We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Monika Wood payment methods available via stripeClosed   Amelia   Updated April 16, 2021 at 4:23pm   4 Most recent comment from [deleted]:Hi Monika,any payment gateway that can be downloaded via WooCommerce and registered with them can be used - it's just important that they have the payment gateway you wish available on WooCommerc ... Lee Lin Is there anyway to upload Events in bullk?Closed   Amelia   Updated April 16, 2021 at 12:53pm   4 Most recent comment from Aleksandar Vuković:You're welcome, LeeIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Nick Event calendar events won't showClosed   Amelia   Updated April 16, 2021 at 12:48pm   2 Most recent comment from [deleted]:Hi, Nick!Thank you for choosing Amelia.It looks like a conflict with another plugin.Please deactivate all other plugins except for our plugin, refresh the Event page, and see if it is resolved (it sho ... Nic Balaceanu ReviewsClosed   Amelia   Updated April 16, 2021 at 7:56am   2 Most recent comment from Aleksandar Vuković:Hello NicI am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features. I'll forward this to our developers, but I'll kindly ... Meer Collective Amelia link not workingClosed   Amelia   Updated April 16, 2021 at 7:45am   2 Most recent comment from Aleksandar Vuković:Hello MeerThank you for your purchase.If you can see everything when you're logged in, and not when you're logged out, the issue is related to some security settings, which block content for ... Monika Wood DE-AT localisationClosed   Amelia   Updated April 16, 2021 at 7:08am   2 Most recent comment from Aleksandar Vuković:Hello MonikaThank you for your purchase.You can go to ../wp-content/plugins/ameliabooking/languages/ folder, and duplicate the "de_DE" folder. Rename the duplicate to "de_AT", and then enter that fold ... Michal Garbulinski Packages - 2nd appointment to be booked x days after 1st oneClosed   Amelia   Updated April 15, 2021 at 10:38pm   2 Most recent comment from [deleted]:Hi, Michal!Thank you for choosing Amelia.I'm afraid, there's no option to set the time required before booking to be changed dynamically according to the first appointment.However, I believ ... adelin 15 min durationClosed   Amelia   Updated April 15, 2021 at 10:20pm   3 Most recent comment from [deleted]:Hi, Adelin!Thank you for choosing Amelia.I'm glad you found the solution.Please let us know if you have any other questions.Best Regards.  Roshan Sujeebun how to configure user with Amelia Manager Role + Employee roleClosed   Amelia   Updated April 15, 2021 at 9:03pm   5 Most recent comment from Roshan Sujeebun:Hi IvanaWe tried it as per your guidance. And it is working.Thank you for your kind support.Roshan  luana PAYMENT ON FREE EVENTSClosed   Amelia   Updated April 15, 2021 at 7:50pm   2 Most recent comment from Aleksandar Vuković:Hello luanaThank you for your purchase.Please go to Amelia Settings/Payments and enable "Hide WooCommerce cart when price is 0": Rudy Customer was able to pay without booking an appointmentClosed   Amelia   Updated April 15, 2021 at 6:50pm   2 Most recent comment from Aleksandar Vuković:Hello RudyThis cannot happen. If there's only one time slot available for a certain date, like here, that time slot is automatically selected. The "CONTINUE" button would not be there if the time ... fercanjob Different email accounts for notifications from different ubicationsClosed   Amelia   Updated April 15, 2021 at 6:44pm   2 Most recent comment from Aleksandar Vuković:Hello FernandoI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features. Howard Weng Different Payments Settings for different serviceClosed   Amelia   Updated April 15, 2021 at 6:42pm   4 Most recent comment from Aleksandar Vuković:Hello HowardI don't know why they can't coexist, but there is a reason why our developers weren't able to make it work. PayPal and Stripe can be turned on at the same time as On-Site. ... Soumaya Possibility for the customer to add eventsClosed   Amelia   Updated April 15, 2021 at 5:53pm   2 Most recent comment from Aleksandar Vuković:Hello SoumayaThank you for your purchase.Only website Administrators and Amelia Managers can create new events. Customers can only book an event, as attendees, but nothing more. Vivien Feld Change Zoom LinksClosed   Amelia   Updated April 15, 2021 at 5:45pm   2 Most recent comment from Aleksandar Vuković:Hello Vivien.I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.You can only try and manually edit the meetings generated on ...