We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Svea Dietz ​Cannot save changed colorsClosed   Amelia   Updated March 4, 2021 at 1:07pm   2 Most recent comment from [deleted]:Hi, Svea!I apologize for the delayed response.Please open Amelia -> Customize page, click on "Reset" and then on "Save". That should resolve the issue.Best Regards.  stefan hamburger Seperate Zoom Integrations Per EmployeeClosed   Amelia   Updated March 4, 2021 at 1:03pm   2 Most recent comment from [deleted]:Hi stefan hamburger,Thank you for your purchase. Zoom integration in Amelia is done for only one Zoom account, there isn't a possibility of connecting Amelia to more different Zoom accounts, unfo ... Shota Ando Showing message "unavailable" when there is no time slot on some staffClosed   Amelia   Updated March 4, 2021 at 12:58pm   4 Most recent comment from [deleted]:Hi, Shota!Thank you for the detailed explanation.Unfortunately, at the moment it's not possible to add this message. Even if you use custom CSS, then this message will be shown all the time (when ... Dean Amelia shortcodesClosed   Amelia   Updated March 4, 2021 at 12:44pm   4 Most recent comment from [deleted]:You are welcome, Dean. There isn't an option to skip the first step , unfortunately, but we are releasing soon a new version 3.1. where there will be implemented one regarding this and this migh ... Mj Patterson code 500 error why?Closed   Amelia   Updated March 4, 2021 at 12:32pm   4 Most recent comment from Aleksandar Vuković:Hi again MjThe other ticket is assigned to my coworker, so as soon as she reaches your ticket she will respond.If you don't know where to find the credentials for phpMyAdmin or cPanel, please rea ... Grant Holmes Paypal hook/loginClosed   Amelia   Updated March 4, 2021 at 11:22am   4 Most recent comment from Aleksandar Vuković:Good news, GrantThanks for letting me know!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Amanda Pereira Amelia slow to loadClosed   Amelia   Updated March 4, 2021 at 11:20am   2 Most recent comment from [deleted]:Hello Amanda, When it comes to loading times on one website - this is mostly determined by: The amount of data on the pageServer performanceHostingInternetLocal machine performanceDelayed requestsTh ... Carren Jones refundClosed   Amelia   Updated March 4, 2021 at 10:11am   4 Most recent comment from [deleted]:Hi, Carren!That's great! We are glad you've changed your mind about Amelia.Unfortunately, it is not possible at the moment since Amelia doesn't store customer's info at all (what m ... Javier Muñoz el servicio tecnico de amelia no contestaClosed   Amelia   Updated March 4, 2021 at 9:18am   2 Most recent comment from [deleted]:Hello Javier, thank you for reaching out. Colleagues are responding to your other tickets, please check them. Additionally, as this ticket is a duplicate, I will close it and you can continue the corr ... Zahra Khalid email notification errorClosed   Amelia   Updated March 4, 2021 at 5:30am   11 Most recent comment from [deleted]:Hi, Zahra!I apologize for the delayed response.Unfortunately, with Packages, you can only set their duration and number of appointments. It's not possible to make appointments from the packages r ... Javier Muñoz SELECCIONAR VARIOS DIAS EN EL CALENDARIOClosed   Amelia   Updated March 3, 2021 at 4:45pm   7 Most recent comment from [deleted]:At the moment, there isn't any other view available for Events in Amelia, but we will release a new update soon and we will implement a new Calendar view for events in that version of the plugin. LayLa Johnson Special days not updatingClosed   Amelia   Updated March 3, 2021 at 3:36pm   2 Most recent comment from [deleted]:Hi, LayLa!Thank you for choosing Amelia.Can you please provide us with screenshots of your working hours/special days settings?Looking forward to hearing from you.  Javier Muñoz Servicié several daysClosed   Amelia   Updated March 3, 2021 at 3:18pm   2 Most recent comment from [deleted]:Hello Javier, I see this is a duplicate ticket, and I've replied to the other ticket you opened regarding this matter, so we can continue with this there. Thank you!If you have any other questio ... aderal2016 Amelia PRO - Fixed amount of hours for more services in packagesClosed   Amelia   Updated March 3, 2021 at 1:43pm   2 Most recent comment from [deleted]:Hi Aderal,thank you for purchasing Amelia, and for reaching out to us!Unfortunately, the number of appointment has to be preselected while creating a package; it cannot be split later.I understand the ... Javier Muñoz archivo adjunto formatosClosed   Amelia   Updated March 3, 2021 at 1:38pm   4 Most recent comment from [deleted]:You are welcome, Javier. If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.