We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Philipp Scheucher Multilingual Payment with PayPal and StripeClosed   Amelia   Updated March 1, 2021 at 1:45pm   3 Most recent comment from Aleksandar Vuković:Hello PhilippThank you for letting us know the issue has been resolved!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Bjorn CSSClosed   Amelia   Updated March 1, 2021 at 1:35pm   2 Most recent comment from [deleted]:Hello Bjorn,thank you very much for reaching out to us!I am sorry to hear that this is the case; I can confirm that we do have an expansion of Customize feature in plan for the near future. This is ve ... Suzanne Torenvliet @Happy2021Closed   Amelia   Updated March 1, 2021 at 1:34pm   2 Most recent comment from [deleted]:Hi, Suzanne!I apologize for the delayed response, we don't work on weekends.In order to make your Services available during a particular time, please set your working hours in Amelia -> Employees ... Frank van Mourik Initial amelia loading not working correctlyClosed   Amelia   Updated March 1, 2021 at 1:26pm   5 Most recent comment from Frank van Mourik:No problem, thanks for the help! Gerlinde copy/clone eventClosed   Amelia   Updated March 1, 2021 at 1:26pm   4 Most recent comment from [deleted]:You are welcome, Gerlinde. Yes, I see your point, I hope it will be considered for implementation in the future. If you have any other questions or concerns feel free to open a new ticket and we wil ... Veronica Duckett No Notifications Being Sent with AppointmentClosed   Amelia   Updated March 1, 2021 at 1:23pm   2 Most recent comment from [deleted]:Hi Veronica Duckett,Thank you for your purchase. Please check out our instructions for setting this up. We don't recommend using PHP Mail, as the emails can end up in Spam/junk and can take some ... Zahra Khalid BookingClosed   Amelia   Updated March 1, 2021 at 1:03pm   9 Most recent comment from Aleksandar Vuković:Hello again ZahraYour license has been upgraded to Pro Lifetime, thank you! Sorry for the late response, we don't work during weekends.You will need to install the pro version (attached to my res ... Minh Ta Can I use IntegraPay?Closed   Amelia   Updated March 1, 2021 at 12:56pm   2 Most recent comment from Aleksandar Vuković:Hello MinhI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.The only available payment methods are PayPal, Stripe and WooCom ... Shota Ando Set specific future events for coupon.Closed   Amelia   Updated March 1, 2021 at 12:54pm   2 Most recent comment from Aleksandar Vuković:Hello ShotaI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.At the moment, each new event needs to be added in Amelia/Finan ... Rasmus Oejvind Coupons in AmeliaClosed   Amelia   Updated March 1, 2021 at 12:10pm   16 Most recent comment from [deleted]:You are welcome, Alexandra! If you have any other questions or concerns feel free to open a new ticket and we will gladly help out. Reut Upgrade licenseClosed   Amelia   Updated March 1, 2021 at 11:35am   2 Most recent comment from [deleted]:Hi, Reut!I apologize for the delayed response, we don't work on weekends.Thank you for choosing Amelia. If you upgrade the license, you will have to pay only the difference between two licenses t ... Richard Shok Google Calendar DisconnectionClosed   Amelia   Updated March 1, 2021 at 10:40am   4 Most recent comment from [deleted]:Hi, Richard!I apologize for the delayed response, as you probably already know, we don't work on weekends.Thank you for your feedback, we will take this information into consideration.However, th ... Thesis Boonrungsimon Confirmation emails not sent out.Closed   Amelia   Updated March 1, 2021 at 10:23am   2 Most recent comment from [deleted]:Hi, Thesis!I apologize for the delayed response, we don't work on weekends.I saw you opened another ticket with the same question and my colleague is already working on it.We ask our customers to ... Vivien Feld Packages bookingClosed   Amelia   Updated March 1, 2021 at 10:13am   2 Most recent comment from [deleted]:Hi, Vivien!I apologize for the delayed response, we don't work on weekends.Can you please provide us with a temporary WP Admin login, the name of the Package, and the URL to the page with Ameli w ... Adrian Gonzalez Escalante DashboardClosed   Amelia   Updated March 1, 2021 at 10:02am   4 Most recent comment from [deleted]:Hi Adrian, thank you for the kind reply.Can you let me know what you need assistance with; the reason why you have kindly provided your credentials?