We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

misa matsuura About google calendarClosed   Amelia   Updated May 11, 2021 at 1:01pm   15 Most recent comment from [deleted]:Hi Misa,thank you for the kind reply! I apologize for the later response, as we don't work on weekends.You can update the file immediately for the fix; although it will be included in the update ... Vincent Palafox All of my services and employees are gone.Closed   Amelia   Updated May 11, 2021 at 12:40pm   21 Most recent comment from [deleted]:Hello br4nco, I see my colleague helped out with the issue. Apologies for the later response and solution, but we don't work on weekends. Thank you for your patience and understanding .If you hav ... OLIVER DENSON Time Slots QuestionClosed   Amelia   Updated May 11, 2021 at 12:37pm   4 Most recent comment from [deleted]:Hi Oliver,thank you for the kind reply; I apologize for the later response, as we don't work on weekends.I’m using services and naming them “Service Name (half day) and Service Name (Full da ... Zadeh Media Time OptionsClosed   Amelia   Updated May 11, 2021 at 12:30pm   2 Most recent comment from Aleksandar Vuković:Hello Zadeh MediaThank you for your purchase.I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.Multiple time slots in a sin ... Jotte Mallisse Variable lengthClosed   Amelia   Updated May 11, 2021 at 12:04pm   2 Most recent comment from [deleted]:Hi Jotte,thank you for taking interest, and for reaching out to us! I apologize for the later response, as we don't work on weekends.Unfortunately, that isn't a planned feature yet; however ... Martin Minne Weekends not availableClosed   Amelia   Updated May 11, 2021 at 12:02pm   2 Most recent comment from [deleted]:Hi Martin,thank you for reaching out to us!I apologize for the later response, as we don't work on weekends.Please check if you have an employee with working hours on Saturday (in Amelia > Emplo ... Marcel Janssen Upgrade from a Basic to ProClosed   Amelia   Updated May 11, 2021 at 10:23am   5 Most recent comment from Marcel Janssen:Hi,I just was looking in my account and now I see that the payment will be $ 109. Is that correct? Because the pricing on the website is $ 95. What is the difference?Regards Marcel Janssen Simona Georgieva Working hoursClosed   Amelia   Updated May 11, 2021 at 8:44am   4 Most recent comment from Aleksandar Vuković:Hello SimonaIf you need to do this for all your employees, you need to access each employee's profile, and under Work Hours change the working hours for all your employees.On your website, the d ... Norrie Elementor IntegrationClosed   Amelia   Updated May 11, 2021 at 8:36am   12 Most recent comment from Miloš Jovanović:Hi Monika,Thank you for your inquiry.It can be anything, not just a button (a div, an anchor tag) as long as it has an ID, so you should set up the anchor tag (hyperlinked icon) with something like: Darryl Mims times available to start and endClosed   Amelia   Updated May 10, 2021 at 9:24pm   2 Most recent comment from [deleted]:Hi, Darryl!Sorry for the delayed response, we don't work on weekends.In order to achieve that, you should set the Default Time Slot Step to 30 mins in Amelia -> General settings.Please let us kn ... Amber Andreucci Google Calendar integrated but not showing unavailable dates/timesClosed   Amelia   Updated May 10, 2021 at 8:08pm   6 Most recent comment from [deleted]:Amber,Thank you for the credentials.The "Remove Google Calendar Busy Slots" option was disabled in Amelia -> Integrations -> Google calendar, that's why the drop-down with numbers was greyed out. ... Marios Anthis email notifications are not workingClosed   Amelia   Updated May 10, 2021 at 2:33pm   4 Most recent comment from Miloš Jovanović:HI Marios, Sorry for late response, we did not work because we have national holidays.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in ... Harry Error:Unable to find by id in AmeliaBookingClosed   Amelia   Updated May 10, 2021 at 2:09pm   15 Most recent comment from [deleted]:Hello Sahil,Please open a new private ticket, as we will probably need to login to your website to see where the issue is coming from and help out properly. Thank you.  Devan Changing Booking Buffers to 15 minutes?Closed   Amelia   Updated May 10, 2021 at 1:54pm   2 Most recent comment from Miloš Jovanović:Hi Devan,Thank you for your inquiry.Yes, there is an option for this. To be able to see 15 minutes as an option in buffer time, go to the Settings page, open General Settings, and there you will find ... Angel Appointments automatically pendingClosed   Amelia   Updated May 10, 2021 at 1:29pm   6 Most recent comment from [deleted]:Hi, Angel!Actually, no. If a Custom field is not mandatory, then no answer will be pre-selected (because it will just remain empty), and if it is mandatory, then pre-selection doesn't make any se ...