As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Joshua Kemp CouponsClosed   Amelia   Updated March 16, 2021 at 10:22pm   2 Most recent comment from [deleted]:Hi, Joshua!I apologize for the delayed response, we don't work on weekends.And thank you for choosing Amelia.Actually, it's possible to apply coupons only to individual Services and not to P ... Jin Yoon unable to add category errorClosed   Amelia   Updated March 16, 2021 at 9:07pm   4 Most recent comment from Aleksandar Vuković:That really is strange, Jin.There are some errors in the console, and in Amelia/Customize, when you click on Save, you'll see a 500 error come up. It's not defined in the console, so I don&# ... Alexander Bulley categories and services have gone missing on the booking page and header links not responsive on mainpageClosed   Amelia   Updated March 16, 2021 at 8:56pm   7 Most recent comment from Aleksandar Vuković:Hello VgAlexander's issue was that his employee wasn't assigned to any services in his profile, under "Assigned Services" tab. Christian Some issues in catalog view & general improvementsClosed   Amelia   Updated March 16, 2021 at 3:58pm   12 Most recent comment from [deleted]:Hi, Christian!I'm happy to help.1. Awesome!2. Please try this CSS, it's the only option for increasing the Package description width, unfortunately, it's not possible to change it separ ... serhan buyukiscan localisation of notification emailsClosed   Amelia   Updated March 16, 2021 at 2:05pm   2 Most recent comment from Aleksandar Vuković:Hello again SerhanAt the moment, something like this is not possible.Our developers are currently working on an integration with WPML, which will allow this to happen. I cannot tell you when this feat ... serhan buyukiscan dynamically load the booking form in feClosed   Amelia   Updated March 16, 2021 at 2:02pm   4 Most recent comment from Aleksandar Vuković:I'm glad to hear that, serhanIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Simona Georgieva Amelia booking can employees be asigned automaticallyClosed   Amelia   Updated March 16, 2021 at 1:53pm   4 Most recent comment from [deleted]:Hi Simona, thank you for the kind reply!We are working on expanding other options; we will soon release an update (I cannot pinpoint exactly on what date), that will allow the removal of this field.U ... Graham heldreth Service TimesClosed   Amelia   Updated March 16, 2021 at 1:35pm   2 Most recent comment from [deleted]:Hi, Graham!I apologize for the delayed response, we don't work on weekends.And thank you for choosing Amelia.You can set the Default Time Slot Step to 15 mins in Amelia -> General Settings, and ... Kelli Gwilliam Employee Panel Page URLClosed   Amelia   Updated March 16, 2021 at 12:03pm   2 Most recent comment from [deleted]:Hi, Kelli!I apologize for the delayed response, we don't work on weekends.And thank you for choosing Amelia.1. You should create a separate page on your website, add the [ameliaemployeepanel appo ... Marta Raffaelli CalendarioClosed   Amelia   Updated March 16, 2021 at 9:36am   2 Most recent comment from [deleted]:Hi Marta,thank you for letting us know.Can you please check if Locations are connected with Services (in Services settings) and with Employees (in Employees settings, and in Employees Work hours)?Ple ... Alejandro Ramirez Email notifications logClosed   Amelia   Updated March 16, 2021 at 9:19am   2 Most recent comment from [deleted]:Hi Alejandro, thank you so much for contacting us; I'm sorry to hear this happened. Can we first do a quick rundown of the steps please; because depending on the server, there are different confi ... Ellie Categories and services not savingClosed   Amelia   Updated March 16, 2021 at 8:56am   10 Most recent comment from [deleted]:Hello Vg, Please open a private ticket, so you can share access to your website if needed and we will gladly help out in resolving the issue you have on your website. Thank you! David I need to create an internal fieldClosed   Amelia   Updated March 16, 2021 at 8:20am   2 Most recent comment from [deleted]:Hi David,thank you for contacting us!If these fields need to be entered by the patient, you can add custom fields for text or attachments.If they need to be entered by the medical professionals, you c ... Sharon Kelly Page not loadingClosed   Amelia   Updated March 15, 2021 at 9:13pm   2 Most recent comment from [deleted]:Hi, Sharon!I apologize for the delayed response, we don't work on weekends.I checked the URL you provided and it seems like you managed to get it to work. Please confirm that.Best Regards.  Gerlinde Free eventsClosed   Amelia   Updated March 15, 2021 at 8:02pm   6 Most recent comment from Aleksandar Vuković:Hello GerlindeI'm not sure exactly when we added that, but it has been a couple of months for sure.You can check out our Change logand subscribe to our Newsletter, so you don't miss relea ...