We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Ken ONeill SMS messaging serviceClosed   Amelia   Updated March 2, 2021 at 2:36pm   2 Most recent comment from [deleted]:Hi Ken,thank you for the kind inquiry!Yes, the SMS notification service is available in Republic of Ireland; I am forwarding the price list to you in the attachment.The Administrator needs to enable a ... Jimbo Clark Adding info to calendar invitesClosed   Amelia   Updated March 2, 2021 at 2:35pm   2 Most recent comment from [deleted]:Hello Jimbo Clark,Thank you for your purchase. There isn't such possibility with Amelia's current built-in features, unfortunately. You can suggest that as a feature request here. The Zoom l ... Cara Outlook not syncingClosed   Amelia   Updated March 2, 2021 at 2:21pm   4 Most recent comment from [deleted]:Hi Cara,thank you so much for letting me know.I'm glad to hear it worked out; if you have further questions, please feel free to open a ticket.I wish you a wonderful week! Dennis van den Berg Feature requestClosed   Amelia   Updated March 2, 2021 at 2:05pm   2 Most recent comment from [deleted]:Hello Dennis,thank you so much for reaching out and for your kind suggestions!For the appointments stacked one after another: may I suggest turning off Buffer Time in your services, and Time Slot Step ... Silvia Zoom connection problemClosed   Amelia   Updated March 2, 2021 at 1:53pm   6 Most recent comment from Aleksandar Vuković:Hi again SilviaThank you for the credentials. When I add my credentials (which work 100%), I see this error in the console:{"message":"SSL certificate problem: self signed certificate in certificate ... Daniel K Error 500 when saving CustomizationsClosed   Amelia   Updated March 2, 2021 at 1:37pm   4 Most recent comment from [deleted]:Hi Daniel,thank you for the kind inquiry, and for letting me know that the issue is resolved.Yes, unfortunately, this does happen on the first try of Customization; however, it is not something that w ... Cedric Dansereau On site and WoocommerceClosed   Amelia   Updated March 2, 2021 at 1:36pm   2 Most recent comment from [deleted]:Hi Cedric,thank you for reaching out to us.WooCommerce offers payments On Site; this is one of the options that your client will receive once they are taken to their window.Once WooCommerce is enabled ... Hassan Event bookingClosed   Amelia   Updated March 2, 2021 at 12:41pm   8 Most recent comment from [deleted]:Hi, Hassan!Thank you for your feedback.Please check the Email Notification setup guide here. Hope that will help.If you require any further information, let me know.Best Regards. Nicolaie Ploscutanu Secretary modeClosed   Amelia   Updated March 2, 2021 at 12:34pm   2 Most recent comment from Aleksandar Vuković:Hello NicolaieThank you for your purchase.Unfortunately, Amelia Employee role cannot have these capabilities. Only Amelia Manager and Administrator can create and modify appointments and events.Also, ... Hans Coomans shortcode with variable inputClosed   Amelia   Updated March 2, 2021 at 12:16pm   2 Most recent comment from [deleted]:Hello Hans,thank you for purchasing Amelia, and for your kind inquiry!You could achieve this with the help of some plugin which has the possibility to use PHP Snippets, and add shortcodes on the page ... Tariq Herzalla Front-End Display IssueClosed   Amelia   Updated March 2, 2021 at 10:54am   4 Most recent comment from [deleted]:Hello Tariq, Glad to see the issue is gone, thank you for letting me know. You are welcome!There isn't an integration for that payment method in Amelia with its current features, unfortunately, ... Aaqib Zoom Meeting PasscodeClosed   Amelia   Updated March 2, 2021 at 9:59am   2 Most recent comment from Aleksandar Vuković:Hello AaqibZoom meetings created by Amelia do not require a passcode since it is included in the generated URL (join or host meeting URL).When you integrate Zoom, link your employee to his/hers Zoom a ... Jeffrey Adding a loading spinner on the appointment list pageClosed   Amelia   Updated March 1, 2021 at 8:06pm   3 Most recent comment from Jeffrey:Thank you for the response, yes I did already :) Suzanna Knoll Outlook IntegrationClosed   Amelia   Updated March 1, 2021 at 2:57pm   2 Most recent comment from [deleted]:Hello Suzanna,thank you for reaching out to us.WP Mail SMTP Pro doesn't redirect the URI correctly. They need to check if it's their scope or not, but they're not doing that.Please go t ... Minh Ta How to attach a file in the customer approved email?Closed   Amelia   Updated March 1, 2021 at 2:13pm   2 Most recent comment from [deleted]:Hi Minh,thank you for purchasing Amelia!Unfortunately at the moment we do not have an option for sending attachment within the notification emails.I will forward the suggestion to the developers; may ...