We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Carlos Laporta Calendar front endClosed   Amelia   Updated April 14, 2021 at 3:15pm   2 Most recent comment from [deleted]:Hi Carlos,thank you for reaching out to us!It's because one of them is used only for Events, and the other one only for Services.The first screenshot of the calendar, is the Event Calendar View, ... Kennet Jansson One employee has two servicesClosed   Amelia   Updated April 14, 2021 at 2:22pm   6 Most recent comment from [deleted]:Hi Kennet,All right, we can make it separate prices then, as well:I see that you have a Pro licence - it includes the feature packages.So, you can make Morning and Evening separate services, and offer ... Lien Stas Custom fields default optionClosed   Amelia   Updated April 14, 2021 at 2:15pm   2 Most recent comment from [deleted]:Hi Lien,thank you for reaching out to us!Please let me know; do you mean to have one of the option on the radio buttons always preselected, or to make it mandatory? Namika cal.icsClosed   Amelia   Updated April 14, 2021 at 2:05pm   2 Most recent comment from [deleted]:Hi Namika,thank you so much for the kind inquiry; I am happy to hear that you're satisfied with Amelia so far!Unfortunately, at the moment we don't have an option to cannot customize what&# ... Sinan Can't save EventsClosed   Amelia   Updated April 14, 2021 at 1:24pm   3 Most recent comment from [deleted]:Hi Sinan,thank you for reaching out to us.I am happy to hear that you have found the solution; still, please let me know if you need further assistance.I wish you a pleasant day! Ken InstallationClosed   Amelia   Updated April 14, 2021 at 1:08pm   4 Most recent comment from Aleksandar Vuković:Alright, Ken, no worries.Thanks for letting me know. Khalid Fadle How to stop customer duplicating reservationClosed   Amelia   Updated April 14, 2021 at 1:01pm   2 Most recent comment from [deleted]:Hi, Khalid!Thank you for choosing Amelia.I'm afraid, there's no option to set such restrictions in Amelia at the moment.You can suggest that as a feature request here, or check if this reque ... Manfred Sandner show daterange eventsClosed   Amelia   Updated April 14, 2021 at 12:22pm   2 Most recent comment from [deleted]:Hi, Manfred!Thank you for choosing Amelia.You can use this JS to select which date range you want to display on your Events page: window.ameliaBooking = {     pastEventsDays: 10,     cabinet ... txrris ExportClosed   Amelia   Updated April 14, 2021 at 11:54am   2 Most recent comment from Aleksandar Vuković:Hello there.I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.At the moment, you can only export appointments as a whole, w ... Timothy Baker Question about event calendar modificationClosed   Amelia   Updated April 14, 2021 at 6:55am   2 Most recent comment from Aleksandar Vuković:Hello TimothyThank you for your purchase.I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.You can add tags to events, and ... Linda Adding a custom field for two items in eventsClosed   Amelia   Updated April 13, 2021 at 8:43pm   7 Most recent comment from [deleted]:Hi, Linda!I'm glad to know the issue was resolved.Please feel free to contact us if you have any other questions.Best Regards.  Nicole Calendar settingsClosed   Amelia   Updated April 13, 2021 at 5:52pm   2 Most recent comment from Aleksandar Vuković:Hello NicoleThank you for your purchase.Unfortunately, there's no way to hide the days of the week or to display time slots that have already been booked.These are good suggestions, so please fee ... Fernando Coello Minimum time before a reservationClosed   Amelia   Updated April 13, 2021 at 1:41pm   2 Most recent comment from [deleted]:Hi Fernando,thank you for reaching out to us!Have you made this setting in General Settings? If so any changes before this would not reflect; please check individually for your services, in Amelia > S ... Miriam Sanguineti Event Booking / CouponClosed   Amelia   Updated April 13, 2021 at 1:28pm   2 Most recent comment from Aleksandar Vuković:Hello MiriamThank you for your purchase.You can actually create a package of events, but they can overlap with regular events, so if you have a capacity, you can see overbooking.So, to create a packag ... Daniel Chen Can you add a custom notification for events?Closed   Amelia   Updated April 13, 2021 at 1:20pm   4 Most recent comment from Aleksandar Vuković:We've had this planned for a while, Daniel, but there were always more important features to be implemented before.It is finally higher on our "to-do" list, so hopefully it will be added soon.