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Public Tickets

Ellie Categories and services not savingClosed   Amelia   Updated March 16, 2021 at 8:56am   10 Most recent comment from [deleted]:Hello Vg, Please open a private ticket, so you can share access to your website if needed and we will gladly help out in resolving the issue you have on your website. Thank you! David I need to create an internal fieldClosed   Amelia   Updated March 16, 2021 at 8:20am   2 Most recent comment from [deleted]:Hi David,thank you for contacting us!If these fields need to be entered by the patient, you can add custom fields for text or attachments.If they need to be entered by the medical professionals, you c ... Sharon Kelly Page not loadingClosed   Amelia   Updated March 15, 2021 at 9:13pm   2 Most recent comment from [deleted]:Hi, Sharon!I apologize for the delayed response, we don't work on weekends.I checked the URL you provided and it seems like you managed to get it to work. Please confirm that.Best Regards.  Gerlinde Free eventsClosed   Amelia   Updated March 15, 2021 at 8:02pm   6 Most recent comment from Aleksandar Vuković:Hello GerlindeI'm not sure exactly when we added that, but it has been a couple of months for sure.You can check out our Change logand subscribe to our Newsletter, so you don't miss relea ... Karen price per personClosed   Amelia   Updated March 15, 2021 at 3:38pm   2 Most recent comment from [deleted]:Hi again, Karen!I responded to the other ticket you have, so I guess there's no need to duplicate the same information.Best Regards.  Emmanuel Dodoo Cann My service description does not AppearClosed   Amelia   Updated March 15, 2021 at 3:24pm   2 Most recent comment from [deleted]:Hi, Emmanuel!I apologize for the delayed response.And thank you for choosing Amelia.If you're talking about this page https://www.flowmedicareservices.co.uk/bookings/ , then it's a Step-by ... GRECO Error message when we personalize.Closed   Amelia   Updated March 15, 2021 at 3:21pm   2 Most recent comment from Aleksandar Vuković:Hello GRECOThank you for your purchase.You've got a broken form. Please go into Amelia/Customize and click on Reset, and then on Save. If that also doesn't work deactivate the plugin and a ... stefan hamburger Employee Time ZoneClosed   Amelia   Updated March 15, 2021 at 3:21pm   3 Most recent comment from Aleksandar Vuković:Hello Stefan, and SCIUnfortunately, what you're trying to achieve is not possible in back-end, since back-end times are inherited from WordPress' general settings.You can configure the front ... Dennis Lung After Add Event Add other FunctionClosed   Amelia   Updated March 15, 2021 at 3:01pm   2 Most recent comment from [deleted]:Hi Dennis,thank you for contacting us.Could you please specify what issue in particular happens? Is any feature unavailable on front end, or is there an error message coming up?I will be happy to help ... Christian %package_duration% not working as intendedClosed   Amelia   Updated March 15, 2021 at 2:39pm   5 Most recent comment from Aleksandar Vuković:Actually, scratch that. This specific issue hasn't been fixed yet.Our developers are working on it. Sorry for the inconvenience. Joel Rivera Customer Panel LoginClosed   Amelia   Updated March 15, 2021 at 2:29pm   2 Most recent comment from [deleted]:Hi Joel,thank you so much for reaching out to us!I apologize for the late response as we don't work on weekends.Please let me know if you have updated Amelia to 3.1.2 on Friday; additionally, the ... [email protected] NotificationClosed   Amelia   Updated March 15, 2021 at 2:21pm   2 Most recent comment from Aleksandar Vuković:Hello thereCan you please provide more details about this? Which notification are you referring to? Which type of booking (service or event)?If you have more participants in an event, or in an appoi ... Denis Lord French tutorialClosed   Amelia   Updated March 15, 2021 at 2:14pm   2 Most recent comment from Aleksandar Vuković:Hello Denis Thank you for your purchase. 1. At the moment, there's no documentation available in French. We're going to include it in the future (when we find a translator), but I can' ... Denis Lord French tutorialClosed   Amelia   Updated March 15, 2021 at 2:12pm   2 Most recent comment from Aleksandar Vuković:Hello DenisPlease refer from opening multiple tickets about the same issue. You can simply post another response to the original ticket.I'll take a look at the other ticket now, and respond. Misty G. Amelia DashboardClosed   Amelia   Updated March 15, 2021 at 1:40pm   2 Most recent comment from Aleksandar Vuković:Hello MistyThank you for your purchase, and sorry for the inconvenience.This can happen for a few reasons, but I can't say what caused it without taking a look.First - try to purge cache from yo ...