Different time slots for different services/categoriesClosed   Amelia   Updated October 29, 2020 at 10:07am   2 Most recent comment from [deleted]:Hello Noelle Leahy, The available time slots can't be configured in services directly, but they are configured by setting up the employees' work hours not the global work hours in Amelia - ... BAALI Booking of multiple services at the same timeClosed   Amelia   Updated October 29, 2020 at 9:50am   2 Most recent comment from [deleted]:Hi BAALI,There isn't a possibility for customers to book multiple services at once in Amelia with its current built-in features, unfortunately. Only one service can be booked and paid for at a t ... Michael Starck TimeslotsClosed   Amelia   Updated October 29, 2020 at 8:32am   6 Most recent comment from Michael Starck:Hi Dan,Thanks for your detailed reply. I'll look into it but please note this down as a feature request ;)Thanks for your support, you can mark this as closed.GreetingsMichael Calen Notifications as HTML emailsClosed   Amelia   Updated October 28, 2020 at 10:46pm   3 Most recent comment from [deleted]:You can check out the Web hooks feature, it can be used for sending data to some other automation tool after some actions in Amelia via hooks, so maybe you can use it to achieve what you want, you can ...