We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Ofek Sitbon Order schedule appointments onlyClosed   Amelia   Updated March 12, 2021 at 11:56pm   2 Most recent comment from [deleted]:Hi, Ofek!Thank you for choosing Amelia.You can assign these appointments to the Employee's working hours in Amelia -> Employees -> Edit Employee modal, for example:Hope that will help.Best Regard ... Stefan Angenent Dynamic pricing for weekends and holidaysClosed   Amelia   Updated March 12, 2021 at 11:51pm   4 Most recent comment from [deleted]:Hi, Stefan!I'm glad to know you resolved the issue.Unfortunately, payments have to be complete at the moment of booking, and there's no way to put them on hold. Amelia doesn't store any ... Katie syncing to outlookClosed   Amelia   Updated March 12, 2021 at 10:16pm   2 Most recent comment from [deleted]:Hi, Katie!Thank you for choosing Amelia.Please make sure you connected the Employee's Outlook to the Employee's profile.If so, could you please tell if there's some error?Looking forwar ... Marcos G Route for editing a screenClosed   Amelia   Updated March 12, 2021 at 3:02pm   4 Most recent comment from [deleted]:Hi Marcos,please let me know if this next explanation will work better. Words can be changed using POEDIT or Loco Translate for example very easily. I suggest you to install Loco Translate and the ... Thomas Kalkus-Promitzer No UpdateClosed   Amelia   Updated March 12, 2021 at 2:54pm   3 Most recent comment from Aleksandar Vuković:Great news, Thomas, thanks for letting us know!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. David Harrison %recurring_appointments_details% placeholders blank after update to v3.1Closed   Amelia   Updated March 12, 2021 at 2:54pm   7 Most recent comment from Aleksandar Vuković:You're welcome, David, glad we could help.There'll be a new update today most likely, since there's one more bug that hasn't been fixed yesterday, so check later today (or tomorrow ... Michael O'Donnell Customizing button colorClosed   Amelia   Updated March 12, 2021 at 2:52pm   3 Most recent comment from Aleksandar Vuković:Hello MichaelThank you for your purchase, and for letting us know the issue has been resolved.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly ... Nadia Cassidy Upgrade my planClosed   Amelia   Updated March 12, 2021 at 2:29pm   4 Most recent comment from Aleksandar Vuković:Done, NadiaYour license has been upgraded to Pro.Please go to Amelia Settings/Activation and make sure "Delete database tables" slider is disabled. Then, you can deactivate and delete Amelia from your ... Mr Mark Martin custom fields not showing on booking formClosed   Amelia   Updated March 12, 2021 at 2:11pm   2 Most recent comment from [deleted]:Hi Mark,thank you for letting us know.Have you connected the fields to the respective services and categories? alfredo zavala How to change labelClosed   Amelia   Updated March 12, 2021 at 2:11pm   3 Most recent comment from alfredo zavala:Thanks Ivana Francisco Etchepareborda Events settingsClosed   Amelia   Updated March 12, 2021 at 2:01pm   2 Most recent comment from [deleted]:Hi Francisco,thank you for the kind inquiry!There isn't such possibility in Amelia with its current built-in features, unfortunately; Events attending booking is automatically approved.  You ca ... Simon Amelia back officeClosed   Amelia   Updated March 12, 2021 at 1:41pm   7 Most recent comment from simon brooker:hi IvanaI have created the ticket as requested  Gonzalo Sebastian Cayo Bejarano About backendClosed   Amelia   Updated March 12, 2021 at 1:35pm   2 Most recent comment from Aleksandar Vuković:Hello GonzaloThank you for your purchase.At the moment, it's not possible to see how many appointments a customer has left in the package. I'll forward this to our development team, but I&# ... Bogdan Ana Show appointments reservation details into Customer panelClosed   Amelia   Updated March 12, 2021 at 1:07pm   7 Most recent comment from [deleted]:Hi, Bogdan!There isn't a possibility of showing the custom fields answers on the Customer panel, unfortunately, with Amelia's current built-in features. Also, a customer can't see other ... Marco Fettes Interactive Location MapClosed   Amelia   Updated March 12, 2021 at 12:59pm   6 Most recent comment from Aleksandar Vuković:Thank you Marco!Here's your $10 SMS coupon: C8FDB756