As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Marlon Availability by serviceClosed   Amelia   Updated December 18, 2020 at 5:56pm   3 Most recent comment from [deleted]:Hi Marlon,Glad to see you managed to find a solution to the concern you had, thank you for letting us know. If you have any other questions or concerns feel free to open a new ticket and we will glad ... Fausto Giungato I want a particular fontClosed   Amelia   Updated December 18, 2020 at 5:39pm   2 Most recent comment from [deleted]:Hello Fausto, You can only probably achieve  using another font in Amelia by adding custom CSS. Yes you try with this format HTML with which you will overwrite font in Amelia: .amelia-app-bookin ... Fausto Giungato ​Can't customize Amelia: system retrieves error 500.Closed   Amelia   Updated December 18, 2020 at 5:36pm   2 Most recent comment from [deleted]:Hello Fausto, Could you please click on Reset first on the Amelia -> Customize page and then on Save? Let me know if this helped! It seems like Amelia CSS wasn't created on installation of the ... Maurizio Panese Privacy Policy and Therms & Conditions AcceptanceClosed   Amelia   Updated December 18, 2020 at 5:09pm   2 Most recent comment from [deleted]:Hi Maurizio, Only with using Custom fields you can ask your customers to provide additional information in the booking form, or add some information if needed, like you added the other additional que ... Oswaldo Rangel Admin confirmation emailsClosed   Amelia   Updated December 18, 2020 at 2:44pm   2 Most recent comment from Aleksandar Vuković:Hello YuliaSpecifically - no, we don't have that, but the option to send all email notifications to additional email addresses is used just for that purpose.You'd enter your admin email ther ... donny satria handono shortcodeClosed   Amelia   Updated December 18, 2020 at 1:44pm   5 Most recent comment from [deleted]:Thank you. But the shortcode that you use is not for employee but for category, so you need to check if you have category with ID 1 not employee, in the back-end of Amelia on the Amelia -> Services pa ... Sara Beltran Beltran Sancho time before bookingClosed   Amelia   Updated December 18, 2020 at 1:21pm   11 Most recent comment from Aleksandar Vuković:You're welcome, SaraGlad I could be of service.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Rod MacIver Amelia shuts down my siteClosed   Amelia   Updated December 18, 2020 at 12:24pm   3 Most recent comment from Rod MacIver:I'll dispute the charge. Rod MacIver Batch download not workingClosed   Amelia   Updated December 18, 2020 at 12:06pm   4 Most recent comment from Miloš Jovanović:HI Rod,Sorry to hear that you are having difficulties with updating the plugin.As for the refund. Our refund policy is 15 days.So in order to ask for refund:Please log into http://store.tms-plugins. ... Justin Terrell EventsClosed   Amelia   Updated December 18, 2020 at 11:50am   3 Most recent comment from [deleted]:Hello Justin,Thank you for your purchase. You can remove that with adding custom CSS. You can try adding this CSS to the page:  .am-event-price.am-event-free {display:none !important;}or this one i ... Yamato UsabilityClosed   Amelia   Updated December 18, 2020 at 11:30am   6 Most recent comment from Aleksandar Vuković:Hello YamatoUnfortunately, that's the behavior of iOS devices and we can't do much about it.The issue has been forwarded to our development team, and hopefully they'll be able to do som ... Jeff Hide Help ButtonClosed   Amelia   Updated December 18, 2020 at 10:48am   4 Most recent comment from Aleksandar Vuković:You're welcome, JeffIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Pascal DUMAS google Calendar pbClosed   Amelia   Updated December 18, 2020 at 10:44am   2 Most recent comment from [deleted]:Hello Pascal,  If I understood correctly event from Google are not blocked for booking in Amelia . If this is it, please check if the option Remove Google Calendar Busy Slots  in Amelia -> Settin ... Maarten Versteegh Admin book appointment during leaveClosed   Amelia   Updated December 18, 2020 at 10:40am   2 Most recent comment from [deleted]:Hello Maarten,  There isn't a possibility to book appointments outside of the employees' work hours in Amelia for anyone, unfortunately. Appointments can be booked only in the employees ... Ellis Simons PrintingClosed   Amelia   Updated December 18, 2020 at 10:33am   2 Most recent comment from [deleted]:Hello Ellis Simons, Thank you for your purchase. There isn't a printing option in Amelia, unfortunately, but you can export appointments in a CSV file, on the Amelia -> Appointments page. You c ...