We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

natasha no views are loading and working correctly. They look perfect in preview mode, on the back endClosed   Amelia   Updated March 9, 2021 at 7:55pm   4 Most recent comment from Aleksandar Vuković:I'm glad to hear that, Natasha, you're welcome.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Vincent Palafox I can not download the update.Closed   Amelia   Updated March 9, 2021 at 5:51pm   4 Most recent comment from [deleted]:Hi, Vincent!I'm glad to know the issue was resolved.Please feel free to contact us if you have any other questions.Best Regards.  Alberto Olivera Event photo next to event listClosed   Amelia   Updated March 9, 2021 at 5:42pm   2 Most recent comment from Aleksandar Vuković:Hello AlbertoI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.Our development team is currently working on a new Customize ... María de los Angeles Acosta No carga el complemento en el celularClosed   Amelia   Updated March 9, 2021 at 5:14pm   2 Most recent comment from Aleksandar Vuković:Hello MaríaThank you for your purchase.For future reference, please translate your comments into English - we don't speak Spanish, and Google Translate can't seem to translate your message ... Lohan VLAMINCK NotificationsClosed   Amelia   Updated March 9, 2021 at 4:51pm   4 Most recent comment from Aleksandar Vuković:I'm glad to hear that, LohanThanks for letting me know.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Tim service calendar file has the wrong timeClosed   Amelia   Updated March 9, 2021 at 4:51pm   2 Most recent comment from Aleksandar Vuković:Hi TimThis seems to be a duplicate ticket, so it will be closed. Please take a look at the other tickets I responded to just now, and stick to one when replying.Thank you for your understanding. Tim half an hour is missingClosed   Amelia   Updated March 9, 2021 at 4:50pm   6 Most recent comment from Aleksandar Vuković:Hi again TimPlease check the other two tickets in regard to the time zone. If all these tickets are related to the same issue, please stick with one ticket, and we'll help you through it.You shou ... Tim Time mismatchClosed   Amelia   Updated March 9, 2021 at 4:48pm   3 Most recent comment from Aleksandar Vuković:Hi again TimThis is a ticket assigned to my colleague, but I'll respond to it because it seems to be the same issue I just responded to:https://tmsplugins.ticksy.com/ticket/2711786It's all ... Tim event id not foundClosed   Amelia   Updated March 9, 2021 at 4:47pm   5 Most recent comment from Aleksandar Vuković:Hi again TimI'm sorry to hear you had to waste your resources on this.Amelia doesn't have any time zone settings, it inherits the time zone from WordPress. If your time zone is in UTC+/- for ... Tim Why are my tickets ignored?Closed   Amelia   Updated March 9, 2021 at 4:45pm   2 Most recent comment from Aleksandar Vuković:Hello TimI'm so sorry for the delay, but we're having an increased number of tickets coming in. I'm currently in my 10th working hour today, and I still have around 100 tickets assigned ... Hariharan Amelia stopped workingClosed   Amelia   Updated March 9, 2021 at 4:41pm   3 Most recent comment from Aleksandar Vuković:Hello HariharanThank you for your purchase, and sorry for the late response.Also, thank you for letting us know the issue has been resolved.If you have any further questions or issues, please feel fre ... Lynsey McGee confirmation email time settingClosed   Amelia   Updated March 9, 2021 at 4:19pm   2 Most recent comment from Aleksandar Vuković:Hello LynseyThank you for your purchase, and sorry for the late response.Issues like this can occur if your WordPress site is set to be in a different time zone. Since Amelia doesn't have any tim ... Mike Default Payment Method: "On-site" is in german "Bar(Zahlung)" NOT "Rechnung"Closed   Amelia   Updated March 9, 2021 at 4:02pm   2 Most recent comment from Aleksandar Vuković:Hello MikeThank you for reaching out to us about this. We do not have translators in our company, so this is what one of our customers sent us.The strings in the plugin can be changed using POEDIT o ... Sara Beltran Beltran Sancho multiple bookingClosed   Amelia   Updated March 9, 2021 at 3:53pm   2 Most recent comment from Aleksandar Vuković:Hello SaraThis is possible only in the Pro and Developer licenses, as a part of the Packages feature.If you were to upgrade your Basic license to Pro, you would be able to create a package which will ... Rob Anderson SMS NotificationsClosed   Amelia   Updated March 9, 2021 at 3:39pm   3 Most recent comment from Aleksandar Vuković:That's about it, RobIn case you need more info about crons, please take a look below:cron is a Linux utility which schedules a command or script on your server to run automatically at a specifi ...