We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Laurent Dani Problem with the last appointment when recurring bookingClosed   Amelia   Updated January 28, 2021 at 3:44pm   6 Most recent comment from [deleted]:Hello Laurent,Unfortunately, this couldn't be added to the last update, as it was planned already and the developers couldn't finish fixing this as well. Sorry about that, it will be fixed i ... Vivien Feld Service in two categoriesClosed   Amelia   Updated January 28, 2021 at 3:05pm   4 Most recent comment from [deleted]:You are welcome, Vivien. If you have any other questions or concerns feel free to open a new ticket and we will gladly help.  Shai Shmuel ZOOM Integration issuesClosed   Amelia   Updated January 28, 2021 at 2:00pm   4 Most recent comment from Aleksandar Vuković:You're welcome, ShaiGlad I could be of service.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Astrid Grammen Endless confirmation timeClosed   Amelia   Updated January 28, 2021 at 1:14pm   2 Most recent comment from Aleksandar Vuković:Hello AstridThank you for your purchase.This usually happens if you add incorrect Google reCAPTCHA credentials in Amelia's General settings.Can you please remove them, and see if the issue is res ... Daniel Bridge Calendar Font Size Very SmallClosed   Amelia   Updated January 28, 2021 at 1:04pm   2 Most recent comment from Aleksandar Vuković:Hello DanielI would need to take a look at your form, to find the correct CSS selector we can use to increase the size of the font.To overwrite font from our plugin you can use this CSS. .amelia-app ... Adrian Gonzalez Escalante ShortCode failingClosed   Amelia   Updated January 28, 2021 at 1:04pm   9 Most recent comment from [deleted]:Hello Adrian, Thank you. We haven't changed anything on your website so far, I forwarded this to one of our developers as I couldn't reproduce the issue on our end and if there is some is ... İbrahim Etem ŞANLIER How long will comission feature be active?Closed   Amelia   Updated January 28, 2021 at 12:44pm   4 Most recent comment from Aleksandar Vuković:I see, İbrahimI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.Thanks for voting for this feature to be developed in the ... Marek Prokopowicz Adding custom field in event registrationClosed   Amelia   Updated January 28, 2021 at 12:26pm   3 Most recent comment from Aleksandar Vuković:Hello MarekThank you for letting us know the issue has been resolved.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Melvin Brea Password ResetClosed   Amelia   Updated January 28, 2021 at 12:25pm   13 Most recent comment from Aleksandar Vuković:Hi again MelvinHere's the thing:1. The %customer_panel_url% placeholder, if used in Appointment Pending or Appointment Approved email notification sends you to the log-in page of the panel.2. Tha ... Melvin Brea Customer time zone identificationClosed   Amelia   Updated January 28, 2021 at 10:29am   2 Most recent comment from [deleted]:Hello Melvin, I asked one of our developers regarding this matter - caching can maybe affect this, only if the settings has an old version  (so if the page is cached and with that the JS value th ... Daniel Bridge Beginner that needs basic helpClosed   Amelia   Updated January 28, 2021 at 10:25am   2 Most recent comment from [deleted]:Hello Daniel,Thank you for your purchase. You will find instructions for setting up anything in Amelia in our documentation  https://wpamelia.com/documentation/ and you can find the FAQ section h ... Remko Sieben Changing appearance settings results into 500 errorClosed   Amelia   Updated January 28, 2021 at 9:29am   6 Most recent comment from [deleted]:You are welcome, Remko.Glad to see that , thank you for letting us know. Actually it is a Reset button, but in your language it is translated to Cancel . If you have any other questions or concerns ... Stephan Borlein dif times in Notification and calendarClosed   Amelia   Updated January 28, 2021 at 8:28am   2 Most recent comment from Aleksandar Vuković:Hello StephanAmelia doesn't have any time zone settings, it inherits the time zone from WordPress. If your time zone is in UTC+/- format, please change it by selecting the city near you. So, whe ... TONTALE Link to cancel appointment for dustomerClosed   Amelia   Updated January 28, 2021 at 8:04am   6 Most recent comment from Aleksandar Vuković:Hello againWe've had an issue with Cancellation URL in Amelia 3.0.1, so can you please update the plugin to v3.0.2, and the issue should be resolved?As for your other question. Services are offer ... Lukas Huggenberg booking panel not shown on iPhone 8Closed   Amelia   Updated January 27, 2021 at 4:46pm   3 Most recent comment from [deleted]:Hi Lukas, Glad to see you managed to find a solution to the issue you had, thank you for letting us know. If you have any other questions or concerns feel free to open a new ticket and we will gladl ...