We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Elisabeth pre upgrade questionClosed   Amelia   Updated March 9, 2021 at 3:08pm   2 Most recent comment from [deleted]:Hi Elisabeth,thank you for purchasing Amelia, and for considering an upgrade.When you are moving on live site from local or stage site we can suggest to use Plugin Duplicator. We use it and it' ... Sheshan Narada Amelia Frontend DashboardClosed   Amelia   Updated March 9, 2021 at 2:36pm   2 Most recent comment from [deleted]:Hi Sheshan Narada, If you are referring to the back-end Calendar on the Amelia -> Calendar page, there isn't a possibility of showing it on the front-end, unfortunately. You can suggest it as a ... Sara Beltran Beltran Sancho time after servicesClosed   Amelia   Updated March 9, 2021 at 2:19pm   4 Most recent comment from [deleted]:Hi Sara,You could add Breaks for an employee, however, it cannot be set between two employees. I'll forward this, but I'll kindly ask you to add it as a feature suggestion on this page. Fea ... Tod Eltzroth Employee email notice is wrong time!Closed   Amelia   Updated March 9, 2021 at 2:02pm   2 Most recent comment from [deleted]:Hello Tod, The timezone applied to Amelia is the one you choose in your WordPress General Settings, so please check there if you have set your City timezone, as if you haven't there can be a mi ... Grant Holmes Developer LicenseClosed   Amelia   Updated March 9, 2021 at 1:51pm   8 Most recent comment from Grant Holmes:Thanks Liza!! Pyxel Media Working Hours SettingsClosed   Amelia   Updated March 9, 2021 at 1:39pm   4 Most recent comment from [deleted]:Hi Pyxel Media,As I can see on the screenshot, there isn't an available time slot for 2:30-3:30, like you set under the employees' work hours, so I am not sure if I understand what exactly ... Liv WooCommerce skip cart pageClosed   Amelia   Updated March 9, 2021 at 10:46am   4 Most recent comment from [deleted]:Hi Liv,thank you for the kind reply.At the moment, skipping cart is only possible if value of services chosen totals to $0.However, I'll kindly ask you to add it as a feature suggestion on this ... Sarah Howell Time SettingsClosed   Amelia   Updated March 9, 2021 at 9:46am   6 Most recent comment from Aleksandar Vuković:You're welcome, SarahIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Simone Greimel Import EventsClosed   Amelia   Updated March 9, 2021 at 9:08am   2 Most recent comment from [deleted]:Hello Simone Greimel ,Thank you for your purchase.There isn't a possibility of importing events to Amelia with its current built-in features, unfortunately. If you wish , you can suggest that as ... Timo Kirsten Labeling in germanClosed   Amelia   Updated March 9, 2021 at 8:36am   9 Most recent comment from Aleksandar Vuković:Hello again TimoWe're working with WPML to separate the strings you need to achieve this.It requires modifying a lot of strings in the plugin, and it's not as simple as changing a single opt ... Ashley Event showing as closed prior to it happeningClosed   Amelia   Updated March 9, 2021 at 8:08am   2 Most recent comment from [deleted]:Hi Ashley,thank you for reaching out to us.Please check if the option Booking starts immediately is enabled, in Amelia > Event > Edit Event > Event Details; if not the booking may be closed until a ... Messedaa Refund customersClosed   Amelia   Updated March 9, 2021 at 7:47am   2 Most recent comment from [deleted]:Hi Messedaa,thank you for contacting us.Please go to Amelia > Settings > Payments > Stripe > Metadata & Description.Here you need to put placeholders used for Email Notifications, such as %custome ... Elly Jones setting upClosed   Amelia   Updated March 8, 2021 at 5:48pm   3 Most recent comment from Elly Jones:Thank you Ivana this is very helpful!Kind regards,Elly Tim Amelia events dont workClosed   Amelia   Updated March 8, 2021 at 4:34pm   2 Most recent comment from [deleted]:Hi Tim, thank you for contacting us!I apologize for the belated response, as we don't operate on weekends.Please let me know if you updated Amelia to 3.1 version; if you have and this error appe ... Gerlinde how to use the new events calendar featureClosed   Amelia   Updated March 8, 2021 at 4:24pm   4 Most recent comment from [deleted]:You are welcome, Gerlinde. Glad to see that you like the new feature, thank you!There isn't an option to remove them unfortunately, but you can maybe hide them on the front-end with adding custom ...