As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

Okay

Public Tickets

Alex Repeating EventsClosed   Amelia   Updated February 3, 2021 at 6:20pm   2 Most recent comment from [deleted]:Hello Alex, There isn't a possibility to choose the weeks for the recurrence of events with Amelia's current built-in features, unfortunately. You can only choose weekly, monthly, yearly, ... Jrm57 Delay disabledClosed   Amelia   Updated February 3, 2021 at 5:01pm   6 Most recent comment from [deleted]:Hello Jeremy, It isn't possible that this has changed by itself, if you can reproduce an issue where this changes on some other change in Amelia, let us know so we could check it out. You need t ... Marta Maleta Custom time event bookingClosed   Amelia   Updated February 3, 2021 at 2:56pm   2 Most recent comment from [deleted]:Hello Marta, Thank you for your purchase. You need to change the time interval set for the Default time slot step option in Amelia -> Settings -> General to some 15 or 5 min, as the time interval ... Ramses Multi Service BookinClosed   Amelia   Updated February 3, 2021 at 2:01pm   2 Most recent comment from [deleted]:Hi, Ramses!Thank you for your purchase.Unfortunately, it is not possible with built-in features in Amelia at the moment. But it is on our to-do list for future updates. One of the workarounds is to us ... Paul Spalvieri notification email placeholders not pulling data overClosed   Amelia   Updated February 3, 2021 at 1:27pm   2 Most recent comment from Aleksandar Vuković:Hello again PaulCan you please update the plugin to v3.0.2, and let me know if that helps with the issue. Jrm57 Auto redirection after bookingClosed   Amelia   Updated February 3, 2021 at 11:40am   8 Most recent comment from Aleksandar Vuković:Hello again JeremyYou can add the script, mentioned before, on the page: window.beforeConfirmedBooking = function() { window.location.href = "https://www.google.com"; }; That will force the redirecti ... Mourad DADACH Problème planningClosed   Amelia   Updated February 3, 2021 at 11:05am   2 Most recent comment from [deleted]:Hi, Mourad!Thank you for choosing Amelia.The official language of our Support is English. So, to communicate in French, I will have to use Google Translate. Please keep it in mind since it can cause s ... gestio Error: 2 identical reservations for a clientClosed   Amelia   Updated February 3, 2021 at 10:09am   2 Most recent comment from Aleksandar Vuković:Hello gestioThis should not be happening, and I cannot replicate the issue on my end. Have you updated the plugin to v3.0.2? If you haven't, please do, and if you have, please provide me with the ... Phil Double booking on one slotClosed   Amelia   Updated February 2, 2021 at 9:31pm   4 Most recent comment from [deleted]:Hi, Phil!I replied to you on the other ticket.Yes, unfortunately, you cannot reschedule appointments using Days off.I would recommend you to use Special days to keep some time unavailable for booking ... Hugo Jose Carotti Aubel EDIT EDIT EMPLOYEE AND CUSTOMER ACCESSClosed   Amelia   Updated February 2, 2021 at 5:46pm   2 Most recent comment from [deleted]:Hello Hugo Jose, There isn't a possibility of customizing the panels with Amelia's features, unfortunately. What you are trying to achieve couldn't be done with simple CSS, the plugi ... Suzanne Carter Google MeetClosed   Amelia   Updated February 2, 2021 at 5:25pm   2 Most recent comment from [deleted]:Hello Suzanne,  There isn't a Google meet integration in Amelia with its current features, unfortunately, so it isn't possible for it to be created for appointments in Amelia automatically. ... Remko Sieben Hide location in front end service formClosed   Amelia   Updated February 2, 2021 at 5:15pm   2 Most recent comment from [deleted]:Hi, Remko!Thank you for choosing Amelia.Yes, the location can be hidden by adding a custom CSS to the page.We can provide you with this CSS and instructions on how to add it if you want.Looking forwar ... Louise Clifton Zoom and error 500Closed   Amelia   Updated February 2, 2021 at 5:00pm   8 Most recent comment from [deleted]:Hi Louise, You are welcome. Thank you for letting me know, I hope they will solve the issue with the mixed content so there won't be issues with Amelia and Zoom anymore. Please let me know of t ... Linda Rawson Amelia on the Front EndClosed   Amelia   Updated February 2, 2021 at 4:44pm   2 Most recent comment from [deleted]:Hello Linda, Thank you for your purchase. You will find all of the shortcodes that you can use for Amelia on your pages https://wpamelia.com/amelia-shortcodes/On the page you sent is the Amelia Sea ... Andrei Bart Local Time for AppointmentsClosed   Amelia   Updated February 2, 2021 at 4:31pm   4 Most recent comment from [deleted]:You are welcome, Andrei. That feature isn't planned at the moment, so we can't say for sure if and when it could be implemented , unfortunately. We have it in our feature requests list and ...