As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

Craig Olney plugin conflictClosed   Amelia   Updated February 8, 2021 at 8:54am   5 Most recent comment from [deleted]:You are welcome, Craig. I hope the suggestions will help out. If you have any other questions or concerns feel free to open a new ticket and we will gladly help out. Martin Hordijk Can't select employees within servicesClosed   Amelia   Updated February 8, 2021 at 8:52am   4 Most recent comment from [deleted]:You are welcome, Martin. Glad to see that the issue is gone, thank you for letting me know. It can happen if you book appointments or access the front-end panels while logged in to WP as an admin.If ... Harald subscriptionClosed   Amelia   Updated February 8, 2021 at 6:50am   4 Most recent comment from [deleted]:Hi, Harald!Sorry for the delayed response, we don't work on weekends.You're welcome!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly ... Vivien Feld PackagesClosed   Amelia   Updated February 7, 2021 at 9:34pm   4 Most recent comment from Aleksandar Vuković:I'm glad to hear that, VivienIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Jason Long Zoom URL placeholder!!!Closed   Amelia   Updated February 7, 2021 at 9:23pm   2 Most recent comment from Aleksandar Vuković:Hello JasonFirst, I'd like to ask you to keep it professional, and avoid using curse words. Any further responses including them will be ignored.Thank you for understanding.As for your ticket - ... Christian Trophy Graphic EventsClosed   Amelia   Updated February 6, 2021 at 9:54pm   4 Most recent comment from Aleksandar Vuković:Thanks for understanding, ChristianOur developers said they'll work on this in the future. They will be working on a new Customize feature soon, so this should also be implemented in it. Christian Notification cancellationClosed   Amelia   Updated February 6, 2021 at 9:53pm   4 Most recent comment from Aleksandar Vuković:Thanks for your feedback, ChristianI forwarded it to our development team, so hopefully they will add this in one of our future updates. Christian Customer PanelClosed   Amelia   Updated February 6, 2021 at 9:45pm   4 Most recent comment from Aleksandar Vuković:You're welcome ChristianGlad I could be of service.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Johan Seutens outlook sync multi-tenant apps new policyClosed   Amelia   Updated February 5, 2021 at 5:41pm   5 Most recent comment from [deleted]:Hi, Johan!I'm sorry for the delayed reply. It happens to everyone, no worries. And thank you for letting us know you resolved it!We would be glad to answer any other questions you may have. Lawrence Marks Question about employeeClosed   Amelia   Updated February 5, 2021 at 5:02pm   2 Most recent comment from [deleted]:Hello Lawrence, Thank you for your purchase. Yes, the available time slots for booking appointments is configured by the employees' work hours. Under the work hours tab you can create multiple ... Anthony Chiles How to book multiple events at the same timeClosed   Amelia   Updated February 5, 2021 at 4:54pm   2 Most recent comment from [deleted]:Hello Anthony, Thank you for your purchase. There isn't a possibility of booking multiple events at once in Amelia with its current built-in features, unfortunately. Only one event can be book ... Yuta Sato About Japanese supportClosed   Amelia   Updated February 5, 2021 at 4:50pm   2 Most recent comment from [deleted]:Hello Yuta Sato, Thank you for your purchase. We are glad to see you find Amelia useful !There isn't a possibility of re-ordering these two fields in Amelia with its current built-in features ... Michael cant download my purchased plugin...Closed   Amelia   Updated February 5, 2021 at 4:35pm   2 Most recent comment from [deleted]:Hello Michael,Thank you for your purchase. Glad to see you managed to find a solution to the issue you had, thank you for letting us know. If you have any other questions or concerns feel free to op ... Jeffrey Kimel WebHooksClosed   Amelia   Updated February 5, 2021 at 3:12pm   2 Most recent comment from [deleted]:Hello Jeffrey, A web hook in Amelia for Appointments can be created for each one of these actions : booking completed, booking canceled, booking rescheduled and booking status changed . So when you c ... John Paul Dala Email is Not workingClosed   Amelia   Updated February 5, 2021 at 1:07pm   2 Most recent comment from [deleted]:Hi John Paul Dala,  Thank you for your purchase.  Please check our instructions for setting this up. If you use SMTP it can be used with Gmail like we provided an example for or any other mail ser ...