We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Gustavo Gonzalez Purchase code visibleClosed   Amelia   Updated January 26, 2021 at 9:28am   3 Most recent comment from Gustavo Gonzalez:Hi, sorry that I respond here but I not able to create a new ticket. It says that my purchase code is wrong. How can I send a new ticket? Thanks [email protected] Heavy load to server (js. / js.gz) and date calendar issueClosed   Amelia   Updated January 26, 2021 at 8:35am   8 Most recent comment from Aleksandar Vuković:Hello again.We have never experienced this issue in over 2 years Amelia has been used.If you have no appointments created, Amelia's database tables will not grow, and even if they grow, they can& ... Hussnain Change Extras Text and Display OptionClosed   Amelia   Updated January 25, 2021 at 6:02pm   2 Most recent comment from [deleted]:Hello Hussnain,  You can change strings in the plugin by using the translation method, but in your case you would change strings in the same language, you wouldn't translate them to another on ... Antonio Grzybowski problema tecnicoClosed   Amelia   Updated January 25, 2021 at 3:31pm   2 Most recent comment from [deleted]:Hello Antonio Grzybowski ,Thank you for your purchase and apologies for replying a bit later, we don't work on weekends.Could you please write your tickets in English, as we are afraid somethin ... Morel Button color and appointment statusClosed   Amelia   Updated January 25, 2021 at 3:09pm   6 Most recent comment from Aleksandar Vuković:I don't understand why it's not working for you. That's the first line of code I provided: .am-appointment-status-symbol.pending:before, .am-employee-status-symbol.pending:before { b ... Philipp Scheucher Button colourClosed   Amelia   Updated January 25, 2021 at 2:35pm   2 Most recent comment from Aleksandar Vuković:Hello PhilippThank you for your purchase.This is usually caused by a conflict with some other plugin, or the theme you're currently using.I can currently see the form like this:Was the issue res ... Amelia Jane Lester New EmployeeClosed   Amelia   Updated January 25, 2021 at 2:01pm   2 Most recent comment from Aleksandar Vuković:Hello AmeliaCan you please check your list of Customers, and employees, and see if you're trying to add an email address that already exists.If you have another user (customer or employee) with ... Arif Ashraf Employee panel does not show on page short code added toClosed   Amelia   Updated January 25, 2021 at 12:40pm   4 Most recent comment from [deleted]:You are welcome, Arif. Glad to see that, thank you for letting me know!If you have any other questions or issues feel free to open a new ticket and we will gladly help out.  Melvin Brea ​ Two-way integration with Google Calendar.Closed   Amelia   Updated January 25, 2021 at 11:52am   8 Most recent comment from [deleted]:Hello Melvin,Apologies for replying a bit later, we don't work on weekends.Glad to see that you managed to find a solution to the issue you had, thank you for letting us know.If you have any oth ... Melvin Brea Rescheduling appointment at wrong time.Closed   Amelia   Updated January 25, 2021 at 11:50am   5 Most recent comment from [deleted]:Hello Melvin,Apologies for replying a bit later, we don't work on weekends.Thank you, I will get back to you then regarding this matter in the other ticket. Miriam Michalak Customer loginClosed   Amelia   Updated January 25, 2021 at 11:39am   9 Most recent comment from [deleted]:Hello Miriam, Glad to see that!If you have any other questions or issues feel free to open a new ticket and we will gladly help out.  [email protected] ConcernsClosed   Amelia   Updated January 25, 2021 at 11:16am   2 Most recent comment from Aleksandar Vuković:Hello there.Amelia doesn't have any time zone settings, it inherits the time zone from WordPress. If your time zone is in UTC+/- format, please change it by selecting the city near you. Also, ple ... Jason Long Coding issue with a button hoverClosed   Amelia   Updated January 25, 2021 at 11:13am   2 Most recent comment from [deleted]:Hello Jason Long,Apologies for replying a bit later, we don't work on weekends.I can't reproduce that on our testing website, could you please check if you see the same issue on our demo si ... Marc-Philipp Trópia Schneider No possibility to cancel packagesClosed   Amelia   Updated January 25, 2021 at 11:06am   2 Most recent comment from Aleksandar Vuković:Hello Marc-PhilippThank you for your purchase.We are aware of this, and the issue should be fixed in our next update. Sorry for the inconvenience. Jason Long Ability to change the label: EventsClosed   Amelia   Updated January 25, 2021 at 10:56am   2 Most recent comment from [deleted]:Hello Jason Long,Apologies for replying a bit later, we don't work on weekends. You can suggest that as a feature request here, or vote for it if there is such request there.  If you want to ch ...