We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Lukas Huggenberg booking panel not shown on iPhone 8Closed   Amelia   Updated January 27, 2021 at 4:46pm   3 Most recent comment from [deleted]:Hi Lukas, Glad to see you managed to find a solution to the issue you had, thank you for letting us know. If you have any other questions or concerns feel free to open a new ticket and we will gladl ... Amanda Pereira Employees not receiving email notificationsClosed   Amelia   Updated January 27, 2021 at 4:41pm   3 Most recent comment from [deleted]:Hello Amanda,  Could you please tell me what Mail service have you chosen in Amelia -> Notification settings? Have you followed our instructions for setting this up? We don't recommend using ... harold castillo cliente que agenda citaClosed   Amelia   Updated January 27, 2021 at 4:36pm   2 Most recent comment from [deleted]:Hello harold castillo, Thank you for your purchase. Could you please write your tickets in English, as we are afraid something will get lost in translation and we won't be able to help out proper ... Bouskila Big poblemClosed   Amelia   Updated January 27, 2021 at 4:15pm   20 Most recent comment from Miloš Jovanović:HI Bouskila,We have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.Our agents ... Robert Google Meet integrationClosed   Amelia   Updated January 27, 2021 at 2:32pm   2 Most recent comment from [deleted]:Hello Robert, There isn't a direct integration for Google Meett with Amelia's current built-in features, unfortunately. Maybe it could go through web hooks/Zapier, but you will need to che ... Carlos Laporta hours to bookClosed   Amelia   Updated January 27, 2021 at 2:24pm   2 Most recent comment from [deleted]:Hello Carlos, The available time slots are configured by the employees' work hours, not the company work hours in Amelia -> Settings, so please check if you have configured your employees' ... Tom Use/Show Appointment/Customer IDClosed   Amelia   Updated January 27, 2021 at 2:21pm   2 Most recent comment from [deleted]:Hello Tom, Thank you for your purchase. There isn't a possibility to have the appointments'/customers' IDs in the back-end of Amelia with its current features, unfortunately. Like you ... Billy Boissonneault Coupons and Cancelled LessonsClosed   Amelia   Updated January 27, 2021 at 2:14pm   2 Most recent comment from [deleted]:Hi Billy, There isn't a possibility of creating/applying coupons on packages, unfortunately. When customers cancel an appointment, there isn't a possibility of refunding the amount they pai ... Raiona I put in a request for a refundClosed   Amelia   Updated January 27, 2021 at 12:44pm   4 Most recent comment from [deleted]:Hello Raiona, You submitted the refund request successfully, we processed it today, so you will get the funds back to your account in the next couple of days, as it needs to be processed by our sale ... Antonio Not workingClosed   Amelia   Updated January 27, 2021 at 12:36pm   4 Most recent comment from Aleksandar Vuković:Hello AntonioIf your booking form just loads, with nothing to show on front-end, please check if you have an employee, a category and a service created?If you do, check if the service is visible on fr ... Vivien Feld Return ButtonClosed   Amelia   Updated January 27, 2021 at 12:05pm   4 Most recent comment from Aleksandar Vuković:Hey VivienThat depends on what you have on the website.Please take a look at this page, as it explains how to add custom CSS in detail. Robert Limit clients in employee panelClosed   Amelia   Updated January 27, 2021 at 12:03pm   2 Most recent comment from Aleksandar Vuković:Hello RobertYou will need to alter the capability of the Amelia Employee user role.Install "User Role Editor" plugin, and in it enter Amelia Employee. Disable read_others_customers:If that doesn' ... Samuel Chevrier Impossibilité de l'accès employéClosed   Amelia   Updated January 27, 2021 at 11:00am   4 Most recent comment from [deleted]:Hello Samuel, This is the issue I mentioned in my previous reply - unfortunately, the password isn't saved for the employee when you create it , but you need to set it again (so edit the employ ... Jose Horta Amelia - Location only BookingClosed   Amelia   Updated January 27, 2021 at 9:37am   4 Most recent comment from [deleted]:Hello Jose Horta, The same applies for the Catalog view, if it doesn't work please send me the page where you have the Amelia booking form and I will help out with the CSS for hiding the employee ... LayLa Johnson Email settingsClosed   Amelia   Updated January 27, 2021 at 9:32am   7 Most recent comment from [deleted]:Hello LayLa, Could you please tell me do you have reCaptcha enabled somewhere else on your website? MAybe another plugin? If yes, could you please deactivate it there and check if it shows up in Amel ...