As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Public Tickets

vamsi Mandatory service extraClosed   Amelia   Updated May 25, 2021 at 12:03pm   4 Most recent comment from [deleted]:Vamsi,I'm afraid, at the moment it's not possible.You can suggest combined Extras as a feature request here, or check if this request was already submitted and vote for it. We are preparing ... Sarah Kornblum plugin stopped workingClosed   Amelia   Updated May 25, 2021 at 10:55am   2 Most recent comment from [deleted]:Hi Sara,thank you so much for contacting!Can you please advise if your Amelia is on version 3.3? Also what issues are occurring for you? [email protected] Events bookingClosed   Amelia   Updated May 25, 2021 at 10:50am   2 Most recent comment from [deleted]:Hi, Maggie!Sorry for the delayed response.And thank you for choosing Amelia.Could you please make sure that you added the Zoom user to these Events in the Event modal? Also, please note that you shou ... samantha wakefield update pluginClosed   Amelia   Updated May 25, 2021 at 10:50am   34 Most recent comment from [deleted]:Hi Samantha,thank you for contacting backYes, you can feel free to delete the plugin; I used it to navigate the database. kham change emailClosed   Amelia   Updated May 26, 2021 at 1:07pm   5 Most recent comment from [deleted]:Hi Kham,I hope that you are wellThe change has been made for both Ticksy and TMS store. [email protected] Adding amelia events to homepageClosed   Amelia   Updated May 25, 2021 at 10:39am   2 Most recent comment from Aleksandar Vuković:Hello MandyThank you for your purchase.If you created Amelia's Events, you need to use one of the event shortcodes:[ameliaevents] - for displaying the events list[ameliaevents type=calendar] - f ... Stefan Szo CalendarsClosed   Amelia   Updated May 25, 2021 at 10:27am   2 Most recent comment from Aleksandar Vuković:Hello StefanSorry for the late response.You can actually do this through your employee's work hours.In there, you can create two different work periods - one that would cover only service 1, and ... Christien Claassen refund paymentsClosed   Amelia   Updated May 25, 2021 at 10:10am   2 Most recent comment from Aleksandar Vuković:Hello ChristienAt the moment canceling or rejecting an appointment doesn't trigger an automatic refund. In Amelia Settings/Payments, you can add descriptions and metaData, which could help you d ... Liv Change phone number placeholderClosed   Amelia   Updated May 25, 2021 at 9:16am   2 Most recent comment from [deleted]:Hi Liv,thank you for contacting usUnfortunately autofilled number "suggestion" is dynamic, and cannot be changed or hidden, without hiding the entire phone number field. Christoph Sonnen Daily appointmentClosed   Amelia   Updated May 25, 2021 at 8:48am   2 Most recent comment from [deleted]:Hi Christoph,thank you for contacting usI apologize for the later response, as we don't work on weekends.You can set up an employee schedule to go from 00:00 to 24:00, and the service duration to ... DoctorZoidberg Mobile version has zoom inClosed   Amelia   Updated May 25, 2021 at 8:44am   7 Most recent comment from Aleksandar Vuković:Hello again.Firstly, I would like to apologize for the late response.The thing about this is that this doesn't happen on all sites, and we can't figure out under which conditions it does occ ... Sara Beltran Beltran Sancho timeschedule accessClosed   Amelia   Updated May 25, 2021 at 8:26am   2 Most recent comment from [deleted]:Hi Sara,thank you for reaching out to usI apologize for the later response, as we don't work on weekends.You can turn off the option of managing for the Employee Panel, in Amelia > Settings > Ro ... Dylan Zoom Join URLClosed   Amelia   Updated May 25, 2021 at 7:44am   4 Most recent comment from [deleted]:Hello Christine, This feature isn't planned for now, so we can't say for sure if and when it could be implemented, unfortunately. I will add your vote to this suggestion in our feature reque ... jenny domingo employee panel featuresClosed   Amelia   Updated May 24, 2021 at 10:14pm   2 Most recent comment from [deleted]:Hi, Jenny!Sorry for the delayed response, we don't work on weekends.We already received a few requests, but at the moment we don't have this feature on our to-do list for the next update.You ... Waleed Afzal Booking widget category fieldClosed   Amelia   Updated May 24, 2021 at 9:44pm   2 Most recent comment from [deleted]:Hi, Waleed!Sorry for the delayed response, we don't work on weekends.And thank you for choosing Amelia.I'm afraid, at the moment it's only possible with the Catalog view. It's the ...