We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Ute roleClosed   Amelia   Updated December 23, 2020 at 2:34pm   2 Most recent comment from Aleksandar Vuković:Hello ThomasThank you for your purchase.If you only have a WordPress user with Amelia Employee user role, you will also need to create an actual Employee in Amelia, and then link that WP user to the ... Christophe event vs appointmentClosed   Amelia   Updated December 23, 2020 at 2:22pm   3 Most recent comment from Aleksandar Vuković:Hello ChristopheThank you for your purchase.Personally, I'd go with Services. There are a lot more options in them, then in Events.With services, though, people will be able to book a time slot i ... Jeff name changeClosed   Amelia   Updated December 23, 2020 at 1:31pm   4 Most recent comment from Aleksandar Vuković:You're welcome, JeffGlad I could be of service.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Mina Youhana Text of appointment description​Closed   Amelia   Updated December 23, 2020 at 12:35pm   4 Most recent comment from Aleksandar Vuković:Thank you Mina!Merry Christmas to you as well! Yves Link to employee schedule and servicesClosed   Amelia   Updated December 23, 2020 at 11:08am   6 Most recent comment from [deleted]:Hi Yves, There isn't a possibility of rearranging the booking form/steps in Amelia with its current built-in features, unfortunately. If you have any other questions or concerns feel free to op ... hui wang Payment ConfigureClosed   Amelia   Updated December 23, 2020 at 10:31am   2 Most recent comment from Aleksandar Vuković:Hello hui wangThank you for your purchase.If you want your customers to pay with cards, you need to configure Stripe integration.Please take a look at our documentation. Florent Perignon TranslationClosed   Amelia   Updated December 23, 2020 at 9:34am   2 Most recent comment from [deleted]:Hello Florent, Only static strings from Amelia can be translated to other languages, the dynamic ones - like services'/categories' names, email templates, custom fields, descriptions, etc. ... Konstantinos Stravogiannis pending - > apprroved?Closed   Amelia   Updated December 23, 2020 at 8:57am   11 Most recent comment from Aleksandar Vuković:Hello again KonstantinosUnfortunately, that's the default behavior of iOS. You can read more about it on this link.When you touch an item on a webpage, it first triggers a hover state and then t ... paula costumer panelClosed   Amelia   Updated December 22, 2020 at 5:26pm   2 Most recent comment from [deleted]:Hello Paula, Customers can access the Customer panel via a link in the notifications, and when they access it the first time they create a password and later on they use that email/password to login ... Wilfred Laxa WooCommerce CartClosed   Amelia   Updated December 22, 2020 at 2:45pm   5 Most recent comment from Christophe:Hi, I'm also interested in how this was solved.I need to build a booking system for classes over multiple days. So I made an event and added every occurence as a day.On the Woocommerce cart page ... Raúl Hernán Sánchez users customersClosed   Amelia   Updated December 22, 2020 at 1:21pm   4 Most recent comment from Aleksandar Vuković:Hello again RaúlThis is not coming from one email, is it?The first one seems to be a token for setting up a WordPress password: https://www.agenda.efica.org.ar/wp-login.php?action=lostpassword&error ... Daniel Schindlower Can I use the same license in my dev environment?Closed   Amelia   Updated December 22, 2020 at 1:17pm   2 Most recent comment from Aleksandar Vuković:Hello DanielOnly if the dev environment is on the same domain.Basic license can be activated on an unlimited number of subdomains, but only on one domain. Malik Berrabah Display problem on certain devicesClosed   Amelia   Updated December 22, 2020 at 1:06pm   4 Most recent comment from Aleksandar Vuković:You're welcome, MalikGlad I could be of service!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Maurice Can I exclude a time block each day?Closed   Amelia   Updated December 22, 2020 at 1:03pm   4 Most recent comment from Aleksandar Vuković:You're welcome, MauriceGlad I could be of service.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. paula problem with notificationsClosed   Amelia   Updated December 22, 2020 at 1:01pm   2 Most recent comment from Aleksandar Vuković:Hello Paula.Can you please remove those placeholders, and copy them directly from the drop-down list in the right-top section above the notification?If I'm not mistaken, the formatting of % is di ...