As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

Yves Link to employee schedule and servicesClosed   Amelia   Updated December 23, 2020 at 11:08am   6 Most recent comment from [deleted]:Hi Yves, There isn't a possibility of rearranging the booking form/steps in Amelia with its current built-in features, unfortunately. If you have any other questions or concerns feel free to op ... hui wang Payment ConfigureClosed   Amelia   Updated December 23, 2020 at 10:31am   2 Most recent comment from Aleksandar Vuković:Hello hui wangThank you for your purchase.If you want your customers to pay with cards, you need to configure Stripe integration.Please take a look at our documentation. Florent Perignon TranslationClosed   Amelia   Updated December 23, 2020 at 9:34am   2 Most recent comment from [deleted]:Hello Florent, Only static strings from Amelia can be translated to other languages, the dynamic ones - like services'/categories' names, email templates, custom fields, descriptions, etc. ... Konstantinos Stravogiannis pending - > apprroved?Closed   Amelia   Updated December 23, 2020 at 8:57am   11 Most recent comment from Aleksandar Vuković:Hello again KonstantinosUnfortunately, that's the default behavior of iOS. You can read more about it on this link.When you touch an item on a webpage, it first triggers a hover state and then t ... paula costumer panelClosed   Amelia   Updated December 22, 2020 at 5:26pm   2 Most recent comment from [deleted]:Hello Paula, Customers can access the Customer panel via a link in the notifications, and when they access it the first time they create a password and later on they use that email/password to login ... Wilfred Laxa WooCommerce CartClosed   Amelia   Updated December 22, 2020 at 2:45pm   5 Most recent comment from Christophe:Hi, I'm also interested in how this was solved.I need to build a booking system for classes over multiple days. So I made an event and added every occurence as a day.On the Woocommerce cart page ... Raúl Hernán Sánchez users customersClosed   Amelia   Updated December 22, 2020 at 1:21pm   4 Most recent comment from Aleksandar Vuković:Hello again RaúlThis is not coming from one email, is it?The first one seems to be a token for setting up a WordPress password: https://www.agenda.efica.org.ar/wp-login.php?action=lostpassword&error ... Daniel Schindlower Can I use the same license in my dev environment?Closed   Amelia   Updated December 22, 2020 at 1:17pm   2 Most recent comment from Aleksandar Vuković:Hello DanielOnly if the dev environment is on the same domain.Basic license can be activated on an unlimited number of subdomains, but only on one domain. Malik Berrabah Display problem on certain devicesClosed   Amelia   Updated December 22, 2020 at 1:06pm   4 Most recent comment from Aleksandar Vuković:You're welcome, MalikGlad I could be of service!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Maurice Can I exclude a time block each day?Closed   Amelia   Updated December 22, 2020 at 1:03pm   4 Most recent comment from Aleksandar Vuković:You're welcome, MauriceGlad I could be of service.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. paula problem with notificationsClosed   Amelia   Updated December 22, 2020 at 1:01pm   2 Most recent comment from Aleksandar Vuković:Hello Paula.Can you please remove those placeholders, and copy them directly from the drop-down list in the right-top section above the notification?If I'm not mistaken, the formatting of % is di ... Laurence Calendar view shows ALL hours, not the set work hoursClosed   Amelia   Updated December 22, 2020 at 12:56pm   2 Most recent comment from Aleksandar Vuković:Hello LaurenceUnless your employee has some Special Days saved for that time period, it should not be happening.Can you check that, and let me know?If that doesn't solve the issue,  please provi ... Henrik Berggren Monthly overview in front endClosed   Amelia   Updated December 22, 2020 at 12:51pm   4 Most recent comment from Aleksandar Vuković:Hello HenrikUnfortunately, no, that will not be included any time soon.If I understood correctly, you'd like your customers to see something like the Calendar in back-end?If that's true, you ... Farhan Missing Services ListClosed   Amelia   Updated December 22, 2020 at 10:50am   4 Most recent comment from Aleksandar Vuković:You're welcome, FarhanGlad I could be of service.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Oliver EventsClosed   Amelia   Updated December 22, 2020 at 10:43am   2 Most recent comment from [deleted]:Hi Oliver, Thank you for notifying us about this, we will change this as soon as possible. Actually, the apostrophe is not OK  in the shortcode , some text editors change it, and one of the variatio ...