As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Liam RefundClosed   Amelia   Updated July 20, 2021 at 7:15am   2 Most recent comment from [deleted]:Hi Liam,thank you for reaching out to usI am very sorry to hear that; if there is any technical aspect that we can assist with please let me know.If not, please log into http://store.tms-plugins.com/ ... Liv Change booking to different employeeClosed   Amelia   Updated July 19, 2021 at 9:41pm   6 Most recent comment from [deleted]:Liv,Thank you for your time and effort.Please let us know if you have any other questions.Best Regards.  Rachel Forgot Password in Customer Panel doesn't workClosed   Amelia   Updated July 19, 2021 at 9:39pm   4 Most recent comment from [deleted]:Hi, Rachel,You can try to use the SMTP mail service with the current settings. If test email notifications are not being sent, then it means that these settings don't suit your domain-based emai ... Korry Kawamura how to get old version, 3.2Closed   Amelia   Updated July 19, 2021 at 9:34pm   2 Most recent comment from [deleted]:Hi, Korry,Thank you for choosing Amelia.Sure, please see the attached file.In order to reinstall Amelia, please check if the option Delete plugin tables is disabled in Amelia -> Settings -> Activatio ... Rudy Button Highlight IssueClosed   Amelia   Updated July 19, 2021 at 8:18pm   4 Most recent comment from [deleted]:Rudy,I'm glad I could help.Please feel free to contact us if you have any other questions.Best Regards. Gabi Zoom Email LinkClosed   Amelia   Updated July 19, 2021 at 8:17pm   3 Most recent comment from [deleted]:Hi, Gabi,Thank you for choosing Amelia.Please make sure that you added your Employees as users under your Zoom account and connected their Amelia Employee profiles to their Zoom Users.Also, please mak ... Pascal Activating DomainClosed   Amelia   Updated July 19, 2021 at 7:57pm   4 Most recent comment from [deleted]:Hi, Pascal,You can activate Amelia on the new domain by entering the same purchase code on the Amelia -> Settings -> Activation page. Since you said you deleted the previous one, it should work fine.A ... ilashreianand google caledarClosed   Amelia   Updated July 19, 2021 at 7:48pm   4 Most recent comment from [deleted]:I'm glad to hear thatPlease feel free to contact us if you have any other questions.Best Regards.  Tapiwa Loading loopClosed   Amelia   Updated July 19, 2021 at 12:31pm   2 Most recent comment from Aleksandar Vuković:Hello TapiwaThank you for your purchase, and sorry for the inconvenience.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a loo ... Gerardo Camorlinga Time ZonesClosed   Amelia   Updated July 19, 2021 at 10:54am   7 Most recent comment from Aleksandar Vuković:Hello GerardoIvana is out of the office today, so I'll help you out.Most databases use UTC for storing times, but this varies from hosting provider to hosting provider. UTC+0 is the default setti ... Gerardo Camorlinga Date disappears on small screensClosed   Amelia   Updated July 19, 2021 at 10:15am   2 Most recent comment from [deleted]:Hi again, Gerardo,Could you please clarify which page builder/theme you use on your site?Also, could you please provide us with the URL to the Customer panel with test access to it? You can post the ... Gerardo Camorlinga Customer Access Link CustomizationClosed   Amelia   Updated July 19, 2021 at 10:06am   2 Most recent comment from [deleted]:Hi, Gerardo,Thank you for choosing Amelia.Could you please provide me with a screenshot of the page with this message in order to avoid misunderstanding?Looking forward to hearing from you.  mustapha *Major flaw* No indication of their being a deposit paidClosed   Amelia   Updated July 21, 2021 at 10:42am   7 Most recent comment from [deleted]:Hi, Garion,Our developers requested additional details, so they will get a clearer idea of how it should work:Where would you like to see deposit info specifically (in a column, in an expanded row, e ... Marco Only 1 Extra Service scheduling the appointmentClosed   Amelia   Updated July 19, 2021 at 8:16am   5 Most recent comment from Outpeak SL:Hello Blaženka, Thank you so much for your help and your suggestion. Kindest regards. Gerardo Camorlinga Amelia NotificationsClosed   Amelia   Updated July 18, 2021 at 2:10pm   4 Most recent comment from [deleted]:You are most welcome If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!