Hey there, Awesome Customers!
Just a heads up: We'll be taking a breather to celebrate International Workers' Day (May 1st and 2nd - Wednesday and Thursday) and Orthodox Easter from Good Friday (May 3rd) through Easter Monday (May 6th). So, from May 1st to May 6th, our team will be off enjoying some well-deserved downtime.
During this time, our customer support will be running on a smaller crew, but don't worry! We'll still be around to help with any urgent matters, though it might take us a bit longer than usual to get back to you.
We'll be back in action at full throttle on May 7th (Tuesday), ready to tackle your questions and requests with gusto!
In the meantime, you can explore our documentation for Amelia and wpDataTables. You'll find loads of helpful resources, including articles and handy video tutorials on YouTube (Amelia's YouTube Channel and wpDataTables' YouTube Channel). These gems might just have the answers you're looking for while we're kicking back.
Thanks a bunch for your understanding and support!
Catch you on the flip side!
Warm regards,
TMS
Hi there,
I've just embedded Amelia into a page and I can't seem to scroll up and down the page with my mouse.
Feels like there's some sort of bug somewhere.
All my other pages use the same page template and there's no problem.
Many thanks
Gemma
Hello Gemma
I can see the scroll is working, but it is rather slow.
Please check your page builder and/or theme, and see if you have an option "Smooth Scrolling". If you do have that setting, just turn it off, and it should work fine.
If you don't have that, please go to wp-content/uploads/amelia/css/amelia-booking.xhPHOnIp17.css and find this:
Change that to:
And save the file, and that will correct the issue.
We will modify this in our next update, so you won't need to do it again.
Kind Regards,
Aleksandar Vuković
[email protected]
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That's great - thanks very much - that's sorted the issue.
You are welcome, Gemma. Glad to see the issue is gone, thank you for letting us know.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help.
Hello,
I'm having this same issue. The page keeps jumping up and down making it difficult to scroll.
I've tried looking for this inside of cpanel but it can't find the file: wp-content/uploads/amelia/css/amelia-booking.xhPHOnIp17.css See a screenshot of what I see.
Has this file changed? or how can I find it?
Also, these are the files I see inside of Amelia booking.
Hello Lucia,
Could you please send me the URL of the page where you have Amelia so we could check it out? Also, are those all of the files that you have at location wp-content/uploads/amelia/css?
I have the plugin on www.heyspanish.com and www.heyspanish.com/es
Please find attached a new screenshot with all the files.
Hello Lucia,
Apologies for replying a bit later, we don't work on weekends.
You need to find the file that is the created there the most recently, so the newest created file, as that one is active and change the scroll behavior to auto:
Please note that when you change something on the Customize page a new css file will be created, so you will need to apply the change again, as that new css file will be the one taken into consideration then.
You can also check which file is applied at the moment, in your database, in the wp_options table (it can have another prefix rather than wp_ depending on your database) you need to find and open/edit the amelia_settings option. In the JSON you will find this
"customization":{"primaryColor":"#1A84EE","primaryGradient1":"#1A84EE","primaryGradient2":"#0454A2","textColor":"#354052","textColorOnBackground":"#FFFFFF","font":"Roboto","hash":"s4UjYQSmPC"}so, in this case s4UjYQSmPC is the name of the css file that is active at the moment.
Another way of changing this is in one of the plugin's files (without looking for the css file that is active at the moment) , is this file:
../wp-content/plugins/ameliabooking/assets/less/frontend/_base.less
You should find it and edit it , and on line 22 change
"scroll-behavior: smooth;"
to
"scroll-behavior: auto;"
and save that change.
You will need to apply this change after each update of Amelia.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.
Hi,
I just tried to do this and it didn't work. I first tried here:
../wp-content/plugins/ameliabooking/assets/less/frontend/_base.less (See screenshot) and still my pages: https://heyspanish.com/zoompeques/ and https://heyspanish.com/es/ aren't scrolling properly.
I also tried to do it inside of the css (see screenshot) and nothing happened. I obviously saved the changes in both cases.
Is there a way you can try to fix this on your end or accessing to my cpanel?
Hi Lucia,
The issue that this user had was that she couldn't scroll at all on the page.
I've just checked your other pages as well, and as I can see the scrolling on all of your pages is the same - no matter if Amelia booking form is on them or not, and the scrolling works. Could you please send me an URL of a page where you don't have Amelia where you have a different scrolling than on a page where Amelia is?
Hi again,
That only happens in the pages where I have Amelia.
If you have a look at the whole website: www.heyspanish.com you'll see that the only pages with the issue are the ones with Amelia that I mentioned in my previous message. I don't have Amelia in these pages and the scrolling is fine:
https://heyspanish.com/
https://heyspanish.com/spanish-classes-for-kids/
https://heyspanish.com/freeresources/
https://heyspanish.com/blog/
Regards,
Lucia
The issue is resolved in another ticket - the change in the ../wp-content/plugins/ameliabooking/assets/less/frontend/_base.less file wasn't applied because the plugin wasn't deactivated/activated after the change and cache deleted .
If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.
Hy all
I was using this method of smooth - to auto. Yet with the recent update, it has all changed and I can't get this to work anymore.
1. Overwrite the file update update
2. Deactivated plugin, back again
3. cleared cache
The scroll doesn't work again...
What can we do about it now?
Managed to solve it!
I place this CSS rule into each page where the plugin widget exists.
html {
scroll-behavior: unset!important;
}
If you use the (old) method it won't change a thing
../wp-content/plugins/ameliabooking/assets/less/frontend/_base.less
"scroll-behavior: smooth;"
to
"scroll-behavior: auto;"
even if you change it here to unset instead of auto or smooth.
Seems like it has to be done on the main CSS sheet
hope this will be helpful for others too
Hi Gila Dávid,
Thank you for letting us know, glad to see you found a solution to the scrolling issue you had, and thank you for sharing your solution with other users.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.