As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

Oscar Togo Customize fields and cancel/reschedule linksClosed   Amelia   Updated February 5, 2021 at 12:56pm   3 Most recent comment from Aleksandar Vuković:Hello OscarFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... Jeffrey Kimel WebhooksClosed   Amelia   Updated February 5, 2021 at 11:53am   2 Most recent comment from [deleted]:Hello Jeffrey, Yes, the data sent via web hooks from Amelia has information about customers' answers to the custom fields for the booked appointments. If you have any other questions or concern ... Christian Zoom integrationClosed   Amelia   Updated February 5, 2021 at 11:24am   4 Most recent comment from [deleted]:You are welcome, Christian. This is how the Zoom integration in Amelia works, unfortunately there isn't an option to change that with the current features. If you have any other questions or co ... Kelly Spence events are not displaying on the front endClosed   Amelia   Updated February 5, 2021 at 11:18am   4 Most recent comment from [deleted]:Hello Kelly, Could you please tell me do you have more events in the future that should be seen on the front-end and they are not? If this is the case, please provide me a temporary WP-admin login ... Oliver Hillebrand EventsClosed   Amelia   Updated February 5, 2021 at 11:15am   6 Most recent comment from Aleksandar Vuković:You too, Oliver, thank you! 100% Leiden Locations LocatorClosed   Amelia   Updated February 5, 2021 at 11:13am   6 Most recent comment from Aleksandar Vuković:Hello again MarcoWell, including it on front-end is not possible in any way.What you can do is use [ameliabooking service=1], so a page for each service, and then use another Map plugin, which will sh ... Oswaldo Rangel Issuing Receipts if customers books a paid serviceClosed   Amelia   Updated February 5, 2021 at 10:09am   2 Most recent comment from [deleted]:Hi, Yulia!Thank you for choosing Amelia.It depends on the payment method you are planning to use. As you probably know, Amelia has the following payment options: PayPal, Stripe and WooCommerce integra ... Vivien Feld PackagesClosed   Amelia   Updated February 5, 2021 at 9:22am   5 Most recent comment from Vivien Feld:Thank you Vivien Feld Week TimetableClosed   Amelia   Updated February 5, 2021 at 9:22am   3 Most recent comment from Vivien Feld:Thank you OMAR NO DATAClosed   Amelia   Updated February 5, 2021 at 8:54am   2 Most recent comment from [deleted]:Hi, Omar!Thank you for choosing Amelia.Could you please check your Employee's settings? Did you set their working hours? Looking forward to hearing from you. Oscar Simultaneous bookingsClosed   Amelia   Updated February 5, 2021 at 8:18am   2 Most recent comment from Aleksandar Vuković:Hello OscarThank you for your purchase.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has ta ... Michael Business panel again / notificationsClosed   Amelia   Updated February 5, 2021 at 8:15am   4 Most recent comment from Aleksandar Vuković:Hello again MichaelSiteGround requires authentication code:It has been sent to your email, so when you see it, just post it here, and I'll go back in and see what I can do. Phil Easy way of rescheduling / setting working hoursClosed   Amelia   Updated February 4, 2021 at 7:18pm   7 Most recent comment from [deleted]:Hi, Phil!Yes, you're right, Buffer time is set to 0.Unfortunately, I'm running out of ideas. I have to ask you to provide a temporary WP Admin login, so we will be able to see what causes th ... Alexander Harmsen Working on Firefox, not Chrome & edgeClosed   Amelia   Updated February 4, 2021 at 5:18pm   5 Most recent comment from [deleted]:You are welcome, Alexander. Glad to see the issue is gone, thank you for letting me know. Well, there isn't such plugin for checking if it is a conflict or not, unfortunately  issues like conf ... syahidah yunos Forgot Password not workingClosed   Amelia   Updated February 4, 2021 at 4:52pm   3 Most recent comment from [deleted]:Hello syahidah yunos,Glad to see you  managed to find a solution to Q1 , thank you for letting us know. 2) There isn't a possibility for a WP user to access the panel, even though they have the ...