We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Marc Hammoud Why does the employee need 250 emails about the same event?Closed   Amelia   Updated January 27, 2021 at 9:21am   5 Most recent comment from [deleted]:Hi Marc, Thank you for your suggestion. I will add it to our feature requests list, so we can add votes for it if users request this so it can be considered for implementation in the future. If you h ... Ahmet Kapici disabled fields, name email phoneClosed   Amelia   Updated January 27, 2021 at 9:20am   5 Most recent comment from [deleted]:Hello Ahmet, Glad to see the issue is gone, thank you for letting me know. If you encounter the issue again please let us know and we will check it out. If you have any other questions or concerns ... Michael Business panelClosed   Amelia   Updated January 27, 2021 at 9:04am   8 Most recent comment from [deleted]:Email notifications depend on the Mail service you setup in Amelia and the users' website and server configuration. So this isn't something configured by Amelia only and working from Amelia ... Josh Porter add woocommerece fee to appointments only not eventsClosed   Amelia   Updated January 27, 2021 at 8:30am   2 Most recent comment from Aleksandar Vuković:Hello JoshUnfortunately, Amelia doesn't have any features like this. Its logic is based on the relation between the customer and your business, so customers pay for everything, and there's n ... Michael deletingClosed   Amelia   Updated January 26, 2021 at 6:29pm   2 Most recent comment from [deleted]:Hello Michael, I believe you asked about this in your other ticket and I responded to this question , so please check it out. Thank you! If you have any other questions or concerns feel free to ope ... Andreas Friedrichs Add "Relative date" when a booking shall be closedClosed   Amelia   Updated January 26, 2021 at 6:19pm   4 Most recent comment from [deleted]:Hi Paul, There isn't an option to set all events to be closed 6 hours before with Amelia's current features, unfortunately. You need to edit each event and set the closing time for the even ... Carlos Laporta hours to bookClosed   Amelia   Updated January 26, 2021 at 6:03pm   2 Most recent comment from [deleted]:Hello Carlos,  The shortcodes for Events are : [ameliaevents] if you want to show a list of all your events,[ameliaevents tag='name'] if you want to show just the events that belong to th ... Arne De Belser How to resend email to customerClosed   Amelia   Updated January 26, 2021 at 3:51pm   2 Most recent comment from [deleted]:Hello Arne De Belser, There isn't a possibility of re-sending email notifications in Amelia, unfortunately. They are sent automatically only for one of the actions that you see in the notificatio ... George T How to include custom fields and file uploads in emailClosed   Amelia   Updated January 26, 2021 at 2:03pm   4 Most recent comment from Aleksandar Vuković:Hi again GeorgeJust click on the button in the top right, and hover over your custom fields. You'll see in the tooltip what those custom fields are:Click on the placeholder, and it will be copied ... Hugo Jose Carotti Aubel ConsultaClosed   Amelia   Updated January 26, 2021 at 1:54pm   2 Most recent comment from Aleksandar Vuković:Hello HugoI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.You can only add one description to the Service, not the employe ... Simon Thomas adding employeesClosed   Amelia   Updated January 26, 2021 at 1:05pm   4 Most recent comment from [deleted]:Hello Amelia, As I can see you opened another ticket regarding this matter so please check it out and you can continue resolving this there, and I believe we covered this issue over emails as well, s ... Vivien Feld Product Informations in PaypalClosed   Amelia   Updated January 26, 2021 at 12:47pm   14 Most recent comment from [deleted]:You are welcome, Vivien!If you have any other questions or concerns feel free to open a new ticket and we will gladly help out. Miriam Michalak Woo cart, changing quantityClosed   Amelia   Updated January 26, 2021 at 11:46am   3 Most recent comment from [deleted]:Hello Miriam, Glad to see you managed to find a solution to the issue you had, thank you for letting us know. If you have any other questions or concerns feel free to open a new ticket and we will ... Sarah Kornblum packages and split paymentsClosed   Amelia   Updated January 26, 2021 at 10:21am   10 Most recent comment from [deleted]:You are welcome, Sarah. Glad to see that, thank you for letting me know!If you have any other questions or concerns feel free to open a new ticket and we will gladly help out. Gustavo Gonzalez Purchase code visibleClosed   Amelia   Updated January 26, 2021 at 9:28am   3 Most recent comment from Gustavo Gonzalez:Hi, sorry that I respond here but I not able to create a new ticket. It says that my purchase code is wrong. How can I send a new ticket? Thanks