We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Charmaine Ashmore Multiple services or client directly after each other book excluding buffering timeClosed   Amelia   Updated April 15, 2021 at 1:28pm   7 Most recent comment from [deleted]:Hi, Hanna!I'm sorry, I think my explanation was confusing.I wanted to say that usually, our customers apply buffer time anyways, since they don't need it to be applied to particular clients ... Filippo Calabrese Slow page scrol on Amelia pagesClosed   Amelia   Updated April 15, 2021 at 12:41pm   32 Most recent comment from Miloš Jovanović:Hi Gila Dávid,Thank you for sharing this in the public ticket to inform other users.Have a nice day. Stéphane Quéré backend paymentClosed   Amelia   Updated April 15, 2021 at 11:44am   12 Most recent comment from Aleksandar Vuković:You're welcome, StéphaneIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Jessica Pauley ScheduleClosed   Amelia   Updated April 15, 2021 at 11:16am   2 Most recent comment from [deleted]:Hi Jessica,thank you for reaching out to us.Please first try going to Amelia > Settings > General settings > Time Slot step and change it to 15 minutes.Once you do this, check option Use service du ... Pinnacle Institute Query StringsClosed   Amelia   Updated April 15, 2021 at 11:11am   8 Most recent comment from [deleted]:Good day!Woohoo, that's great!Regarding Zapier: I'm sorry, I forgot to forward our developer's response to you right after. My bad.Custom Fields are inside the JSON BOOKING field.Hope t ... Daniel Chen Change the Success MessageClosed   Amelia   Updated April 15, 2021 at 10:50am   6 Most recent comment from [deleted]:Hi Daniel,thank you for letting me know; and thank you for providing the credentials.Unfortunately I cannot use them as the image is changed in database, not Amelia WP settings.Is the image in the sam ... Gamze Vanessa Demirel-Weimar all working times does not matchClosed   Amelia   Updated April 15, 2021 at 9:34am   2 Most recent comment from Aleksandar Vuković:Hello there.I'm sorry but I cannot quite understand what's going on. Can you please record your screen, or provide some screenshots, so I can understand the issue better?On your home page, ... Jesús Sandoval Amelia FunctionalitiesClosed   Amelia   Updated April 15, 2021 at 9:28am   2 Most recent comment from Aleksandar Vuković:Hello JesúsThank you for your purchase.I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.1. Custom fields are only linked ... Jap button behaviourClosed   Amelia   Updated April 15, 2021 at 9:26am   7 Most recent comment from [deleted]:Hi Jap,thank you; and yes you are correct.Events are shown on front-end correctly now.You should exclude Amelia's JS and CSS from being combined or minified on front-end. mike purchase code keeps disappearingClosed   Amelia   Updated April 15, 2021 at 9:09am   2 Most recent comment from Aleksandar Vuković:Hello Mike.This usually happens if the purchase code is (for some reason) saved with a space in the database. So, even though it looks normal, and it is saved successfully in the plugin, it's sav ... Emmanuel Dodoo Cann Upgrade AmeliaClosed   Amelia   Updated April 15, 2021 at 7:21am   19 Most recent comment from [deleted]:Hi Emmanuel,Via Packages, you can combine multiple services, and even discount them, to offer them as a "bulk" to your clients. Within Packages, you can choose which Services you'd like to join, ... Ken Request failed with status code 500 warningClosed   Amelia   Updated April 14, 2021 at 8:40pm   9 Most recent comment from [deleted]:Hi, Ken!Our developer changed DB_HOST from localhost 127.0.0.1 and now it works. He did it in wp-config.php:Please test it again. Robert Fernandez EventsClosed   Amelia   Updated April 14, 2021 at 7:06pm   3 Most recent comment from Robert Fernandez:That solution works great. Thanks! Aaron Hide Calender in booking formClosed   Amelia   Updated April 14, 2021 at 4:53pm   2 Most recent comment from [deleted]:Hi Aaron,thank you for reaching out to us!Unfortunately, at the moment, frontend booking requires set date and time to be chosen by a client.Alternatively, you can hide Amelia from the site and make b ... Eduardo Fonseca aweber integrationClosed   Amelia   Updated April 14, 2021 at 4:09pm   2 Most recent comment from [deleted]:Hi Eduardo,thank you for reaching out to us.Unfortunately we are not integrated with Aweber, however, a webhook in Amelia can be created for each one of these actions: booking completed, booking c ...