As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

Danielle Thwaites importing clients from another programmeClosed   Amelia   Updated December 22, 2020 at 10:21am   3 Most recent comment from [deleted]:Hello Danielle,Glad to see you managed to find an answer to your question, thank you for letting us know. If you have any other questions or concerns feel free to open a new ticket and we will gladly ... Laurence Scheduling the service not the employeeClosed   Amelia   Updated December 22, 2020 at 10:00am   3 Most recent comment from Aleksandar Vuković:Thanks for the update, LaurenceSorry for the late response, we have a lot of tickets coming in, so our response times are longer than usual.If you encounter any issues, please feel free to open a new ... Michael FATAL ERROR SINCE UPDATEClosed   Amelia   Updated December 22, 2020 at 9:56am   2 Most recent comment from Aleksandar Vuković:Hello MichaelI responded to the other ticket you created yesterday: https://tmsplugins.ticksy.com/ticket/2635218/Please take a look at it, and respond there. We have a lot of tickets coming in, and w ... Dominik Dietrich Limit additional persons; view description on closed eventsClosed   Amelia   Updated December 21, 2020 at 5:42pm   2 Most recent comment from [deleted]:Hi Dominik,Thank you for your purchase. 1) There isn't a possibility to limi the number of persons someone will book for in Amelia with its current built-in features, unfortunately. You can c ... Martin Kourilehto Customizing the frontendClosed   Amelia   Updated December 21, 2020 at 2:52pm   6 Most recent comment from Aleksandar Vuković:Hello again MartinWhen I check your website I can see this:So, it looks like you were able to resolve this over the weekend? Martin Grether GDPRClosed   Amelia   Updated December 21, 2020 at 2:27pm   7 Most recent comment from [deleted]:Hello Martin, Yes, the events need to be added manually to the custom fields in Amelia. There isn't another way of adding custom fields to service or events rather than adding/choosing them on ... Louise Hide fields in checkoutClosed   Amelia   Updated December 21, 2020 at 2:19pm   2 Most recent comment from [deleted]:Hello Louse, From the newest version of Amelia, version 2.9.3, you can choose what information will be transferred to WooCommerce Cart about Amelia appointments. in Amelia -> Settings -> Payments bel ... Sander Google API for agencyClosed   Amelia   Updated December 21, 2020 at 12:59pm   2 Most recent comment from Aleksandar Vuković:Hello SanderI'm not sure that I follow what you're doing.Are you following our guide from the Documentation? If you are, then you will need to create only one APP, and add all your websites ... Gabriel Cancel subscriptionClosed   Amelia   Updated December 21, 2020 at 12:30pm   2 Most recent comment from [deleted]:Hello Gabriel,We are sorry to hear that you don't find Amelia suitable for your business.  In order to request a refund, you need to login to http://store.tms-plugins.com/ with the credential ... Alex Free serviceClosed   Amelia   Updated December 21, 2020 at 11:22am   4 Most recent comment from [deleted]:You are welcome. There are a lot of users that don't want to have the price shown anywhere on the front-end, so this is why when they set it to 0 it isn't shown at all. You can suggest this ... Tre Last update removed my Amelia PluginClosed   Amelia   Updated December 21, 2020 at 9:27am   9 Most recent comment from [deleted]:Hi Tre, Apologies for replying a bit later, we don't work on weekends. Glad to see you managed to solve the issue with your account and your purchase code. That's strange, we haven't ... Norman van der Mull Hide ticket and datClosed   Amelia   Updated December 21, 2020 at 9:07am   2 Most recent comment from Aleksandar Vuković:Hello NormanAt the moment, there's no way to delete tags you've previously created through the plugin's interface. We will add it in the future, but for now - if you wish to delete the ... Raúl Hernán Sánchez Service datesClosed   Amelia   Updated December 19, 2020 at 8:44pm   5 Most recent comment from Aleksandar Vuković:Hello again RaúlTi be able to create appointments or configure working hours in 30-minute intervals, please go to Amelia settings/general settings and choose the default time slot step to be 30 minu ... Florent Perignon EventsClosed   Amelia   Updated December 19, 2020 at 6:07pm   3 Most recent comment from Aleksandar Vuković:Hello FlorentThank you for your purchase, and for letting us know the issue is resolved!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Perrine Dallongeville Plannification rendez-vousClosed   Amelia   Updated December 19, 2020 at 2:21pm   2 Most recent comment from Aleksandar Vuković:Hello PerrineThank you for your purchase. Please note that we don't speak French, so please translate your future responses.This can easily be configured by simply assigning both services to the ...