As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

Leah Calendar note loadingClosed   Amelia   Updated April 27, 2021 at 11:50am   4 Most recent comment from [deleted]:Hi, Leah!Sorry for the delayed response, we don't work on weekends, and after that, we respond to the tickets in the order they were submitted.I see that my colleague already works on the other t ... Erick Sync appointmentsClosed   Amelia   Updated April 27, 2021 at 11:46am   2 Most recent comment from Aleksandar Vuković:Hello ErickThere's no native integration with ActiveCampaign, but you can try using our WebHooks. Kelley Booking keeps loadingClosed   Amelia   Updated April 27, 2021 at 10:28am   2 Most recent comment from [deleted]:Hi Kelley,thank you for reaching out to us!Please also check his working hours. Working hours where services are defined in the intervals will only show the services defined in there. Working hours ne ... Rob Miller payments for employees making new appointmentsClosed   Amelia   Updated April 27, 2021 at 10:20am   2 Most recent comment from Aleksandar Vuković:Hello RobAt the moment, we don't have any functions that would allow you to book an appointment for a customer, and have them pay for it any other way than on-site.So, if an employee or an admin ... Pamela Sithole 524/525 ErrorsClosed   Amelia   Updated April 27, 2021 at 10:01am   2 Most recent comment from [deleted]:Hi Pamela,thank you for reaching out to us.These are timeout errors, when server takes too much time to respond to the command you have given to it.Please tell me if you have Amelia 3.2, WordPress 5 ... Raquel Add Event description in list viewClosed   Amelia   Updated April 27, 2021 at 9:44am   2 Most recent comment from Aleksandar Vuković:Hello RaquelI am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.I'll forward this to our development team, but I'll ... Tania Emmerechts Duplicate eventsClosed   Amelia   Updated April 27, 2021 at 8:57am   4 Most recent comment from [deleted]:Hi Tania,thank you so much for kind wishes; I hope your weekend was good, as wellAlso, thank you for the suggestion! Raquel Social LoginClosed   Amelia   Updated April 27, 2021 at 8:14am   2 Most recent comment from Aleksandar Vuković:Hello RaquelI am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.Amelia's Customer (and Employee) Panel log-in is differe ... Frédéric Prud\'homme Email & Phone number - Mandatory only in the websiteClosed   Amelia   Updated April 27, 2021 at 8:08am   2 Most recent comment from Aleksandar Vuković:Hello FredI am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.The same rules apply to both the front-end and back-end booking ... Paweł Tkaczyk Redirect directly to checkoutClosed   Amelia   Updated April 27, 2021 at 8:03am   8 Most recent comment from [deleted]:Hi Titus, This wasn't changed so far, this is saved in the amelia_settings option in the wp_options table in your database. When you find and open the wp_options table in your database, please s ... Marc Hammoud Offering packages of many appointmentsClosed   Amelia   Updated April 27, 2021 at 7:19am   6 Most recent comment from Aleksandar Vuković:Hello MarcAdding multiple services in a shortcode (your last example) doesn't work.You can define whether you're going to show only services or only packages with these shortcodes:[ameliabo ... John Crowhurst Physical addressClosed   Amelia   Updated April 27, 2021 at 7:15am   2 Most recent comment from [deleted]:Hi John,thank you for contacting us!I apologize for the later response, as we don't work on weekends.You can schedule the customers from the back end of Amelia only; scheduling from Google or Ou ... René BackgroundClosed   Amelia   Updated April 26, 2021 at 11:00pm   2 Most recent comment from [deleted]:Hi, Rene!Sorry for the delayed response, we don't work on weekends.And thank you for choosing Amelia.I'm afraid, that if it can be changed, then only with custom CSS.Could you please provide ... LSEI Change font-size on Event detailsClosed   Amelia   Updated April 26, 2021 at 10:18pm   20 Most recent comment from [deleted]:Hi, LSEI!Oh, that's greatAnd thanks for informing us. Please feel free to contact us if you have any other questions.Best Regards.  Michele Location, how not to remove the 0 from the phoneClosed   Amelia   Updated April 26, 2021 at 2:22pm   11 Most recent comment from [deleted]:Hi Michele,thank you for the kind reply. I apologize for the later response, as we don't work on weekends.Unfortunately as this cannot be changed trough normal features and settings, as it works ...