Public Tickets
Janyn Correa
How to include the phone number as the client info sent to the calendarClosed
Amelia
Updated August 24, 2020 at 8:05am
4
Most recent comment from [deleted]:Hello Janyn Correa, Apologies for replying a bit later, we don't work on weekends.You are welcome.No, unfortunately, there isn't a possibility to make that relation, the information from Am ...
jimmy
WP-UserClosed
Amelia
Updated August 21, 2020 at 2:25pm
4
Most recent comment from Aleksandar Vuković:You're welcome, JimmyIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.
Romain
ActivationClosed
Amelia
Updated August 21, 2020 at 2:25pm
10
Most recent comment from Aleksandar Vuković:You're welcome, RomainIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.
Ben
Mobile issuesClosed
Amelia
Updated August 21, 2020 at 1:48pm
17
Most recent comment from Aleksandar Vuković:Hi BenI can see that on 27th you have only this time slot available:That's because you have one employee working on both services, services have Max capacity of 1 and 2; and you have booked appo ...
Marios Anthis
sms notification not workingClosed
Amelia
Updated August 21, 2020 at 1:28pm
23
Most recent comment from [deleted]:You are welcome, glad to see that, thank you for letting us know. Thank you, have a nice one as well!If you have any other questions or concerns feel free to open a new ticket and we will gladly help ...
Janyn Correa
Frontend appointments not workingClosed
Amelia
Updated August 21, 2020 at 12:47pm
4
Most recent comment from Aleksandar Vuković:You're welcone JanynIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.
Lauritz Wolff
Amelia & Google Calender (not working anymore)Closed
Amelia
Updated August 21, 2020 at 12:47pm
2
Most recent comment from Aleksandar Vuković:Hello LauritzThank you for your purchase, and your kind words.Issues like this usually occur when you have a lot of Google Calendar busy events (I see you have a lot), and "Maximum number of returned ...
Corey Sayles
Import CustomersClosed
Amelia
Updated August 21, 2020 at 12:28pm
2
Most recent comment from [deleted]:Hello Corey Sayles ,There isn't a possibility of importing customers via CSV or any other external file with Amelia's current built-in features, unfortunately. If you have any further questi ...
Phil Carson
SMS MessagingClosed
Amelia
Updated August 21, 2020 at 12:15pm
4
Most recent comment from [deleted]:No, they aren't, unfortunately, it is a one way (no-reply) system. If you have any other questions or concerns feel free to open a new ticket and we will gladly help.
Gizelle
Time Slots on WebsiteClosed
Amelia
Updated August 21, 2020 at 11:21am
12
Most recent comment from Aleksandar Vuković:Hi again Gizelle
You probably changed the time zone or your employee's working hours later on, since there are already appointments created for days where you can see the other time slot:
While y ...
Neil Lyons
Wont complete a bookingClosed
Amelia
Updated August 21, 2020 at 10:11am
7
Most recent comment from Aleksandar Vuković:Hello NeilCan you show me which value you added as a redirect URL? Please provide me some screenshots, if you can.
jimmy
Zoom API status code 200Closed
Amelia
Updated August 21, 2020 at 10:05am
4
Most recent comment from [deleted]:You are welcome, Jimmy. Glad to see the issue is gone. Thank you for letting me know.If you have any other questions or concerns feel free to open a new ticket and we will gladly help.
Felipe Botero
Amelia software not working on our website.Closed
Amelia
Updated August 21, 2020 at 9:35am
4
Most recent comment from [deleted]:You are welcome, Felipe. You need to download the plugin from our store and upload it to your WordPress (make sure that you deactivated and deleted old Amelia before)If you encounter issues while upl ...
Daniel Hall
Scheduled emails - when exactly are they sent?Closed
Amelia
Updated August 21, 2020 at 8:49am
5
Most recent comment from Aleksandar Vuković:Hi again DanielIf you can verify the time zone is correct in your WordPress General settings, I really wouldn't know.Please provide me a temporary WP-admin login for your site where this happens ...
Miriam Michalak
HTML in notificationsClosed
Amelia
Updated August 21, 2020 at 8:33am
4
Most recent comment from [deleted]:You can check out the Web hooks feature, it can be used for sending data to some other automation tool after some actions in Amelia via hooks, so maybe you can use it to achieve what you want, you can ...