We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Marc Hammoud packages of servicesClosed   Amelia   Updated December 16, 2020 at 3:50pm   2 Most recent comment from [deleted]:Hello Marc, There isn't a possibility for Packages of services in Amelia with its current built-in features, unfortunately. But we are now working on this feature, so it will be implemented in� ... Leanne Bird OutlookClosed   Amelia   Updated December 16, 2020 at 2:00pm   4 Most recent comment from Aleksandar Vuković:You're welcome, LeanneIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Adrian Gonzalez Escalante CustomerPanel ERRORSClosed   Amelia   Updated December 16, 2020 at 1:26pm   7 Most recent comment from [deleted]:You are welcome, Adrian. Glad to see that, thank you for letting me know. There isn't a page where we have custom CSS, unfortunately. We can help out with some small changes like this one with ... Camila events list displayClosed   Amelia   Updated December 16, 2020 at 12:42pm   2 Most recent comment from Aleksandar Vuković:Hello CamI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.The plugin should display events starting from TODAY by default. ... David Harrison Timezone changesClosed   Amelia   Updated December 16, 2020 at 12:26pm   2 Most recent comment from Aleksandar Vuković:Hello DavidThank you for your purchase.That is correct, once you change your WordPress time zone, Amelia's times will change to.Also, the default database settings are GMT. That can be changed, b ... Andre Image size selector doesn't show when choosing an imageClosed   Amelia   Updated December 16, 2020 at 11:20am   2 Most recent comment from [deleted]:Hello Andre,Thanks for your message.Sorry, I can't open any of those links you shared. Devin conversion trackingClosed   Amelia   Updated December 15, 2020 at 7:49pm   6 Most recent comment from [deleted]:Hello Devin,I am afraid this is a custom work which is not covered by the support for the plugin. Something like this requires a certain level of coding skills. You can take a look at this ticket:  ... Jeff Event Listing in AdminClosed   Amelia   Updated December 15, 2020 at 4:57pm   4 Most recent comment from [deleted]:You are welcome, Jeff. If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.  Daniel Kagan Bugs and requestsClosed   Amelia   Updated December 15, 2020 at 4:56pm   6 Most recent comment from [deleted]:Thank you. I created a test customer without an email on your website , please look at the attachment. The customer amelia test  It can be that , if you tested booking or accessed the panels while ... Jiaming Liu the front-end designClosed   Amelia   Updated December 15, 2020 at 2:36pm   2 Most recent comment from [deleted]:Hello Jiaming Liu,Thank you for your purchase. There isn't a possibility of customizing the booking form in the way changing booking steps / diving one step into two (pages) Amelia's cur ... Leanne Bird booking viewClosed   Amelia   Updated December 15, 2020 at 1:45pm   2 Most recent comment from Aleksandar Vuković:Hello LeanneUnfortunately, no. The search view cannot be styled any further.You can take a look at this add-on, though: https://downloadfreewpplugins.com/wordpress/amelia-calendar-essential-shortcode ... Carole Soule Can't assign a date to an appointmentClosed   Amelia   Updated December 15, 2020 at 1:15pm   3 Most recent comment from Aleksandar Vuković:Hello CaroleThank you for your purchase, and for letting us know the issue is resolved.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. brunourmalmiranda Events ListingClosed   Amelia   Updated December 15, 2020 at 1:10pm   4 Most recent comment from Aleksandar Vuković:Thanks for the recommendation, Jeff.I'll forward this to our development team again, but I'll kindly ask you to add it as a feature suggestion on this page. Features are pushed up on our "t ... Eric Embacher Can't display plugin on front endClosed   Amelia   Updated December 15, 2020 at 1:08pm   4 Most recent comment from [deleted]:Hello Eric,  When you just get the spinning wheel, without it ever loading, it usually indicates that you're missing one of the following: Category and serviceEmployeeEmployee is not assigned to ... nicholas pascullo initial install backend and frontClosed   Amelia   Updated December 15, 2020 at 12:59pm   2 Most recent comment from [deleted]:Hello Nicholas, Thank you for your purchase. Please follow these instructions to install Amelia on your website. https://wpamelia.com/installing/ and then you can follow up quick start guide t ...