We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Emmanuel Dodoo Cann Loading ForeverClosed   Amelia   Updated March 8, 2021 at 10:54am   2 Most recent comment from [deleted]:Hello Emmanuel, Apologies for replying a bit later, we don't work on weekends.If you are referring to this solution  https://tmsplugins.ticksy.com/ticket/2689702/ please check it out. You can up ... Billy Martin z-index?Closed   Amelia   Updated March 8, 2021 at 10:29am   2 Most recent comment from Aleksandar Vuković:Hello BillyThank you for your purchase, and sorry for the late response.This is causing the issue: .fusion-fullwidth .fusion-row { position: relative; z-index: 10; }The same class is on one of ... samantha wakefield Cron JobClosed   Amelia   Updated March 8, 2021 at 10:23am   4 Most recent comment from Aleksandar Vuković:Hi again Samantha, I'm glad to hear you found what you were looking for.I've added this to our documentation, so hopefully it will help other people, without the need to reach out to us. Janis Angele bookingsClosed   Amelia   Updated March 8, 2021 at 9:57am   7 Most recent comment from Aleksandar Vuković:Hello JanisThank you for letting us know the issue has been resolved.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features. Kevin New event calnedar formClosed   Amelia   Updated March 8, 2021 at 9:30am   2 Most recent comment from Miloš Jovanović:Hi Kevin,Thank you for your inquiry.Here you can read the detailed explanation on how to show the Event Calendar booking form. I advice you to use a page in a full width to get the best view of the ca ... Julia Böckh prefilled textboxClosed   Amelia   Updated March 6, 2021 at 9:49pm   2 Most recent comment from [deleted]:Hi, Julia!Thank you for your inquiry.I couldn't recreate this issue:If you faced this issue while testing bookings, then it happened because you tested this being logged in to your WordPress acc ... Siggi Cant update to latestversionClosed   Amelia   Updated March 6, 2021 at 8:15pm   2 Most recent comment from [deleted]:Hi, Siggi!Thank you for choosing Amelia.I apologize for this inconvenience, it seems like a bug.Please follow the instructions below to update the plugin manually:Check if the option "Delete plugin ta ... Kashmir PaymentClosed   Amelia   Updated March 6, 2021 at 1:31pm   3 Most recent comment from Kashmir:It worked!  Thank you so much.  Have a great day! Shota Ando Some of my customer can see other's appointmentsClosed   Amelia   Updated March 6, 2021 at 7:39am   2 Most recent comment from [deleted]:Hi, Shota!Thank you for your inquiry.The Customers can see only their own appointments on the Customer Panel.So, if some of your Customers can see all the appointments, something is wrong. Are they us ... olman Bloquear citas desde outlookClosed   Amelia   Updated March 6, 2021 at 7:25am   2 Most recent comment from [deleted]:Hi, Olman!The official language of our support is English, therefore I will have to use Google translate for communicating with you.Please make sure that you have updated Amelia (the current version i ... Noman Ahmad RefundClosed   Amelia   Updated March 5, 2021 at 11:16pm   2 Most recent comment from [deleted]:Hi, Noman!I'm sorry to hear that Amelia didn't suit your business.To request a refund, please follow the steps below:Log in to http://store.tms-plugins.com/ with the credentials you receiv ... Marcio Kirzner Amelia usersClosed   Amelia   Updated March 5, 2021 at 11:11pm   2 Most recent comment from [deleted]:Hi, Marcio!Thank you for choosing Amelia.I'm afraid it's not possible to automatically log in to a new customer, but the new customer user can be automatically created after the first bookin ... Thorben Extension of the payment functionClosed   Amelia   Updated March 5, 2021 at 9:51pm   2 Most recent comment from [deleted]:Hi, Thorben!Thank you for choosing Amelia and for your words, we really appreciate your feedback.I'm afraid, at the moment there are no features that would allow to automate quote requests.It pro ... Jeffrey Disable change passwordClosed   Amelia   Updated March 5, 2021 at 7:32pm   2 Most recent comment from [deleted]:Hello Jeffrey, There isn't an option to disable these in Amelia with its current features, unfortunately. You can try hiding it with adding custom CSS, you can try adding this custom CSS to th ... Gabriel employee cancel appointmentsClosed   Amelia   Updated March 5, 2021 at 3:48pm   9 Most recent comment from [deleted]:There isn't such possibility in Amelia with its current built-inf eatures, unfortunately. You can suggest it as a feature request here. If you have any other questions or concerns feel free to o ...