As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Public Tickets

Asaf Amelia stucked whileClosed   Amelia   Updated July 23, 2021 at 9:29am   2 Most recent comment from [deleted]:Hi Asaf,thank you for reaching out to usIf it's allowing you to choose date and time, and insert your information, and now it's just spinning, it may be reCAPTCHA or payment method.Please ch ... Niki Tune CronTrol PluginClosed   Amelia   Updated July 23, 2021 at 8:32am   4 Most recent comment from [deleted]:Thank you for the advice, James!Niki, please let me know if you managed to check the security and if it worked. Kevin Puttileihalat calender keep loadingClosed   Amelia   Updated July 23, 2021 at 8:07am   2 Most recent comment from [deleted]:Hi Kevin,thank you for reaching out to usIs only Event Calendar doing this or all shortcodes? Please check if you have SG Optimizer plugin installed, and if you do go in its settings/Front-end and dis ... Matias Monteis shortodes won't work on v4.0.1Closed   Amelia   Updated July 23, 2021 at 7:32am   4 Most recent comment from [deleted]:Hi Matias,we will fix that one as well; please feel free to let me know about the access when you get in touch with the colleague.In the meantime I wish you a great day Pamela Sithole NotificationsClosed   Amelia   Updated July 23, 2021 at 7:11am   2 Most recent comment from [deleted]:Hi Pamela,thank you for reaching out to usThis needs to be setup trough Cron; cron is a Linux utility which schedules a command or script on your server to run automatically at a specified time and ... Tomoyuki Mizuta Redirection after canceling requestClosed   Amelia   Updated July 23, 2021 at 7:09am   4 Most recent comment from [deleted]:That's great TomoyukiIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Gerlinde time zonesClosed   Amelia   Updated July 23, 2021 at 6:52am   4 Most recent comment from [deleted]:Anytime, GerlindeIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Julia Böckh Phone number field prefilledClosed   Amelia   Updated July 23, 2021 at 1:15am   5 Most recent comment from Marketricks:Thanks Liza! Marin Tapnoi Fall back to version 3.3Closed   Amelia   Updated July 22, 2021 at 7:13pm   2 Most recent comment from [deleted]:Hi, Marin,I already responded to the other ticket that you have.Please let me know if the debugged version worked for you. Otherwise, as I mentioned before, we can provide you with version 3.3 at any ... Genepro Checkout Woocommerce and Webpay PlusClosed   Amelia   Updated July 22, 2021 at 3:46pm   2 Most recent comment from [deleted]:Hi GeneproThank you for reaching out to us.Amelia's integration with WooCommerce works with the core plugin. Integration with other WooCommerce add-ons is not confirmed, so we can't guarant ... Benjamin Individual Breaks for EmployeesClosed   Amelia   Updated July 22, 2021 at 3:36pm   8 Most recent comment from [deleted]:You are most welcome, I wish I could be more helpful.Do let me know if you need any further assistance.Have a wonderful day!  Martin Ouzilleau Question for taskClosed   Amelia   Updated July 22, 2021 at 2:24pm   8 Most recent comment from [deleted]:Hi, Martin,It depends on your server capacity and WP configuration. We can't tell you in advance if it will work flawlessly, but there's a high chance that adding 20 shortcodes on the same ... Scott Lewis Need a shortcode parameter for package IDClosed   Amelia   Updated July 22, 2021 at 2:17pm   4 Most recent comment from [deleted]:Scott,You are absolutely right: the shortcode list got a bit outdated, so we should add Packages shortcodes to it as well.Hope it will be working fine from now on.Best Regards. Steve Coupland Service AllocationClosed   Amelia   Updated July 22, 2021 at 11:48am   2 Most recent comment from [deleted]:Hi Steve,thank you for reaching out to usI'm afraid that Special Days need to be added manually for each employee at the moment.There is a global setting for Work Hours, but that would change th ... Holly Neumann page scrollClosed   Amelia   Updated July 22, 2021 at 11:34am   2 Most recent comment from [deleted]:Hi HollyThank you for reaching out to us.If you have issue with slow scrolling of the page, there are two solutions to this. Add this script:   var links = document.getElementsByTagName('a� ...