We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Ximena Gomez Issues with Amelia update 2.9.3Closed   Amelia   Updated December 14, 2020 at 12:07pm   2 Most recent comment from Aleksandar Vuković:Hello XimenaThank you for your purchase.If your whole website went down, it's most likely not related to Amelia.Version 2.9.3 has been released 2 weeks ago, and no one faced this issue. I don� ... Toby access_deniedClosed   Amelia   Updated December 14, 2020 at 12:05pm   10 Most recent comment from Aleksandar Vuković:Hi again TobyAre you referring to Amelia's Notifications, or the email invite for the Google Calendar event? The email notifications are sent by Amelia, and they contain the info you added in Ame ... sebastianrgu I need only booking the services, i dont need use a employes.Closed   Amelia   Updated December 14, 2020 at 12:00pm   4 Most recent comment from Aleksandar Vuković:Hello sebastianrguYou can hide the employee selection with this CSS: div.am-select-service > form > div.el-form-item.am-select-employee-option { display: none !important; } Stefan Rütsch Grant a discount depending on the user's roleClosed   Amelia   Updated December 14, 2020 at 11:58am   2 Most recent comment from Aleksandar Vuković:Hello StefanAmelia's Customer (and Employee) Panel log-in is different from any other log-in you have on your site (WordPress log-in, WooCommerce log-in, Memberpress log-in, or any other log-in y ... Sofie Vranckx Unable to activate AmeliaClosed   Amelia   Updated December 14, 2020 at 10:12am   3 Most recent comment from Aleksandar Vuković:Hello SofieThank you for your purchase.The "Link you have followed has expired" is WordPress' error, not Amelia's. It's occurring because your server's upload limit is less than th ... Toby customer information sync to employee's google calendarClosed   Amelia   Updated December 13, 2020 at 11:59pm   4 Most recent comment from [deleted]:I meant the customer information won't be included in the notification email: Duforest limiting free reservation slot by google calendar predefined slotClosed   Amelia   Updated December 13, 2020 at 11:58pm   3 Most recent comment from [deleted]:Hello,Thanks for your message.I have replied to your another ticket you created, so will close this one.Please, note, we are not working during the weekend, so the response time might be impacted. The ... Robert Hercz Feature request: Detailed LogsClosed   Amelia   Updated December 12, 2020 at 9:40pm   2 Most recent comment from [deleted]:Hello, Thanks for your message. You can submit this as a feature request here: https://wpamelia.cnflx.io/boards/feature-requests sebastianrgu If I have less than a month to buy Amelia, can I get my money back if I don't want to use it anymore?Closed   Amelia   Updated December 12, 2020 at 2:54pm   2 Most recent comment from [deleted]:Hi there, We're sorry to hear you do not want to use the tool after purchase. Please find our refund policy here: http://wpdatatables.com/help/refund-policy/ Due to the digital 'non-retur ... Marcel Melis Frontend calendar view for eventsClosed   Amelia   Updated December 12, 2020 at 8:08am   5 Most recent comment from Heinz Robert:I really don’t understand it as there is such a beautiful calendar view in the backend!?It definitely would need some makeover as not all the info needs to be displayed in frontend, but it’s all t ... Alex Castaldi Infinite loadingClosed   Amelia   Updated December 12, 2020 at 1:17am   6 Most recent comment from [deleted]:Hi Alex,It works on our side. If it doesn't can you please share the link to a page where you have an issue? Marcin Appointment cancellation & WoocommerceClosed   Amelia   Updated December 12, 2020 at 12:56am   4 Most recent comment from [deleted]:Hello Marcin,Unfortunately, there is no such option available, sorry. Stergios Pappos Cron JobsClosed   Amelia   Updated December 11, 2020 at 4:51pm   2 Most recent comment from [deleted]:Hello Stergios, Thank you for your purchase. If you are not familiar with setting up cron jobs on your website, our recommendation is for  you to use the plugin WP Crontrol for this purpose. Yo ... ;ajaskljasflkjasfj Once again the Zoom links are not workingClosed   Amelia   Updated December 11, 2020 at 4:20pm   2 Most recent comment from [deleted]:Hello there, Sorry about that, Ticksy is a platform that we use, it isn't our product, but we will forward the issue to be checked. Could you please tell me is this for all booking (for all eve ... Mike Weber Calendar Events + Booking InfoClosed   Amelia   Updated December 11, 2020 at 3:58pm   2 Most recent comment from [deleted]:Hi Mike, You can have information from the custom fields, or the other customers' and appointments' information in the email notifications by adding placeholders for that to the Message fie ...